being left out

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All Forums >> [Current Games From Matrix.] >> [World War II] >> War In The Pacific - Struggle Against Japan 1941 - 1945 >> being left out

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being left out - 7/23/2004 11:58:41 PM

me109k

Posts: 25
Joined: 7/20/2004
Status: offline

so i ordered this game on 7/2/4 and paid $79.98

now its 7/23/04 and i have ZERO

does anyone else have a problem like this

i feel like a fool

so when should i start asking for a refund

Post #: 1

RE: being left out - 7/23/2004 11:59:38 PM

freeboy

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline

please call / write Matrix.. I'm sure this will get resolved

(in reply to me109k)

Post #: 2

RE: being left out - 7/24/2004 12:03:32 AM

kaleun

Posts: 5145
Joined: 5/29/2002
From: Colorado
Status: offline

This is the e-mail address to write to:

Email your info to support@matrixgames.com

They will respond. They are usually very good at that.
Good luck

_____________________________

Appear at places to which he must hasten; move swiftly where he does not expect you.
Sun Tzu

(in reply to me109k)

Post #: 3

RE: being left out - 7/24/2004 12:10:18 AM

rogueusmc

Posts: 4583
Joined: 2/8/2004
From: Texas...what country are YOU from?
Status: offline

Yep...Erik takes no prisoners...he's a good Joe

_____________________________

There are only two kinds of people that understand Marines: Marines and the enemy. Everyone else has a second-hand opinion.

Gen. William Thornson, U.S. Army

(in reply to kaleun)

Post #: 4

RE: being left out - 7/24/2004 12:26:40 AM

Bodhi

Posts: 1267
Joined: 8/26/2003
From: Japan
Status: offline

The general consensus on Customer Service seems to be: Digital River - Poor, Matrix - Good. Do as everyone else has suggested and contact Matrix.

Matrix always seem to say that the support they get from DR is good, but with all the complaints you see from customers you have to wonder if DR are harming Matrix?

_____________________________

Bodhi

(in reply to me109k)

Post #: 5

RE: being left out - 7/24/2004 12:41:50 AM

me109k

Posts: 25
Joined: 7/20/2004
Status: offline

well the last time i had any ting to do with digital river was 2001
and they said they would ship my stuff when they get it
but that was 3 years ago

what i would like to know is

when will ths game be available at another store

(in reply to me109k)

Post #: 6

RE: being left out - 7/24/2004 12:41:51 AM

Belphegor

Posts: 2209
Joined: 5/10/2004
Status: offline

If you are waiting for the CD, it seems to depend on Geography. I just recently received mine, but was certain all the while that it was coming. It just takes some time.

(in reply to Bodhi)

Post #: 7

RE: being left out - 7/24/2004 12:46:02 AM

TheHellPatrol