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All Forums >> [Current Games From Matrix.] >> [Sports] >> PureSim Baseball >> Tech Support >> Game Can't Tell It's Registered

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Game Can't Tell It's Registered - 8/23/2005 10:34:36 PM

Frozen Stiffer

Posts: 1059
Joined: 8/19/2005
From: California, USA
Status: offline

Hello, Shaun.

A funny thing happened today. Even though I had played the game earlier this morning, when I tried to run PSB just now, I received two dialog boxes. The first read exactly as follows:

"Product activation for PureSum Baseball 2005. failed. PureSim Baseball 2005. has already been registered on another computer. Please contact shaun@puresim.com for further information. (Error = -25005"

When I clicked OK (my only option) I then received the following dialog box:

"This version may only be accessed by registered owners of PureSim Baseball 2005"

Considering I'm running RC1, I could understand the 2nd warning; if the first one is because the game thinks it isn't registered and RC1 needs the game to be registered in order to work, it obviously won't play. However, I registered the game back on 7/23 so that's not a problem. Do you know what might be the deal?

_____________________________

"It ain't braggin' if you can do it."

-Hall of Fame pitcher Jerome 'Dizzy' Dean

Post #: 1

RE: Game Can't Tell It's Registered - 8/24/2005 4:07:55 PM

Frozen Stiffer

Posts: 1059
Joined: 8/19/2005
From: California, USA
Status: offline

Well, I still don't know what went wrong, but I uninstalled the game then reinstalled it and everything is working fine.

That's still a peculiar series of events, wouldn't you say?

_____________________________

"It ain't braggin' if you can do it."

-Hall of Fame pitcher Jerome 'Dizzy' Dean

(in reply to Frozen Stiffer)

Post #: 2

RE: Game Can't Tell It's Registered - 9/29/2005 10:34:24 PM

Frozen Stiffer

Posts: 1059
Joined: 8/19/2005
From: California, USA
Status: offline

Shaun,

I just tried to run it this morning (and again this afternoon) but the game's telling me it's already registered under a different computer and to contact you about it. It'll eventually start, but runs as a trial version. Granted, it actually IS installed on 2 PCs (my laptop and my desktop) but that's never been a problem before.

What's odd is that the last time I played it on the laptop (prior to today's error) every thing worked just fine. Game ran, it recognized itself as registered, etc. The only thing I did was not play for a while. Is that a trap that you built in? If someone doesn't play the game for a while, you punish them by making it look unregistered?

I tried reinstalling over the existing one and no luck. I also tried removing the existing one and then installing fresh, but it gives me the same error. Is this something you need to do, something I'm doing wrong, or a twisted and bizarre combination of the two?

Thanks in advance for your help!

< Message edited by Frozen Stiffer -- 9/29/2005 10:40:29 PM >

_____________________________

"It ain't braggin' if you can do it."

-Hall of Fame pitcher Jerome 'Dizzy' Dean

(in reply to Frozen Stiffer)

Post #: 3

RE: Game Can't Tell It's Registered - 9/29/2005 10:40:13 PM

Frozen Stiffer

Posts: 1059
Joined: 8/19/2005
From: California, USA
Status: offline

This is the error I'm receiving:

Afterwards, it tells me "Congratulations! This name and serial number appear to be valid. Please re-start PureSim in order to complete this process". However, when I do, I get the same error as above, it runs as a Trial Copy and the cycle repeats itself.

Any clues?

Attachment (1)

< Message edited by Frozen Stiffer -- 9/29/2005 10:44:08 PM >

_____________________________

"It ain't braggin' if you can do it."

-Hall of Fame pitcher Jerome 'Dizzy' Dean

(in reply to Frozen Stiffer)

Post #: 4

RE: Game Can't Tell It's Registered - 10/2/2005 2:40:54 PM

puresimmer

Posts: 2299
Joined: 7/24/2005
Status: offline

Please send me an email with your name and order id and I'll fix you up.

Shaun

_____________________________

Developer, PureSim Baseball

(in reply to Frozen Stiffer)

Post #: 5

RE: Game Can't Tell It's Registered - 10/2/2005 8:55:09 PM

Frozen Stiffer

Posts: 1059
Joined: 8/19/2005
From: California, USA
Status: offline

Will do, Shaun. The email will go out within the next few minutes.

Thanks!

_____________________________

"It ain't braggin' if you can do it."

-Hall of Fame pitcher Jerome 'Dizzy' Dean

(in reply to puresimmer)

Post #: 6

RE: Game Can't Tell It's Registered - 10/3/2005 11:23:47 PM

Frozen Stiffer

Posts: 1059
Joined: 8/19/2005
From: California, USA
Status: offline

Fixed!

However, just curiosity now, what went wrong?

_____________________________

"It ain't braggin' if you can do it."

-Hall of Fame pitcher Jerome 'Dizzy' Dean

(in reply to Frozen Stiffer)

Post #: 7

RE: Game Can't Tell It's Registered - 10/4/2005 1:09:31 PM

puresimmer

Posts: 2299
Joined: 7/24/2005
Status: offline

According to the system you had activated the game 2 times on 2 different machines already.

_____________________________

Developer, PureSim Baseball

(in reply to Frozen Stiffer)

Post #: 8

RE: Game Can't Tell It's Registered - 10/5/2005 6:11:21 PM

Tullius

Posts: 1174
Joined: 11/18/2004
From: Saxony (Germany)
Status: offline

Can i avoid that problem when i buy the CD version ? My home desktop PC has no internet access.

(in reply to puresimmer)

Post #: 9

RE: Game Can't Tell It's Registered - 10/5/2005 6:27:52 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

The Gold Edition is our usual serial number system, which does not have a hardware/installation limit, but legally requires that you only run it on one computer at a time and registers the unique serial number to you once the purchase is made. It's fine to have it installed on, for example, your desktop and your laptop as long as you are only playing one one or the other at a time.

The boxed CD version, which should be available later this week, can be installer right from the CD. The installer file comes on the printed CD in a nice printed DVD box.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC