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Cant re-download my games

 
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Cant re-download my games - 11/4/2006 1:43:34 AM   
chanss

 

Posts: 25
Joined: 3/4/2006
Status: offline 		I have gotten a new computer and now I want to re-download my games, but matrix sites keeps telling me to accept cookies. WHICH I HAVE DONE in explorer settings, but it still refuses me to connect and download. Man, I even uninstalled NORTON antivirus in trying to get this to work, but it just doesnt work whatever I do. I WANT my games, its many 100 euros of worth.

I have bought other games and downloaded, but never ever had problems like this anywhere.

I am even doing my banking bussines online via this computer NO PROBLEM AT ALL, and they sure wants it secure.

< Message edited by chanss -- 11/4/2006 1:49:00 AM >
Post #: 1
RE: Cant re-download my games - 11/4/2006 3:21:28 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		chanss,

Are you trying this via www.findmyorder.com? I would suggest sending an e-mail to support@matrixgames.com.

Also, have you tried a different browser? If there's a setting you're missing in your normal browser, perhaps trying an alternate one will work. If you're using IE, try www.mozilla.com and grab FireFox for free to see if that works any better.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to chanss)
Post #: 2
RE: Cant re-download my games - 11/4/2006 12:20:50 PM   
chanss

 

Posts: 25
Joined: 3/4/2006
Status: offline 		I have instelled it now and made sure it accepts cookies, but i get the same error. The strange thing is that when i look at cookies in mozila browser it actually has succeeded placing one there from digital river.

(in reply to Erik Rutins)
Post #: 3
RE: Cant re-download my games - 11/4/2006 2:37:43 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		This is very odd - is there any other program running that could be intercepting the cookies or changing your security settings? This is not a general problem with the store, so there has to be something really unusual going on here.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to chanss)
Post #: 4
RE: Cant re-download my games - 11/4/2006 6:44:35 PM   
chanss

 

Posts: 25
Joined: 3/4/2006
Status: offline 		Yeah, why just me? Nooen else is having this problem? The only other thing I can think of is my wireless router, it has an built in firewall, I have turned that off. I will try to disconnect it altogether, and go straight via modem and then i see what happens.

(in reply to Erik Rutins)
Post #: 5
RE: Cant re-download my games - 11/4/2006 11:11:19 PM   
chanss

 

Posts: 25
Joined: 3/4/2006
Status: offline 		That didnt work either, so what to do then?

(in reply to chanss)
Post #: 6
RE: Cant re-download my games - 11/5/2006 2:51:31 AM   
bjm111

 

Posts: 45
Joined: 3/19/2006
From: Pheonix az transplanted from detroit
Status: offline 		Had same problem downloading a patch. try turning off your windows xp firewall.

(in reply to chanss)
Post #: 7
RE: Cant re-download my games - 11/5/2006 1:37:25 PM   
chanss

 

Posts: 25
Joined: 3/4/2006
Status: offline 		Already have it off, and that doesnt help either, but thanks anyways.

(in reply to bjm111)
Post #: 8
RE: Cant re-download my games - 11/7/2006 12:37:53 AM   
chanss

 

Posts: 25
Joined: 3/4/2006
Status: offline 		When can i expect to hear something from matrix suport then? I sent them a message Friday.

< Message edited by chanss -- 11/7/2006 12:41:53 AM >

(in reply to chanss)
Post #: 9
RE: Cant re-download my games - 11/8/2006 2:59:50 PM   
chanss

 

Posts: 25
Joined: 3/4/2006
Status: offline 		Newest Netscape seems to do the trick, I am downloading now, so far so good.

(in reply to chanss)
Post #: 10
RE: Cant re-download my games - 11/8/2006 7:35:32 PM   
chanss

 

Posts: 25
Joined: 3/4/2006
Status: offline 		Actually not so good, I could log in ONE time and start downloading, but now when i try to log in again, i get the same error message regarding cookies again. I have removed the cookies inbetween tries but it doesnt help.

(in reply to chanss)
Post #: 11
RE: Cant re-download my games - 11/8/2006 11:39:43 PM   
chanss

 

Posts: 25
Joined: 3/4/2006
Status: offline 		found the problem;

this link does not work for me: http://www.digitalriver.com/dr/sat5/ec_main.entry11?sp=10343&pn=1#q5 , its the link for re-order under store FAQ

this link works every time i want to re-download: http://www.digitalriver.com/dr/sat5/ec_main.entry11?sp=10340&pn=1&xid=50505#q1, this link is the order status link

(in reply to chanss)
Post #: 12
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