What happend with the Phisycal orders??

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Forge of Freedom: The American Civil War 1861-1865 >> What happend with the Phisycal orders??

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What happend with the Phisycal orders?? - 1/4/2007 11:12:47 PM

PAEZ

Posts: 6
Joined: 4/9/2000
Status: offline

Ok, I order the 21th, " two day shipping"
I called and the order still backorder

ummmm, I thought that everything was all done and ready, what is going on ??

I need the manuel

Post #: 1

RE: What happend with the Phisycal orders?? - 1/5/2007 12:18:40 AM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

nope

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Post #: 2

RE: What happend with the Phisycal orders?? - 1/5/2007 1:12:36 AM

AP514

Posts: 176
Joined: 11/26/2001
From: Houston,TX ,USA
Status: offline

I have also been wait'n for mine to come in the Mail.
I ordered it on the 20th of Dec..........thought it was X-Mass delay

AP514

(in reply to Titanwarrior89)

Post #: 3

RE: What happend with the Phisycal orders?? - 1/5/2007 3:01:01 AM

Dadaan

Posts: 14
Joined: 12/31/2006
Status: offline

Ditto

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Semper Fidelis

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Post #: 4

RE: What happend with the Phisycal orders?? - 1/5/2007 4:41:39 AM

Queeg

Posts: 495
Joined: 6/23/2005
Status: offline

Me too.

(in reply to Dadaan)

Post #: 5

RE: What happend with the Phisycal orders?? - 1/5/2007 4:57:40 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi everyone,

We've been working furiously behind the scenes on this. We also thought things were ready to go when we posted the option to order and left for Christmas. Due to a number of screw-ups on DR's side, they were not ready to go as we were told. In fairness, these are the kinds of things that can happen when a new process like "on demand printed manuals" is inaugurated, but we regret the additional delays and are as frustrated by them as you are.

We're now told that January 9th will be the absolute final date, beyond which there will be no further delays. I'm passing that along here. We're also working on an arrangement for those of you who ordered faster shipping options in good faith that the physical orders would be shipping soon. Stay tuned for more info on that.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Queeg)

Post #: 6

RE: What happend with the Phisycal orders?? - 1/5/2007 6:54:16 AM

Adam Parker

Posts: 1848
Joined: 4/2/2002
From: Melbourne Australia
Status: offline

Hi Erik I just sent you an email using the address link listed under your name here - I forgot I could send a private message. Please let me know if it doesn't reach you.

(in reply to Erik Rutins)

Post #: 7

RE: What happend with the Phisycal orders?? - 1/5/2007 7:56:01 AM

ckk

Posts: 1268
Joined: 10/18/2000
From: Pensacola Beach FL
Status: offline

quote:

ORIGINAL: Erik Rutins

Hi everyone,

We've been working furiously behind the scenes on this. We also thought things were ready to go when we posted the option to order and left for Christmas. Due to a number of screw-ups on DR's side, they were not ready to go as we were told. In fairness, these are the kinds of things that can happen when a new process like "on demand printed manuals" is inaugurated, but we regret the additional delays and are as frustrated by them as you are.

We're now told that January 9th will be the absolute final date, beyond which there will be no further delays. I'm passing that along here. We're also working on an arrangement for those of you who ordered faster shipping options in good faith that the physical orders would be shipping soon. Stay tuned for more info on that.

Regards,

- Erik

Hi Erik
You guys always do good. But I just got my credit card bill and DR has taken my money and still hasn't performed. Maybe next contract they have to deliver before they can take the money????!!!

(in reply to Erik Rutins)

Post #: 8

RE: What happend with the Phisycal orders?? - 1/5/2007 8:04:49 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Agreed, ckk. I'll bring this up with them in the morning, they should not have charged you already.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ckk)

Post #: 9

RE: What happend with the Phisycal orders?? - 1/5/2007 8:12:50 AM

TheHellPatrol

Posts: 1588
Joined: 7/3/2004
Status: offline

quote:

ORIGINAL: Erik Rutins

Agreed, ckk. I'll bring this up with them in the morning, they should not have charged you already.

FYI they charged me too, obviously for the dd, but for the Physical as well(David's Manual Offer). No biggie, just supplying information

.
UPS 2nd Day was my choice!

< Message edited by TheHellPatrol -- 1/5/2007 8:25:21 AM >

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
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(in reply to Erik Rutins)

Post #: 10

RE: What happend with the Phisycal orders?? - 1/5/2007 2:20:17 PM

Mike Scholl

Posts: 9349
Joined: 1/1/2003
From: Kansas City, MO
Status: offline

Eric. Digital River was pulling the same crud back when WITP was new. Matrix really needs to think about finding someone else for this function.

(in reply to TheHellPatrol)

Post #: 11

RE: What happend with the Phisycal orders?? - 1/5/2007 3:52:01 PM

Adam Parker

Posts: 1848
Joined: 4/2/2002
From: Melbourne Australia
Status: offline

quote:

ORIGINAL: Mike Scholl

Digital River...

Symantec is using Digital River now for its Norton 2007 download range.

The buggiest edition of Norton Internet Security I've ever used (not DR's fault of course)!

But Matrix does have a much friendlier store front and user interface linked to DR. A real gem making shopping so easy.

(in reply to Mike Scholl)

Post #: 12

RE: What happend with the Phisycal orders?? - 1/6/2007 2:51:43 AM

IronX

Posts: 162
Joined: 7/2/2005
From: Victoria, BC
Status: offline

lol, I've been checking my mail box daily expecting to see the game but will relax now that I know there has been a delay. I'm looking forward to get my hands on the printed manual before launching myself fully into a game (I dislike reading lengthy pdf files).

Thanks, Erik et al, for keeping us informed and trying hard to resolve the problem.

Andrew

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Post #: 13

RE: What happend with the Phisycal orders?? - 1/6/2007 5:46:00 AM

freeboy

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline

I t is too bad tha Matrix needs DR, I would rather the funds spent there go to M, yet I know there would be some start up needs and DR is already a working , sic, service... thanks for taking care of us end users Matrix, even if we have to deal with the likes of DR

(in reply to IronX)

Post #: 14

RE: What happend with the Phisycal orders?? - 1/6/2007 5:53:03 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Thank you for understanding, everyone. I can only hope we've got all the "first time" stuff ironed out now so that the next release's physical version will go smoothly.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to freeboy)

Post #: 15

RE: What happend with the Phisycal orders?? - 1/6/2007 9:05:58 AM

Adam Parker

Posts: 1848
Joined: 4/2/2002
From: Melbourne Australia
Status: offline

quote:

ORIGINAL: freeboy

I would rather the funds spent there go to M, yet I know there would be some start up needs and DR is already a working , sic, service...

Not some. I've been discussing this with some friends and apparently the costs of running an in-house download service are huge. The merchant, inventory and storage costs for physical supply, require economies of scale too if growth is a goal.

(in reply to freeboy)

Post #: 16

RE: What happend with the Phisycal orders?? - 1/6/2007 8:03:14 PM

TheHellPatrol

Posts: 1588
Joined: 7/3/2004
Status: offline

It is a marriage of necessicity, Matrix has a big enough "stable" and more work than they could have dreamed of. Digital River is the "Black Hole" of internet bandwidth, a few extra hundred thousand downloads is like a flea being flicked off their arm.
They both are extremely adept at what they do, although DR is very singular in the adept department

.
Now, how to make this marriage a perfect one? One that will last 'till death do they part?
Dr. Phil?...You out there?

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Adam Parker)

Post #: 17

RE: What happend with the Phisycal orders?? - 1/6/2007 8:29:27 PM

Titanwarrior89

Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline

A good one.

quote:

ORIGINAL: TheHellPatrol

It is a marriage of necessicity, Matrix has a big enough "stable" and more work than they could have dreamed of. Digital River is the "Black Hole" of internet bandwidth, a few extra hundred thousand downloads is like a flea being flicked off their arm.
They both are extremely adept at what they do, although DR is very singular in the adept department.
Now, how to make this marriage a perfect one? One that will last 'till death do they part?
Dr. Phil?...You out there?

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to TheHellPatrol)

Post #: 18

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Forge of Freedom: The American Civil War 1861-1865 >> What happend with the Phisycal orders??

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