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Unable to place order for "World at War: A World Divided".

 
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Unable to place order for "World at War: A World D... - 1/6/2007 6:02:53 PM   
Martiallaw

 

Posts: 32
Joined: 6/30/2006
Status: offline




Hi,



I am an owner of "World at war" therefore I am eligible for a 35% discount if I order "World at war: A World Divided" before 7th January, 2006. I received the discount code after I selected "Europe" at the window as I live in UK. Now I have tried many many times to place my order but it is not getting through. "Unable to verify your credit card status" something like that or "Invalid Credit Card" comes whenever I am close to check out. I would appreciate if some technical person from Matrix could support me and guide how to place my order. Today I have placed 3 orders at Amazon so my credit card is perfect. Or is this some way to discourage orders with 35% discount until the 7th. Anyway if possible help me. Thanks


Post #: 1
RE: Unable to place order for "World at War: A Wor... - 1/6/2007 6:11:36 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Hi please try and select "UK" there is special link for our store for the UK

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(in reply to Martiallaw)
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RE: Unable to place order for "World at War: A Wor... - 1/6/2007 6:16:36 PM   
Hertston


Posts: 3564
Joined: 8/17/2002
From: Cornwall, UK
Status: offline 		What he means is that, if this works the same way as the Starshatter upgrade (which I assume it does), there is no option for a discount code for the UK store, you have to choose between 'US' or 'Europe'. The Europe one worked OK, though, for me through the Europe store.

< Message edited by Hertston -- 1/6/2007 6:28:05 PM >

(in reply to Marc von Martial)
Post #: 3
RE: Unable to place order for "World at War: A Wor... - 1/6/2007 6:20:12 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Okay, I notfied the people in charge of this.

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Post #: 4
RE: Unable to place order for "World at War: A Wor... - 1/6/2007 7:24:27 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: Hertston

What he means is that, if this works the same way as the Starshatter upgrade (which I assume it does), there is no option for a discount code for the UK store, you have to choose between 'US' or 'Europe'. The Europe one worked OK, though, for me through the Europe store.



Yeah, I´m sorry, I did not read our own instructions.

You are right about "US" or "Europe".

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Post #: 5
RE: Unable to place order for "World at War: A Wor... - 1/6/2007 8:34:43 PM   
Martiallaw

 

Posts: 32
Joined: 6/30/2006
Status: offline




Hi,



Again I tried but without any luck. Like earlier, I clicked the UK store and chose the game. Thereafter I put all the requirements along with my Europe store discount code. After that I entered my credit card info and managed to reach the page "Verify your Order". After verifying everything I clicked and got this message "We're Sorry.
We were unable to verify your payment information. Please use an alternate payment option if available. Thank you (Error Number: 30024901 - 0)". Now would someone please tell me what should I do? It has become impossible for me to buy this game! And there is only one more day left. Please help me. Thanks



(in reply to Marc von Martial)
Post #: 6
RE: Unable to place order for "World at War: A Wor... - 1/6/2007 8:57:53 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Martiallaw,

Have you tried the European or US stores rather than the UK store?

Regards,

- Erik

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Martiallaw)
Post #: 7
RE: Unable to place order for "World at War: A Wor... - 1/6/2007 9:27:16 PM   
Martiallaw

 

Posts: 32
Joined: 6/30/2006
Status: offline
quote:

ORIGINAL: Erik Rutins

Martiallaw,

Have you tried the European or US stores rather than the UK store?

Regards,

- Erik





Not yet. Should I? And would that work, i.e. I mean would I receive the game in the UK in English language?




(in reply to Erik Rutins)
Post #: 8
RE: Unable to place order for "World at War: A Wor... - 1/6/2007 9:31:14 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: Martiallaw


quote:

ORIGINAL: Erik Rutins

Martiallaw,

Have you tried the European or US stores rather than the UK store?

Regards,

- Erik


Not yet. Should I? And would that work, i.e. I mean would I receive the game in the UK in English language?



Don't worry, you will get an english version. In fact most of our titles are "english only"

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Marc von Martial
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(in reply to Martiallaw)
Post #: 9
RE: Unable to place order for "World at War: A Wor... - 1/7/2007 3:09:30 PM   
Martiallaw

 

Posts: 32
Joined: 6/30/2006
Status: offline
quote:

ORIGINAL: Marc Schwanebeck


quote:

ORIGINAL: Martiallaw


quote:

ORIGINAL: Erik Rutins

Martiallaw,

Have you tried the European or US stores rather than the UK store?

Regards,

- Erik


Not yet. Should I? And would that work, i.e. I mean would I receive the game in the UK in English language?



Don't worry, you will get an english version. In fact most of our titles are "english only"






Hi Marc,


I have tried the US and International stores and still I have no success. How should I put my address? Exactly like it is on credit card statement? Please guide. Thanks



(in reply to Marc von Martial)
Post #: 10
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