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Just a Manual!

 
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Just a Manual! - 3/6/2007 3:50:46 PM   
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Nembo
Matrix Veteran



Posts: 251
Joined: 10/25/2006
Status: offline 		Ok yesterday I got a package in the mail, and all I find inside is the Manual, no CD, no Box, just a Manual. Is the CD coming in a different package or do I need to start emailing Matrix and Digital River?
Post #: 1
RE: Just a Manual! - 3/6/2007 5:33:40 PM   
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Erik Rutins
Matrix Games Staff


 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		No, that's not normal. Please e-mail me at erikr@matrixgames.com with your order info and I'll find out what happened.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Nembo)
Post #: 2
RE: Just a Manual! - 3/6/2007 8:33:44 PM   
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JMartin
Matrix Recruit


 

Posts: 4
Joined: 2/18/2007
Status: offline 		Same thing happened to me

(in reply to Nembo)
Post #: 3
RE: Just a Manual! - 3/6/2007 8:41:40 PM   
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David Heath
Matrix Legion of Merit



Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi

Please email support@matrixgames.com and we get on top of this ASAP. 

David



_____________________________


(in reply to JMartin)
Post #: 4
RE: Just a Manual! - 3/6/2007 10:08:41 PM   
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Prince of Eckmühl
Matrix Elite Guard



Posts: 2459
Joined: 6/25/2006
From: Texas
Status: offline 		My manual came in a DVD box w/disc inside.

Sorry to hear about the error.

I'm sure that Matrix will make it right, PDQ.

PoE (aka ivanmoe)

_____________________________

Government is the opiate of the masses.

(in reply to David Heath)
Post #: 5
RE: Just a Manual! - 3/8/2007 7:15:51 PM   
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Nembo
Matrix Veteran



Posts: 251
Joined: 10/25/2006
Status: offline 		    Thanks guys, sent an email to both of you. With the order # and the problem. 

(in reply to Prince of Eckmühl)
Post #: 6
RE: Just a Manual! - 3/9/2007 4:32:40 PM   
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Nembo
Matrix Veteran



Posts: 251
Joined: 10/25/2006
Status: offline 		Guess what should up today...The Box and CD.

So you can ignore my email. Sorry about the false alarm.

< Message edited by Nembo -- 3/9/2007 4:48:19 PM >

(in reply to Nembo)
Post #: 7
RE: Just a Manual! - 3/9/2007 4:48:24 PM   
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Marc von Martial
Matrix Legion of Merit



Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: Nembo

Guess what should up today...The Box and CD.

So you can ignore my email. Sorry about the false alarm.



Well, but they shouldn't ship separately ;)

Good it showed up for you.

_____________________________

Marc von Martial
instagram stream

(in reply to Nembo)
Post #: 8
RE: Just a Manual! - 3/10/2007 7:51:09 PM   
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JMartin
Matrix Recruit


 

Posts: 4
Joined: 2/18/2007
Status: offline 		I also received a separate package with the box and cd.

(in reply to Marc von Martial)
Post #: 9
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