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RE: Important UFO Release Date, Time and Available Territories

 
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RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 3:23:18 AM   
Zodon

 

Posts: 1
Joined: 5/4/2007
Status: offline
quote:

ORIGINAL: David Heath

Remember if you order a Game On Demand you can download our digital version immediately at the time of your order and start playing right away as your box version wings its way towards you.





I'm not quite understanding this as I've never done this before either. If I decide not to order the Game On Demand, how long do I have to wait before I can download the digital version after ordering?





(in reply to David Heath)
Post #: 61
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 3:31:06 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		There's no instance where you have to wait to download. There are usually three options for each of our games:

1. Digital = Download only and start downloading as soon as your order is complete
2. Digital + Physical = Download right now, then we ship a boxed copy to you as well once it's available
3. Physical Only = No Download, instead we ship a boxed copy to you once it's available

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Zodon)
Post #: 62
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 4:18:16 AM   
Deadaim


Posts: 24
Joined: 4/13/2007
Status: offline 		Hey Erik,

Is the "Physical" copy Matrix sells the same as the Retail Box version that say EB Games sells? And if you just chose to buy the "Digital" version does it give you the option to back it up to a DVD or CD? Just curious..tonight will be my first time buying from Matrix, and I am trying to decide on what option I should choose.

Robert

(in reply to Zodon)
Post #: 63
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 4:48:56 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		The physical is a double-thick DVD case, color printed with (in this case) three color printed CDs inside (on the CDs is printed your serial # and order # as this is done "on demand") and a color printed manual. Note that we only started being able to include color printed manuals this year, so our older games (before Forge of Freedom) are just color printed DVD case + color printed CD, but the new ones are equivalent to a retail box.

The download version is fine to backup to a CD, in fact we strongly encourage that so that you don't lose the installer file. Also keep the serial number safe.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Deadaim)
Post #: 64
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 4:59:54 AM   
Deadaim


Posts: 24
Joined: 4/13/2007
Status: offline 		Thanks for the quick response Erik !! Your company really knows how to show your customers that you care!! Its been a long time since I have felt this way about the service I have received. I just cancelled my Pre-Order with another Online Retailer and you will see me here tonight!!

Robert

(in reply to Erik Rutins)
Post #: 65
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 6:37:19 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		The store cache cleared a bit quicker than usual this time, so you may notice that UFO: Extraterrestrials is now available in our store. You can use the Buy Now link I just added to this forum to go directly to the right store pages to place your order. Thanks everyone and enjoy!

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Deadaim)
Post #: 66
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 6:41:39 AM   
Village Idiot

 

Posts: 28
Joined: 5/3/2007
Status: offline 		Question:

This is my first time purchasing the download version. How long does it take to get the confirmation email/password with the serial number needed for the game?

Its been 5 minutes and still nothing :(

(in reply to Erik Rutins)
Post #: 67
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 6:50:48 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We send it out right away, the question comes down to where it has to go and what else might slow it down as far as any scans or checks or slow servers in between. Always also check your spam filter to see if it got stuck there. You should also have that info displayed for you on the screen when you order and you can retrieve it at www.findmyorder.com if you didn't notice it.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Village Idiot)
Post #: 68
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 7:05:57 AM   
Village Idiot

 

Posts: 28
Joined: 5/3/2007
Status: offline 		40-55kb/s download

2GB

Estimation anywhere between 9-12 hours

Thank god for Getright

(in reply to Erik Rutins)
Post #: 69
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 7:15:59 AM   
Atreides

 

Posts: 3
Joined: 5/4/2007
Status: offline 		I'm getting 850.2 kb/s using Star downloader. 22 minutes left.

(in reply to Village Idiot)
Post #: 70
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 7:17:46 AM   
Village Idiot

 

Posts: 28
Joined: 5/3/2007
Status: offline
quote:

ORIGINAL: Atreides

I'm getting 850.2 kb/s using Star downloader. 22 minutes left.


Wonder why the hell mine's taking so long

(in reply to Atreides)
Post #: 71
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 2:17:33 PM   
DrAtomic

 

Posts: 11
Joined: 5/4/2007
Status: offline 		omg ffs.... i was just sold on buying the dd and now i find out i cant (not buying any software that comes with starforce or any software outside of the game itself).

Does anyone know of a US based proxy so i can order the dd from matrix?

Edit: no starforce or other drama http://forum.paradoxplaza.com/forum/showthread.php?t=301834

< Message edited by DrAtomic -- 5/4/2007 3:24:49 PM >

(in reply to Village Idiot)
Post #: 72
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 3:49:07 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		hehe...that's my thread. (what a child!!)

_____________________________

Alba gu' brath

(in reply to DrAtomic)
Post #: 73
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 6:06:19 PM   
SireChaos

 

Posts: 710
Joined: 8/14/2006
From: Frankfurt, Germany
Status: offline 		Can somebody PLEASE enlighten me as to where a non-US customer can buy this game?

(in reply to JudgeDredd)
Post #: 74
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 6:50:56 PM   
otaku

 

Posts: 8
Joined: 5/3/2007
Status: offline 		SireChaos you can buy the Game from GamersGate or you buy it from Amazon.com other options i dont now ....good luck....

(in reply to SireChaos)
Post #: 75
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 7:48:32 PM   
Faenaris

 

Posts: 28
Joined: 4/25/2007
Status: offline 		I checked out Amazon.com and I saw that they shipped international to only a select few countries. So, I opened it and looked. Most important European Countries are there, but not Belgium. You have United Kingdom, Germany, France and the Netherlands, but that speck of land between them doesn't deserve to have games shipped to it. And guess who lives in that speck of land? Indeed.



(in reply to otaku)
Post #: 76
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 8:03:32 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		e-license is really not that bad...I use it with a half dozen of my games and it is very easy and hassle free to use.
You get two licenses and can install and uninstall them as much as you like to switch computers.
You enter in the code once to unlock the game and it never asks for it again so long as you dont unlicense the game.

_____________________________


(in reply to Faenaris)
Post #: 77
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 10:27:51 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		Fallshirmjager

That is NOT my experience with eLicense.

I abought Armed Assault on eLicense. I used one to install (I was aloud a total of 3 installs, then I had to ask for a new key and, presumably, explain why)...that was it. I used one.

When the patch came out for Armed Assault, the jerks had made it so it used an eLicense...BUT when I installed the patch and typed in my purchasing info (this was only the 2nd time I had typed my info into the eLicense system), it said I had used up all 3 of my licenses and had to contact the company. I hadn't. I had used 1.

I was without the game for a weekend, which in itself is no big loss...I have other games...but it pointed out to me the dangers of someone not being at the other end of the email.

I will not touch it with a barge pole. You, on the other hand, are more than welcome to


_____________________________

Alba gu' brath

(in reply to Fallschirmjager)
Post #: 78
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 10:28:39 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline
quote:

ORIGINAL: Faenaris

I checked out Amazon.com and I saw that they shipped international to only a select few countries. So, I opened it and looked. Most important European Countries are there, but not Belgium. You have United Kingdom, Germany, France and the Netherlands, but that speck of land between them doesn't deserve to have games shipped to it. And guess who lives in that speck of land? Indeed.




I'm surprised to see the UK in there...I have never been able to buy computer games from Amazon.com.

_____________________________

Alba gu' brath

(in reply to Faenaris)
Post #: 79
RE: Important UFO Release Date, Time and Available Terr... - 5/4/2007 10:38:50 PM   
Terminus


Posts: 41459
Joined: 4/23/2005
From: Denmark
Status: offline 		Amazon.com doesn't sell them internationally, that's true... Amazon.co.uk. does, though...

As you probably know...

_____________________________

We are all dreams of the Giant Space Butterfly.

(in reply to JudgeDredd)
Post #: 80
RE: Important UFO Release Date, Time and Available Terr... - 5/5/2007 4:41:30 AM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		Which e-liscense company did you use?

Viatech is the company I have dealt with and they are awesome
Never had a problem
If I had a question they have always answered my e-mails in less than two hours

_____________________________


(in reply to Terminus)
Post #: 81
RE: Important UFO Release Date, Time and Available Terr... - 5/5/2007 10:39:28 AM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		I don't know which company was liable for the eLicense. I bought the game from Sprocket. The developer was Bohemia Interactive and there was even another company involved. I had 3 email addresses to contact and all 3 got back to me, saying my licenses were renewed.

But the point still stands. If there was no-one at the end of those emails, I would've been screwed.


_____________________________

Alba gu' brath

(in reply to Fallschirmjager)
Post #: 82
RE: Important UFO Release Date, Time and Available Terr... - 5/6/2007 1:41:10 AM   
Bolka

 

Posts: 13
Joined: 5/5/2007
Status: offline 		This is a very important change to the intial plan: Matrix was not restricted out of Europe but to North America only. I am in Brazil and I was forced to buy from Europe. It is impossible to buy UFO from Matrix from Brazil, the browser won't let me buy, not even check the game info. Paradox though sells to the whole world except north america (at 29.99 USD mind you).

Well, this is a very bad deal for Matrix. Two days ago they were selling to the whole world, today they are limited to north america.




< Message edited by Bolka -- 5/6/2007 1:48:11 AM >

(in reply to David Heath)
Post #: 83
RE: Important UFO Release Date, Time and Available Terr... - 5/6/2007 2:22:29 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Well, considering the fact NA is the biggest software market the deal is not "that bad" 
Of course we would love to sell this title globally ...


_____________________________

Marc von Martial
instagram stream

(in reply to Bolka)
Post #: 84
RE: Important UFO Release Date, Time and Available Terr... - 5/7/2007 4:05:48 AM   
gunnergoz


Posts: 447
Joined: 5/21/2002
From: San Diego CA
Status: offline 		Will Download Accelerator Plus work in this case for the digital download?

_____________________________

"Things are getting better!
...Well, maybe not as good as they were yesterday, but much better than they will be tomorrow!"
-Old Russian saying

(in reply to Marc von Martial)
Post #: 85
RE: Important UFO Release Date, Time and Available Terr... - 5/7/2007 4:28:48 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We recommend using www.stardownloader.com (it's free) if you want to use a download manager.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to gunnergoz)
Post #: 86
RE: Important UFO Release Date, Time and Available Terr... - 5/7/2007 8:57:28 PM   
Hookton

 

Posts: 23
Joined: 5/7/2007
Status: offline 		I was goin to order this from yu but cant so looked on Amazon.com but it list system requirements as windows 2000 only, is this right? I dont wanna order it if this is so.

(in reply to David Heath)
Post #: 87
RE: Important UFO Release Date, Time and Available Terr... - 5/7/2007 9:16:18 PM   
PhoenixD

 

Posts: 72
Joined: 5/7/2007
Status: offline 		It runs fine on XP at least. Haven't tried any other OS.

(in reply to Hookton)
Post #: 88
RE: Important UFO Release Date, Time and Available Terr... - 5/7/2007 10:03:25 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Hookton
I was goin to order this from yu but cant so looked on Amazon.com but it list system requirements as windows 2000 only, is this right? I dont wanna order it if this is so.


Those are incorrect system requirements. You can check our Games page for UFO to see the right ones.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Hookton)
Post #: 89
RE: Important UFO Release Date, Time and Available Terr... - 5/14/2007 5:48:51 PM   
Tank Commander_MatrixForum


Posts: 93
Joined: 7/6/2006
From: Forest Of Dean, Gloucester UK
Status: offline 		so are we saying then thats those of us in the UK can be this as boxed title with printed manual from Amazon.com?

_____________________________

3 write-offs but still a Tank Commander

(in reply to Erik Rutins)
Post #: 90
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