How do I get a refund for this game?

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How do I get a refund for this game?

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All Forums >> [Current Games From Matrix.] >> [World War II] >> John Tiller's Campaign Series >> How do I get a refund for this game?

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How do I get a refund for this game? - 6/5/2007 9:27:34 PM

Executioner Five

Posts: 99
Joined: 5/1/2005
Status: offline

I want to know how I go about getting a refund for this game.

You advertised one thing. You sold me another. Under New York State Law you MUST provide a refund.

If I'm not given a refund it'll be my pleasure to take this to New York Small Claims Court.

Post #: 1

RE: How do I get a refund for this game? - 6/5/2007 9:40:33 PM

mattpenfold

Posts: 94
Joined: 7/1/2006
Status: offline

Goto the store you ordered the game from, click on store FAQs, look for the link at the bottom that says "Contact Customer Service", then fill in the details you are asked for.

(in reply to Executioner Five)

Post #: 2

RE: How do I get a refund for this game? - 6/5/2007 9:42:31 PM

Executioner Five

Posts: 99
Joined: 5/1/2005
Status: offline

Just got off the phone with them. They are REFUSING a refund, despite the fact that the game was not as advertised.

I'd really rather not have to take this to Small Claims, but I will if I have to. Matrix?

(in reply to mattpenfold)

Post #: 3

RE: How do I get a refund for this game? - 6/5/2007 9:47:49 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

You spoke with DR who reiterated our policy of sales are final, no doubt, which is a normal policy for digital downloads especialy where the game is working. As I noted in the other thread though, I'm more than glad to offer you a refund, just e-mail me at erikr@matrixgames.com and please stop spamming the forum with false claims of fraud over a build error that's already being worked on.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC