SERVICE

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SERVICE - 5/22/2007 8:42:27 PM

Wee Sodjer

Posts: 8
Joined: 5/22/2007
Status: offline

Why does no one at Matrix Games answer emails such as the one below - all I get is automated responses. I'm happy enough with the product - but the service is appalling.

Original Message Follows:
------------------------
I have been charged twice:

Order Number: 1630669134
Order Date: 18-MAY-07

Order Number: 1630669955
Order Date: 18-MAY-07

When I placed my order using my debit card, the page timed out and I
presumed that my order had failed.

I then ordered again using PayPal and this succeded.

It is now apparent that BOTH orders were successful. I have since
downloaded TOAW and am using the game. Excellent as it is, I do NOT want
to pay twice for it.

Can you please help me?

Kindest regards,

Jim O'Neill

_____________________________

Jim O'Neill

Post #: 1

RE: SERVICE - 5/22/2007 8:52:38 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Jim,

Can you tell us who you have been e-mailing (exact e-mail address) please? Thanks.

Please e-mail me at erikr@matrixgames.com with this order info so that I can follow up with you via e-mail.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Wee Sodjer)

Post #: 2

RE: SERVICE - 5/22/2007 9:09:07 PM

Wee Sodjer

Posts: 8
Joined: 5/22/2007
Status: offline

Now that's what I call service - I have since emailed Eric and no doubt all will be resolved

_____________________________

Jim O'Neill

(in reply to Erik Rutins)

Post #: 3

RE: SERVICE - 5/23/2007 5:42:26 AM

rogueusmc

Posts: 4583
Joined: 2/8/2004
From: Texas...what country are YOU from?
Status: offline

Good show what, what...

_____________________________

There are only two kinds of people that understand Marines: Marines and the enemy. Everyone else has a second-hand opinion.

Gen. William Thornson, U.S. Army

(in reply to Wee Sodjer)

Post #: 4

RE: SERVICE - 6/6/2007 11:53:50 PM

Wee Sodjer

Posts: 8
Joined: 5/22/2007
Status: offline

I have to say a public thank you to Erik who solved the problem despite a litt;e impatience on my behalf with the automated emails - one of which was in Italian. I will no doubt be picking up some more old Talonsoft titles in the near future.

So, once again, Mille Grazia Erik