Download Problem

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Commander - Europe at War Gold >> Tech Support >> Download Problem

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Download Problem - 6/20/2007 11:00:24 PM

wj10

Posts: 4
Joined: 6/17/2007
Status: offline

I purchased the game last Friday and still have not be able to download it.
I e-mailed Matrix customer support on Saturday morning and still have not received a reply. I e-mailed Digital River customer service on Sunday and received the following reply: "We show the order was downloaded almost 1000 times, we are not be able to increase download for this order."

After a few more e-mails I send this:

---------------------------------------------------------------
I do not want a refund. All I want is to successfully
download one copy of the product I purchased from
Matrix Games on June 14, 2007.

There was a problem at the Matrix Games site when I
made my purchase and attempted to download the
product.

Please see the following two items on the Matrix Games
forum which describe the problem that I and other
people were having:

http://www.matrixgames.com/forums/tm.asp?m=1485012
http://www.matrixgames.com/forums/tm.asp?m=1484897

Also I was using the flashget download manager
(http://www.flashget.com/index_en.htm) to download the
file. I am not sure what flashget does when there is
a problem downloading a file but this could explain
the "almost 1000 times" number. If you have any more
information available other than an "attempted
download count" I am sure you will see that none of
the download attempts completed successfully or even
started for that matter.
---------------------------------------------------------------

and received this on Monday:

---------------------------------------------------------------
Thank you for contacting the Online Store.

The download is no longer available but our refunds team is looking
into doing a refund and reorder as soon as possible. You will be
emailed as soon as a resolution has been reached.
-----------------------------------------------------------------

I have no idea how long it will take Digital River to resolve this or what their final resolution will be.

Can anyone at Matrix Games help me resolve this?

Thank you for your assistance.
Bill Jackson