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ORDER STATUS - 7/9/2007 6:58:27 AM   
coltom

 

Posts: 13
Joined: 7/12/2003
From: fl,usa
Status: offline 		On 6/15/07 I placed an order for CEAW (digital and physical) and JTCS (digital and physical). I have received a confirmation w/order number. When I check order status it shows 'backordered'......in detailed list of products it shows both games as 'shippable'. HELP ! I am in the US of A. Is my shipment ready to go? Has anyone received their 'hard copy'? Is there anyone who can check this for me?

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coltom
Post #: 1
RE: ORDER STATUS - 7/9/2007 7:21:57 AM   
targul


Posts: 449
Joined: 8/25/2004
Status: offline 		I ordered same thing and nothing has arrived yet and from what I was told is on backorder without a proposed ship date.

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Jim

Cant we just get along.
Hell no I want to kill something!

1st Cav Div 66-69 5th Special Forces 70-73

(in reply to coltom)
Post #: 2
RE: ORDER STATUS - 7/9/2007 7:54:42 AM   
coltom

 

Posts: 13
Joined: 7/12/2003
From: fl,usa
Status: offline 		Thanks for your reply targul......maybe someone from Matrix could respond. It's been > 3 weeks.

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coltom

(in reply to targul)
Post #: 3
RE: ORDER STATUS - 7/9/2007 7:43:19 PM   
targul


Posts: 449
Joined: 8/25/2004
Status: offline 		I wrote to Matrix but only received the canned reply as above.

I too am anxiously awaiting what I have already paid for and has not even been shipped in 3 weeks.

Worst part is they didnt mention it was being backordered and allow me to cancel that part if the order. 

They say they didnt charge you until is was shipped but my credit card statement strongly disagrees with that also

_____________________________

Jim

Cant we just get along.
Hell no I want to kill something!

1st Cav Div 66-69 5th Special Forces 70-73

(in reply to coltom)
Post #: 4
RE: ORDER STATUS - 7/9/2007 8:37:43 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Matrix are pretty much all at Origins last week and part of this week - they should be back soon and dealing with your queries.

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Iain McNeil
Director
Matrix Games

(in reply to targul)
Post #: 5
RE: ORDER STATUS - 7/10/2007 4:52:42 AM   
coltom

 

Posts: 13
Joined: 7/12/2003
From: fl,usa
Status: offline 		targul.........and everyone awaiting physical shipment. I received notification from Digital River that my order had shipped as of PM 07/09/07. Hopefully it's true for your order(s) also. If someone got this moving.....thank you, otherwise thanks to the gameing gods.

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coltom

(in reply to IainMcNeil)
Post #: 6
RE: ORDER STATUS - 7/10/2007 5:36:06 AM   
targul


Posts: 449
Joined: 8/25/2004
Status: offline
quote:

ORIGINAL: coltom

targul.........and everyone awaiting physical shipment. I received notification from Digital River that my order had shipped as of PM 07/09/07. Hopefully it's true for your order(s) also. If someone got this moving.....thank you, otherwise thanks to the gameing gods.


yes mine was shipped today also.

Catch you in a game after the patch to see if the reading helps our play.

_____________________________

Jim

Cant we just get along.
Hell no I want to kill something!

1st Cav Div 66-69 5th Special Forces 70-73

(in reply to coltom)
Post #: 7
RE: ORDER STATUS - 7/10/2007 1:18:06 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Sorry for the late reply, as indicated by Iain most of the staff was busy at Origins. Copies should have started shipping as of the 5th.

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Marc von Martial
instagram stream

(in reply to targul)
Post #: 8
RE: ORDER STATUS - 7/10/2007 3:02:40 PM   
Phatguy

 

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
Status: offline 		hmmmm.......Mine was said to have shipped on the 3rd....hmmm

Just checked my bank statement ..Matrix took out on 07/05... but something very strange that I've never had any company do.. They split the payment into 2 seperate payments. One for 59.95 and the other for 6.80.. on the same day... not sure if I like that...

< Message edited by apathetic lurker -- 7/10/2007 3:08:23 PM >

(in reply to Marc von Martial)
Post #: 9
RE: ORDER STATUS - 7/11/2007 9:34:59 PM   
Phatguy

 

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
Status: offline 		Okay, I just got CEAW delivered today...Will say I was pleasantly surprised with the manual.

(in reply to Phatguy)
Post #: 10
RE: ORDER STATUS - 7/11/2007 9:50:07 PM   
HansBolter


Posts: 7704
Joined: 7/6/2006
From: United States
Status: offline
quote:

ORIGINAL: apathetic lurker

Okay, I just got CEAW delivered today...Will say I was pleasantly surprised with the manual.



With the possible exception of the error in section 18.0 Turn Summary.

The image under the description is the Casualty Report which shows up again in it's correct location 20.0 Statistics.

The Turn Summary image is missing in action.

(in reply to Phatguy)
Post #: 11
RE: ORDER STATUS - 7/12/2007 5:55:40 AM   
Phatguy

 

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
Status: offline
quote:

ORIGINAL: HansBolter


quote:

ORIGINAL: apathetic lurker

Okay, I just got CEAW delivered today...Will say I was pleasantly surprised with the manual.



With the possible exception of the error in section 18.0 Turn Summary.

The image under the description is the Casualty Report which shows up again in it's correct location 20.0 Statistics.

The Turn Summary image is missing in action.

Oh, hell! I didn't mean I read it and was impressed with the quality of the literary word. I was commenting on the quality of the printing! I was expecting a black and white manual printed on cardboard!

(in reply to HansBolter)
Post #: 12
RE: ORDER STATUS - 7/12/2007 1:06:34 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:


....commenting on the quality of the printing! I was expecting a black and white manual printed on cardboard!


Nope, all of our manuals are 4 color now

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Marc von Martial
instagram stream

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Post #: 13
RE: ORDER STATUS - 7/12/2007 2:35:42 PM   
Phatguy

 

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
Status: offline
quote:

ORIGINAL: Marc Schwanebeck


quote:


....commenting on the quality of the printing! I was expecting a black and white manual printed on cardboard!


Nope, all of our manuals are 4 color now


Well go back to ye olde days... I wanna bitch and you took a reason away!!!!

but seriously...s'nice

< Message edited by apathetic lurker -- 7/12/2007 2:36:48 PM >

(in reply to Marc von Martial)
Post #: 14
RE: ORDER STATUS - 7/12/2007 10:08:37 PM   
HansBolter


Posts: 7704
Joined: 7/6/2006
From: United States
Status: offline
quote:

ORIGINAL: apathetic lurker


quote:

ORIGINAL: HansBolter


quote:

ORIGINAL: apathetic lurker

Okay, I just got CEAW delivered today...Will say I was pleasantly surprised with the manual.



With the possible exception of the error in section 18.0 Turn Summary.

The image under the description is the Casualty Report which shows up again in it's correct location 20.0 Statistics.

The Turn Summary image is missing in action.

Oh, hell! I didn't mean I read it and was impressed with the quality of the literary word. I was commenting on the quality of the printing! I was expecting a black and white manual printed on cardboard!


Yea, but I'm a beta tester (technically with another wargame design company, but also one under Matrix's umbrella) so I'm supposed to look for and report errors!

(in reply to Phatguy)
Post #: 15
RE: ORDER STATUS - 7/14/2007 2:00:08 AM   
coltom

 

Posts: 13
Joined: 7/12/2003
From: fl,usa
Status: offline 		Just to finish the thought......received my shipment today 07/13/07. Hope everyone else who was waiting for delivery has received their shipment. Going out of town for about ten days, will look for a game 'targul' when I return.

_____________________________

coltom

(in reply to HansBolter)
Post #: 16
RE: ORDER STATUS - 7/14/2007 4:56:11 AM   
mustang96

 

Posts: 5
Joined: 6/24/2007
From: Vancouver-Canada
Status: offline 		Does it take longer to ship to Canada! Still haven't received mine yet? Great game though so no complaints, just wondering!

(in reply to coltom)
Post #: 17
RE: ORDER STATUS - 7/14/2007 9:46:15 AM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		Bump. Not received my hard copy and it's been a month. Not too fussed, just want to keep it in the limelight.... I had actually forgotten that I ordered the physical copy!

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Alba gu' brath

(in reply to mustang96)
Post #: 18
RE: ORDER STATUS - 7/14/2007 6:24:13 PM   
targul


Posts: 449
Joined: 8/25/2004
Status: offline 		Havent seen my hard copy yet either.  I am expecting to recieve it he day after the patch so that it will be obsolete.  But since I do  not have a clue what is in it do not know if it will be obsolete or not.

Bought it paid for it and according to my credit card receipt paid for it Jun 19 so that concept that they do not bill before they ship is up in smoke or my credit card company is psyic.

_____________________________

Jim

Cant we just get along.
Hell no I want to kill something!

1st Cav Div 66-69 5th Special Forces 70-73

(in reply to JudgeDredd)
Post #: 19
RE: ORDER STATUS - 7/14/2007 6:50:47 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: targul
Bought it paid for it and according to my credit card receipt paid for it Jun 19 so that concept that they do not bill before they ship is up in smoke or my credit card company is psyic.


I assume you did order the download + boxed version?

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Marc von Martial
instagram stream

(in reply to targul)
Post #: 20
RE: ORDER STATUS - 7/14/2007 6:51:21 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: JudgeDredd

Bump. Not received my hard copy and it's been a month. Not too fussed, just want to keep it in the limelight.... I had actually forgotten that I ordered the physical copy!


The EU/UK boxed versions usually ship a bit later then the US boxed copies.

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Marc von Martial
instagram stream

(in reply to JudgeDredd)
Post #: 21
RE: ORDER STATUS - 7/14/2007 10:37:41 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline
quote:

ORIGINAL: targul

Havent seen my hard copy yet either. I am expecting to recieve it he day after the patch so that it will be obsolete. But since I do not have a clue what is in it do not know if it will be obsolete or not.

Bought it paid for it and according to my credit card receipt paid for it Jun 19 so that concept that they do not bill before they ship is up in smoke or my credit card company is psyic.

Targul

I was going to say (Marc beat me to it) that being as you bought the boxed and DD version, then the fact that you downloaded the game means, I suppose, that it's "shipped".

That's how I see it anyway. I too have been billed, but I fully expected to be because I downloaded right away.

_____________________________

Alba gu' brath

(in reply to targul)
Post #: 22
RE: ORDER STATUS - 7/17/2007 4:56:05 AM   
targul


Posts: 449
Joined: 8/25/2004
Status: offline 		Order finally arrived and even before the patch so it was not obsolete yet.  Wahoo!! Something to read tomorrow.

_____________________________

Jim

Cant we just get along.
Hell no I want to kill something!

1st Cav Div 66-69 5th Special Forces 70-73

(in reply to JudgeDredd)
Post #: 23
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