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Digitalriver not responding

 
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Digitalriver not responding - 10/22/2007 6:59:52 PM   
redbear

 

Posts: 42
Joined: 6/20/2006
Status: offline
Hi i made a post on the matrix not answering Supoort email but i change my mind and made a new post.

My problem is that i try to buy form you TOAW III and COTA but it give me an error, 30024002-0, i have try my credit card and paypal options to not avail. I wrote it down to digitalriver support and i received a response asking me the number of error one week ago but up to now i haven't received any response yet. i wrote an email to Erik Rutins because i found a it in the post of Ramius. He has a similar problem, with it i hope there will be some response.


The purchase are for digital downloads the order numbers that the oline store give me are 1635059887 for COTA and 163488767 for TOAW III


Thanks in advance
Post #: 1
RE: Digitalriver not responding - 10/22/2007 8:50:36 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Redbear,

That doesn't ring a bell, but I'll check my spam filter. Go ahead and send it to me again please.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to redbear)
Post #: 2
RE: Digitalriver not responding - 10/22/2007 9:31:50 PM   
redbear

 

Posts: 42
Joined: 6/20/2006
Status: offline
ok the mail name is redbear415 from yahoo

(in reply to Erik Rutins)
Post #: 3
RE: Digitalriver not responding - 10/22/2007 9:34:45 PM   
redbear

 

Posts: 42
Joined: 6/20/2006
Status: offline
email resend

(in reply to redbear)
Post #: 4
RE: Digitalriver not responding - 10/24/2007 9:41:45 PM   
redbear

 

Posts: 42
Joined: 6/20/2006
Status: offline
 Erik had you received my mail? 

(in reply to redbear)
Post #: 5
RE: Digitalriver not responding - 10/28/2007 6:11:19 AM   
redbear

 

Posts: 42
Joined: 6/20/2006
Status: offline
i received responce from digital river they enable my order so i am down loading now i use another email adress and they received it

(in reply to redbear)
Post #: 6
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