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invalid cd key?????

 
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invalid cd key????? - 10/22/2007 12:49:48 PM   
orgit

 

Posts: 5
Joined: 10/22/2007
Status: offline 		I have tried to register my game but both serial number are invalid.
Can you explain me why?. I can't install even the patches because of the invalid cd key.
I have bought the game last week. To let the game functioning I had to insert one of the two serial number.
Can you help me?
Thank you.

Please answer to the following e-mail address:
orgit@iol.it

< Message edited by orgit -- 10/24/2007 11:30:41 AM >
Post #: 1
RE: invalid cd key????? - 10/22/2007 1:50:20 PM   
Arkady


Posts: 1262
Joined: 5/31/2002
From: 27th Penal Battalion
Status: offline 		You must type serial number including dashes...
And if you Copy&Paste number from confirmation mail or download screen check if empty space is not at the end (sometimes it copy number with additional space)


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(in reply to orgit)
Post #: 2
RE: invalid cd key????? - 10/22/2007 2:12:23 PM   
orgit

 

Posts: 5
Joined: 10/22/2007
Status: offline 		I have done it.I will check for empty space at the end. Inside the plastic box I have found two number key but I think they are useless.
Thank you

< Message edited by orgit -- 10/22/2007 2:23:00 PM >

(in reply to Arkady)
Post #: 3
RE: invalid cd key????? - 10/22/2007 5:14:12 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Which game is this for? Did you buy it directly from us or somewhere else? The serial number should be in the format XXXX-XXXX-XXXX-XXXX and you have to type all of that in for it to work.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to orgit)
Post #: 4
RE: invalid cd key????? - 10/23/2007 9:31:44 AM   
orgit

 

Posts: 5
Joined: 10/22/2007
Status: offline 		I have tried everything. The format is all right. The game is Tin soldiers J.Cesar.
I have bought the game in an italian supermarket (Carrefour).
Please, ca you explain me one thing?. I have found inside the plastic box 2 serial numbers.With one of them I have validated the game, but with the same number I can not validate the patches.
That is meaningless and ridicolous. First of all it is the first time that for installing a patch I need a serial number but I DO NOT want to discuss Matrix Game policies, what I would like to discuss is that the money I have spent do not need a serial number to be validated.
Can you please help me.
Thank you.

< Message edited by orgit -- 10/23/2007 9:33:08 AM >

(in reply to Erik Rutins)
Post #: 5
RE: invalid cd key????? - 10/23/2007 10:24:44 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Please check the game version number (usually somewhere n the corners on the main screen). It is possible that the game is already at the latest version since we produce new production runs of CDs always at the latest game version. Older patches obviously do not contain the new serial numbers used on these already updated game versions.

Another question. Is it possible that you did by a "Blackbean" european release version of the game? Check the box, does it have the "Blackbean" logo on it?
In this case the game is already full patched and the same as above applies to the older patch installers.

< Message edited by Marc Schwanebeck -- 10/23/2007 10:28:58 AM >

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(in reply to orgit)
Post #: 6
RE: invalid cd key????? - 10/23/2007 3:31:34 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: orgit
Please, ca you explain me one thing?. I have found inside the plastic box 2 serial numbers.With one of them I have validated the game, but with the same number I can not validate the patches.
That is meaningless and ridicolous. First of all it is the first time that for installing a patch I need a serial number but I DO NOT want to discuss Matrix Game policies, what I would like to discuss is that the money I have spent do not need a serial number to be validated.


Ok, that explains it - there's no need to get upset. It sounds like your game is a release that was made AFTER the update was sent out. In other words, you're already up to the latest version. We did the online release first and the update was meant for that, but later retail releases were done with an already up to date game.

When the patch was made, your release (and your serial number) didn't exist yet, so the patch wouldn't recognize them. However, as I said, the patch is unnecessary for your release.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to orgit)
Post #: 7
RE: invalid cd key????? - 10/24/2007 11:27:15 AM   
orgit

 

Posts: 5
Joined: 10/22/2007
Status: offline 		First of all, thank you very much indeed for your promptly help.
The version that I have is 1.1.1. The patch is vers.1.11 (?). Is it this the miserandestending? Probably there is the need of further information when you release a patch.
What company should try to understand is that most of the time customers (I'm glad is not your case) are left alone with products that have lots of bugs, installing problems ect. and not even the minimum requirement to be in a market that is over and over a worldwide market; and a company that answer to the need of their customers ( and you have gained more then one)are the only that can survive.
I have got one last question if you want to answer, still I can't register my product but I do not think it is important because I can download patches or whatsoever.
One suggestion if I can: why not to introduce a sort of editor or the possibility to set battle in your game?.
Thanks a lot.
orgit


< Message edited by orgit -- 10/24/2007 11:30:16 AM >

(in reply to Erik Rutins)
Post #: 8
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