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Unable to play - 12/5/2007 9:12:02 PM   
behoma

 

Posts: 21
Joined: 6/10/2007
From: Paris, France
Status: offline 		When i try to access to option menu or start game, i've only background picture. I've 2x7600GT SLI, last Nvidia driver and i play in 1600*1050

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RE: Unable to play - 12/5/2007 9:13:21 PM   
behoma

 

Posts: 21
Joined: 6/10/2007
From: Paris, France
Status: offline 		this is start game menu




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(in reply to behoma)
Post #: 2
RE: Unable to play - 12/5/2007 9:16:53 PM   
Spartan07

 

Posts: 335
Joined: 5/26/2002
From: UK
Status: offline 		Exactly the same foe me....

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Mike - Nego

(in reply to behoma)
Post #: 3
RE: Unable to play - 12/5/2007 9:18:34 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Mike,

Could you post a DxDiag as well please?

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CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Spartan07)
Post #: 4
RE: Unable to play - 12/5/2007 10:11:58 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Can you give me the O/Ss involved here?

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Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to Erik Rutins)
Post #: 5
RE: Unable to play - 12/5/2007 10:25:31 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Marshall,

XP Pro SP2 per the DxDiag in the first post at least.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Marshall Ellis)
Post #: 6
RE: Unable to play - 12/5/2007 10:33:58 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Hey guys:

This looks to be resolution related as well. Can you manually change your screen res to 1024 x 768 then run the game and tell me the results?



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Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to Erik Rutins)
Post #: 7
RE: Unable to play - 12/5/2007 10:40:48 PM   
behoma

 

Posts: 21
Joined: 6/10/2007
From: Paris, France
Status: offline 		same issue

this time i've post option screen




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(in reply to Marshall Ellis)
Post #: 8
RE: Unable to play - 12/5/2007 10:48:03 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Your resolution looks OK but there are no options???
Did the install go OK?
Can you tell me if there is a file in your DATA directory called wgs_default_settings and if so how big is it?

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Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to behoma)
Post #: 9
RE: Unable to play - 12/5/2007 10:50:03 PM   
Spartan07

 

Posts: 335
Joined: 5/26/2002
From: UK
Status: offline 		Guys,

I am at 1024*768 still the same error. This is exactly the same machine I used during Beta test. Only difference is the front end screens which have been added. I never got to test those...



Let me know if I can help...


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Mike - Nego

(in reply to Marshall Ellis)
Post #: 10
RE: Unable to play - 12/5/2007 10:52:26 PM   
Spartan07

 

Posts: 335
Joined: 5/26/2002
From: UK
Status: offline 		Its there ok. 1Kb

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Mike - Nego

(in reply to Spartan07)
Post #: 11
RE: Unable to play - 12/5/2007 10:55:07 PM   
behoma

 

Posts: 21
Joined: 6/10/2007
From: Paris, France
Status: offline
quote:

ORIGINAL: Marshall Ellis
Your resolution looks OK but there are no options???
Did the install go OK?


yes install has been run perfectly

quote:

ORIGINAL: Marshall Ellis
Can you tell me if there is a file in your DATA directory called wgs_default_settings and if so how big is it?


wgs_default_settings.dat is 1 ko large

(in reply to Marshall Ellis)
Post #: 12
RE: Unable to play - 12/5/2007 10:56:35 PM   
Spartan07

 

Posts: 335
Joined: 5/26/2002
From: UK
Status: offline 		Marshal/Erik,

The text is squashed into a small box about 3 pixels deep in the top left of the screen when you run new game. Cant see anything similar with the blank options screen though...

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Mike - Nego

(in reply to Spartan07)
Post #: 13
RE: Unable to play - 12/5/2007 11:04:38 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Mike:

Goto your player screen (Like you're starting a new game) and tell me what that text looks like?

_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to Spartan07)
Post #: 14
RE: Unable to play - 12/5/2007 11:11:08 PM   
behoma

 

Posts: 21
Joined: 6/10/2007
From: Paris, France
Status: offline 		this is capture screen of about screen




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(in reply to Marshall Ellis)
Post #: 15
RE: Unable to play - 12/5/2007 11:15:28 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		ritournelle:

Can you print out your Player screen (Like you're starting a new game)?



_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to behoma)
Post #: 16
RE: Unable to play - 12/5/2007 11:19:49 PM   
behoma

 

Posts: 21
Joined: 6/10/2007
From: Paris, France
Status: offline 		is this one you need?




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(in reply to Marshall Ellis)
Post #: 17
RE: Unable to play - 12/5/2007 11:44:20 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I think what Marshall wants to know is what happens when you click on New Game - what does that look like?

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to behoma)
Post #: 18
RE: Unable to play - 12/5/2007 11:45:49 PM   
behoma

 

Posts: 21
Joined: 6/10/2007
From: Paris, France
Status: offline 		ok
it's like my first screen posting (after clicking on new screen)

(in reply to Erik Rutins)
Post #: 19
RE: Unable to play - 12/5/2007 11:56:18 PM   
demonterico


Posts: 292
Joined: 10/16/2002
From: Seattle WA
Status: offline 		Now I've got mine downloaded and that seemed like it went alright, but my game wont run either.  In the player selection screen I click the Begin button and get this error message:  Not enough storage is available to process this command.  I checked, C: drive has 56 GB of free space.  Op sys:  Win XP

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(in reply to behoma)
Post #: 20
RE: Unable to play - 12/6/2007 12:14:03 AM   
Spartan07

 

Posts: 335
Joined: 5/26/2002
From: UK
Status: offline 		Marshal it exactly the same as ritournelle first screen post. Notice the small box in the tom left!!!!!

I am sure thats where all the text is????

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Mike - Nego

(in reply to Marshall Ellis)
Post #: 21
RE: Unable to play - 12/6/2007 12:19:01 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: demonterico
Now I've got mine downloaded and that seemed like it went alright, but my game wont run either.  In the player selection screen I click the Begin button and get this error message:  Not enough storage is available to process this command.  I checked, C: drive has 56 GB of free space.  Op sys:  Win XP


Could you please start a new thread on that and post a DxDiag file? It sounds like a separate issue. We'll work on resolving that as well.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to demonterico)
Post #: 22
RE: Unable to play - 12/6/2007 12:20:59 AM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Mike:

Can you humor me a second and start the game by dbl-clicking the EiANW.EXE file in the EiANW dir to start the game?



_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to Spartan07)
Post #: 23
RE: Unable to play - 12/6/2007 12:46:15 AM   
Spartan07

 

Posts: 335
Joined: 5/26/2002
From: UK
Status: offline 		Marshall,



Already tried that and still the same display. Also tried reinstalling into Program files instead of C:\. No Change.



Note if you look at the post of the original screen go top left to the small bar/window I have been referring to you can see a small grey mark looks like a dash. If I click on it it oens a window with a slide bar on RHS and Human printed top left.




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< Message edited by Nego -- 12/6/2007 12:52:36 AM >

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Mike - Nego

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Post #: 24
RE: Unable to play - 12/6/2007 1:38:35 AM   
Guenter


Posts: 26
Joined: 7/9/2005
From: Vienna, Austria
Status: offline 		Same problem here. Can't start a game.

(in reply to Spartan07)
Post #: 25
RE: Unable to play - 12/6/2007 1:45:44 AM   
Guenter


Posts: 26
Joined: 7/9/2005
From: Vienna, Austria
Status: offline 		Clicking the .exe file directly did not help.
Neither did setting resolution to 1024*786...


(in reply to Guenter)
Post #: 26
RE: Unable to play - 12/6/2007 1:54:20 AM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Guenter:

Do your screens look similar?

_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to Guenter)
Post #: 27
RE: Unable to play - 12/6/2007 1:55:28 AM   
donkuchi19


Posts: 1062
Joined: 3/14/2004
From: Cleveland, Ohio
Status: offline
quote:

ORIGINAL: ritournelle

When i try to access to option menu or start game, i've only background picture. I've 2x7600GT SLI, last Nvidia driver and i play in 1600*1050


Ritournelle,

I also run an Nvidia driver. My version is 9424 while you are still running 6375. You may want to try updating your NVidia driver and see if that helps. It runs fine for me. (Also running XP and have an AMD processor (but only a 4200 +) that is a dual core running at 2.5 ghz)

Don

(in reply to behoma)
Post #: 28
RE: Unable to play - 12/6/2007 1:56:25 AM   
Spartan07

 

Posts: 335
Joined: 5/26/2002
From: UK
Status: offline 		Guenter,

Also do you have a NVIDIA Video card? If so which?



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Mike - Nego

(in reply to Marshall Ellis)
Post #: 29
RE: Unable to play - 12/6/2007 2:16:41 AM   
Spartan07

 

Posts: 335
Joined: 5/26/2002
From: UK
Status: offline 		Looks like a NVIDIA driver issue. I uploaded latest version and its fine..

Suggest everyone trys the same and reports back. Thanks for the help guys....

_____________________________

Mike - Nego

(in reply to Spartan07)
Post #: 30
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