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Where is my box??? - 1/4/2008 3:37:33 PM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		I have been informed by DR that my box has been shipping on 21st December 2007, and two weeks later I am still waiting for my precious item. So what is going on as it could not reasonably take so long for a package being shipped from UK to France... Usually I get a 5-6 working days delay for the delivery.

I am aware that it was holidays time, but if the French Mail was doing their job during this period, I suppose that the Royal Mail did it also.

Any assistance on that matter would be greatly appreciated.
Thanks

_____________________________

"s'instruire pour vaincre"
Post #: 1
RE: Where is my box??? - 1/4/2008 7:54:50 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please e-mail us with your order number and we can find out what happened. Did you ship your package with a trackable shipment type or through regular mail?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Clipper1968)
Post #: 2
RE: Where is my box??? - 1/4/2008 9:41:06 PM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		Erik,

email sent to support@matrixgames.com .

I think I have picked up International Postal Service as I used to do in the past without any problem so far; should be regular mail.
Just understood that International Express Service is the trackable shipment option. Will go with this one next time...

_____________________________

"s'instruire pour vaincre"

(in reply to Erik Rutins)
Post #: 3
RE: Where is my box??? - 1/7/2008 5:07:56 PM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		Got a replay from Matrix support 24 hours after sending the email.
Just one word about the people in charge of the support; they should be informed that the package are shipped from the UK when the order has been placed through the Matrix Europe store as I was told all orders are shipped from the US.

I have checked the package that I receive today and it is the Royal Mail stamp that figures on it.

Unfortunately another issue is showing up...
I only get one CD in the box (1 of 2) with a 500 Mo installer. So where is the second CD (2 of 2) ???
Could anyone confirm me that there is actually 2 CD in the box?
IIRC when I have downloaded the game the installer was about 900 Mo size or even bigger.

Then I am obliged to request another assistance. Maybe one day could I order a Matrix game without any problem.
That's tiring me...

_____________________________

"s'instruire pour vaincre"

(in reply to Clipper1968)
Post #: 4
RE: Where is my box??? - 1/7/2008 5:31:03 PM   
vollpower

 

Posts: 4
Joined: 1/7/2008
Status: offline 		Hi
I have exactly the same problem.Game stops installing and asks for Disc 2.
I think it stops when installing map Desert 2

(in reply to Clipper1968)
Post #: 5
RE: Where is my box??? - 1/7/2008 7:35:56 PM   
Tejszd

 

Posts: 3437
Joined: 11/17/2007
Status: offline 		Definitely should be two CD's in the box....

(in reply to vollpower)
Post #: 6
RE: Where is my box??? - 1/7/2008 9:13:42 PM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		OK thanks.
Now should I expect to get the CD 2 sooner or later?

Those DR morons jump their gun again...

_____________________________

"s'instruire pour vaincre"

(in reply to Tejszd)
Post #: 7
RE: Where is my box??? - 1/7/2008 9:20:22 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		To make things more interesting, we just started receiving these reports of a missing second CD on some CCMT copies. Based on our initial investigation, apparently a new packer at the UK warehouse was somehow not informed that this title needed two CDs and was packing it with only one. We are shipping out replacement CDs to all affected customers at our cost.

Just e-mail support@matrixgames.com with the following subject:

"Missing 2nd CCMT CD"

- Include your order number
- Request that a replacement CD be shipped out to you ASAP

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Clipper1968)
Post #: 8
RE: Where is my box??? - 1/7/2008 10:01:48 PM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		Thanks Erik.

That's great, I will do that even if there is no rush as I have already downloaded and installed the game.
Was just looking forward to put my hands on the manual. So there will be no color manual anymore?
I am a little dissapointed because CC:CoI, BF and CAW manual were in color.

Ready to purchase Eagle Day to Bombing the Reich and WitP:AE now.

_____________________________

"s'instruire pour vaincre"

(in reply to Erik Rutins)
Post #: 9
RE: Where is my box??? - 1/15/2008 1:40:48 AM   
SnikkSnakk

 

Posts: 7
Joined: 1/7/2008
Status: offline 		I was just wondering what the estemated time of arrival is for the replacement CD. I sent an e-mail to matrix support on the 7th and haven't heard a word from you guys. I'm looking forward to play this game.

(in reply to Clipper1968)
Post #: 10
RE: Where is my box??? - 1/15/2008 5:36:20 AM   
Gmaxx

 

Posts: 2
Joined: 1/14/2008
Status: offline 		I have the same problem with CCMT arriving without disk 2. Have contacted Matrix twice using support@matrix.com over the last week but have yet to receive a reply. Have given details of my order and requested the second disk, but would be nice if support could email verification so I know it's on the way.

(in reply to SnikkSnakk)
Post #: 11
RE: Where is my box??? - 1/15/2008 4:16:40 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		As far as I know, all reported problems with a missing CD (and unreported ones, we investigated the scope of the issue internally as well - it seemed to affect about two dozen orders) were already handled. Replacement CDs should be on the way to you all.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Gmaxx)
Post #: 12
RE: Where is my box??? - 1/16/2008 12:08:40 AM   
Raven302


Posts: 39
Joined: 12/20/2007
From: Delaware, USA
Status: offline 		"Where is my box?" *Cough*... I know where mine is...

_____________________________


(in reply to Clipper1968)
Post #: 13
RE: Where is my box??? - 1/18/2008 7:28:34 PM   
SnikkSnakk

 

Posts: 7
Joined: 1/7/2008
Status: offline 		just got an e-mail stating that my replacement cd is on its way. Thanks for all the help.

(in reply to Raven302)
Post #: 14
RE: Where is my box??? - 1/26/2008 2:29:26 AM   
vollpower

 

Posts: 4
Joined: 1/7/2008
Status: offline 		4 emails and still no joy
So we have a Patch for the game,Brilliant.
I have a copy for about 1 month and still havent played the game because of the missing 2nd disc ,Wonderfull.
Does anyone know when i will receive the missing disc.
this is definatly 3p,s

(in reply to Clipper1968)
Post #: 15
RE: Where is my box??? - 1/26/2008 3:49:46 AM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		what name did you use on your emails....

what email address did you send to?


< Message edited by Andrew Williams -- 1/26/2008 3:51:46 AM >

(in reply to vollpower)
Post #: 16
RE: Where is my box??? - 2/2/2008 1:20:17 AM   
ekaranik

 

Posts: 13
Joined: 2/2/2008
Status: offline 		I still haven't received my 2nd CD. My order details are Order Number: 1636716529 , Order Date: 01-DEC-07. I have emailed Matrix at support@matrixgames.com twice, but still have not received any notice about when I will get the 2nd CD. Could someone at matrix please help me re this.

Emails sent are below.

Hello Matrix,

Can you tell me when I will receive my 2nd CD for Close Combat Modern Tactics.

My order number is 1636716529.

Thanks Ellis.

On Tuesday 15 January 2008 22:24:01 you wrote:
> Hello,
>
> I purchased Close Combat Modern Tactics and when it arrived it was missing
> the 2nd CD, hence I cannot install it.
>
> My order number is 1636716529.
>
> Searching your forums at your website I discovered that this game was sent
> out without the 2nd CD. See below post.
>
> >To make things more interesting, we just started receiving these reports
> > of a missing second CD on some CCMT copies. Based on our initial
> > investigation, apparently a new packer at the UK warehouse was somehow
> > not informed that this title needed two CDs and was packing it with only
> > one. We are shipping out replacement CDs to all affected customers at our
> > cost.
> >
> >Just e-mail support@matrixgames.com with the following subject:
> >
> >"Missing 2nd CCMT CD"
> >
> >- Include your order number
> >- Request that a replacement CD be shipped out to you ASAP
> >
> >Regards,
> >- Erik
> >_____________________________
> >Erik Rutins
> >Director of Product Development and Business Relations
>
> Hence could you please send me the missing CD ASAP.
>
> Thanks Ellis.



--
Ellis Karanikolaou, E-mail: ellis@tecnico.com.au
Tecnico Consulting Pty Ltd, PO Box 141, Kingsway, WA 6065
Tel: +61 0429302145, Fax: +61 8 93023012

(in reply to Andrew Williams)
Post #: 17
RE: Where is my box??? - 2/2/2008 2:44:48 AM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		Hello Ellis

I do know your email was received and that you are on the list to receive a 2nd CD.

I do not know if this has been sent yet though, but others have received theirs.

I have asked that notification be sent to all that are on the list.

Andrew
CCMT dev team
strategy3tactics

(in reply to ekaranik)
Post #: 18
RE: Where is my box??? - 2/2/2008 2:45:52 AM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		vo;;power

1 email from you has been found

I do know your email was received and that you are on the list to receive a 2nd CD.

I do not know if this has been sent yet though, but others have received theirs.

I have asked that notification be sent to all that are on the list.

Andrew
CCMT dev team
strategy3tactics

(in reply to Andrew Williams)
Post #: 19
RE: Where is my box??? - 2/2/2008 2:57:29 AM   
ekaranik

 

Posts: 13
Joined: 2/2/2008
Status: offline 		Thanks for the info Andrew.

(in reply to Andrew Williams)
Post #: 20
RE: Where is my box??? - 2/8/2008 3:39:14 PM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		Same question here.

Following the instructions I sent an email to matrix support requesting the missing 2nd CD one month ago, and have got no reply so far.
When could I expect to get this missing CD?
I have been obliged to uninstall CC:MT, so can not reinstall the game because of this missing CD. No joy.
Although I have downloaded the game, I didn't burn the installer on a DVD or keep it on my HD as I was supposed to receive the box.

Any information would be appreciated.

< Message edited by Pumba1968 -- 2/9/2008 1:53:15 PM >

_____________________________

"s'instruire pour vaincre"

(in reply to ekaranik)
Post #: 21
RE: Where is my box??? - 2/8/2008 9:14:38 PM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		My 2nd CD arrived yesterday.

Mine went missing the same time as everyone elses... err a bad batch of deliveries... so can't be far off for anyone else.

(in reply to Clipper1968)
Post #: 22
RE: Where is my box??? - 2/8/2008 11:41:23 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, they were all shipped out during the same week and they go out from either the US or the UK, so the further you are from those the longer it can take. With that said, they were supposed to have all arrived by the end of January. I've asked for another follow-up from DR on these. If you still do not have your replacement 2nd CD as of today, please e-mail me directly at erikr@matrixgames.com with your order info one more time.

We initially got a full list of affected orders (which included everyone who e-mailed us and a few who didn't) and all those had replacements shipped out.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Andrew Williams)
Post #: 23
RE: Where is my box??? - 2/9/2008 5:48:39 PM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		Email sent.

My order number is 1636605696.
Hope to get it soon, so I can finally enjoy CC:MT with every improvements included in the last patch.

_____________________________

"s'instruire pour vaincre"

(in reply to Erik Rutins)
Post #: 24
RE: Where is my box??? - 2/13/2008 7:26:17 PM   
MacShamana

 

Posts: 1
Joined: 2/12/2008
Status: offline 		I'm in the same situation of the others: no CD2 in the box, no answer from your Support Service.
I live in Italy and Postal Services are not exactly so good as in the other european areas, but...

Here are my data:

Claudio Sciamanna
Order Number: 1636902627
Order Date: 06-DEC-07

Close Combat: Cross of Iron 1 Physical Shipment Plus 27,99 EUR
Close Combat Modern Tactics 1 Physical Shipment Plus 27,99 EUR

Download service was too slow to be used and the available time for download too short... aargh!!!

(in reply to Clipper1968)
Post #: 25
RE: Where is my box??? - 2/13/2008 7:50:35 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We apologize for this - the warehouse sent out a replacement CD to every affected order a month or more ago - unfortunately they used the same shipment option you originally chose on your order, so for some folks that was regular mail (which can take a long time to some parts of the world and can get lost).

Everyone who has e-mailed me since my last post that yours still has not arrived, FYI we are sending out another replacement CD to you via a trackable shipping method. I hope that you will all receive your second replacement shipment within a week or less.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to MacShamana)
Post #: 26
RE: Where is my box??? - 2/21/2008 7:53:58 PM   
ekaranik

 

Posts: 13
Joined: 2/2/2008
Status: offline 		Received the 2nd CD today, thanks.

Regards Ellis.

(in reply to Clipper1968)
Post #: 27
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