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ekaranik -> RE: Where is my box??? (2/2/2008 1:20:17 AM)
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I still haven't received my 2nd CD. My order details are Order Number: 1636716529 , Order Date: 01-DEC-07. I have emailed Matrix at support@matrixgames.com twice, but still have not received any notice about when I will get the 2nd CD. Could someone at matrix please help me re this.
Emails sent are below.
Hello Matrix,
Can you tell me when I will receive my 2nd CD for Close Combat Modern Tactics.
My order number is 1636716529.
Thanks Ellis.
On Tuesday 15 January 2008 22:24:01 you wrote:
> Hello,
>
> I purchased Close Combat Modern Tactics and when it arrived it was missing
> the 2nd CD, hence I cannot install it.
>
> My order number is 1636716529.
>
> Searching your forums at your website I discovered that this game was sent
> out without the 2nd CD. See below post.
>
> >To make things more interesting, we just started receiving these reports
> > of a missing second CD on some CCMT copies. Based on our initial
> > investigation, apparently a new packer at the UK warehouse was somehow
> > not informed that this title needed two CDs and was packing it with only
> > one. We are shipping out replacement CDs to all affected customers at our
> > cost.
> >
> >Just e-mail support@matrixgames.com with the following subject:
> >
> >"Missing 2nd CCMT CD"
> >
> >- Include your order number
> >- Request that a replacement CD be shipped out to you ASAP
> >
> >Regards,
> >- Erik
> >_____________________________
> >Erik Rutins
> >Director of Product Development and Business Relations
>
> Hence could you please send me the missing CD ASAP.
>
> Thanks Ellis.
--
Ellis Karanikolaou, E-mail: ellis@tecnico.com.au
Tecnico Consulting Pty Ltd, PO Box 141, Kingsway, WA 6065
Tel: +61 0429302145, Fax: +61 8 93023012
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