Purchase by download

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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: Modern Tactics >> Purchase by download

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Purchase by download - 3/12/2008 5:04:55 AM

pjy0001

Posts: 3
Joined: 3/12/2008
Status: offline

I recently downloaded on of your product and ended up being billed twice. The second bill only just showed up on the next credit card statement.

When I placed the first order, the download stopped due to a netowrk failure at work. I tried to resume but the order number could not be found. Tried to contact support without any response. Eventually my email address produced a different order number and when I finally logged in, it said my credit card had not been charged as the order wan't completed. So I proceeded with the order and downloaded the product without any problems. I then find out I've been charged twice (at different amounts) for the one product!

I've sent at least 4 emails without ANY RESPONSE. So far Matrix customer service has a 100% failure rate. Considering I purchase many games over a year, I would have to reconsider any Matrix titles in the future so that I don't pay double for each title.

Your help is appreciated.

Paul Young

Post #: 1

RE: Purchase by download - 3/12/2008 6:54:26 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

I don't think anyone here can help you

try here

http://www.matrixgames.com/support/

(in reply to pjy0001)

Post #: 2

RE: Purchase by download - 3/12/2008 7:07:38 AM

pjy0001

Posts: 3
Joined: 3/12/2008
Status: offline

And that is the whole problem. I first tried to contact support (TWICE) at the location you listed, without any response. I then used the listed support email twice without response. What other option is there?

< Message edited by pjy0001 -- 3/12/2008 7:09:31 AM >

(in reply to Andrew Williams)

Post #: 3

RE: Purchase by download - 3/12/2008 8:11:46 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

Support email address

support@matrixgames.com

there are no emails form Paul Young at that address.

EDIT; found it Young, Paul

I'll see if I can chase someone up for you.

< Message edited by Andrew Williams -- 3/12/2008 8:13:59 AM >

(in reply to pjy0001)

Post #: 4

RE: Purchase by download - 3/12/2008 8:35:59 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

Being sorted... I'll leave it to those responible for such matters.

(in reply to Andrew Williams)

Post #: 5

RE: Purchase by download - 3/12/2008 9:45:58 AM

pjy0001

Posts: 3
Joined: 3/12/2008
Status: offline

Thanks for following this up.