Is the helpdesk working for others ?

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Is the helpdesk working for others ? - 3/19/2002 8:50:07 AM

Anthony_MatrixForum

Posts: 124
Joined: 5/23/2000
From: Melbourne, Vic, Australia
Status: offline

Hi all

I am trying to contact the helpdesk about the still (very, very late) undelivered copy of Lost Victories, but have had no luck - getting lots of errors from some server script by the looks

Is anyone else having problems ??
Thanks
Anthony

Post #: 1

- 3/21/2002 2:48:28 AM

Oxtane

Posts: 53
Joined: 3/16/2002
From: United States, Nebraska
Status: offline

I am suffering from the same problem. I ordered it (Lost Victories) over a month ago and have not seen it. My order tracking say it is still "processing" yet the site says it is a stock item! I have forwarded a request for customer support to help me check on it about 2 weeks ago and have not received any "support".

:mad:

(in reply to Anthony_MatrixForum)

Post #: 2

- 3/21/2002 6:09:28 AM

Paul Vebber

Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline

The helpdesk is still offline from the server move.

If you are trying to track down errant copies you ordered of the game email [email]danielh@matrixgames.com[/email]

(in reply to Anthony_MatrixForum)

Post #: 3

- 3/21/2002 8:07:31 AM

Oxtane

Posts: 53
Joined: 3/16/2002
From: United States, Nebraska
Status: offline

Thanks for your help Paul!:D

(in reply to Anthony_MatrixForum)

Post #: 4

Thanks - 3/21/2002 8:22:10 AM

Anthony_MatrixForum

Posts: 124
Joined: 5/23/2000
From: Melbourne, Vic, Australia
Status: offline

Thanks Paul

I have received several messages like this (below) from Daniel and still no game has arrived !

Is there any way to know when the order has been shipped ?
- The original tracking order was used for the first part of the delivery and is long since out-of-date

________________________
Hi Anthony
We will look into it and reship today if nessary. Sorry for the delay.
DanielHeath 11-Mar-2002 10:32:24

(in reply to Anthony_MatrixForum)

Post #: 5

- 3/21/2002 10:17:53 PM

Paul Vebber

Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline

We have added functions to the store to check the status of your order, unfortunately it is not retroactive.

Please email Daniel again, cc me, if you are still waiting for a game.

(in reply to Anthony_MatrixForum)

Post #: 6