Is the helpdesk working for others ? (Full Version)

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Anthony_MatrixForum -> Is the helpdesk working for others ? (3/19/2002 8:50:07 AM)

Hi all

I am trying to contact the helpdesk about the still (very, very late) undelivered copy of Lost Victories, but have had no luck - getting lots of errors from some server script by the looks

Is anyone else having problems ??
Thanks
Anthony



Oxtane -> (3/21/2002 2:48:28 AM)

I am suffering from the same problem. I ordered it (Lost Victories) over a month ago and have not seen it. My order tracking say it is still "processing" yet the site says it is a stock item! I have forwarded a request for customer support to help me check on it about 2 weeks ago and have not received any "support".

:mad:



Paul Vebber -> (3/21/2002 6:09:28 AM)

The helpdesk is still offline from the server move.

If you are trying to track down errant copies you ordered of the game email [email]danielh@matrixgames.com[/email]



Oxtane -> (3/21/2002 8:07:31 AM)

Thanks for your help Paul!:D



Anthony_MatrixForum -> Thanks (3/21/2002 8:22:10 AM)

Thanks Paul

I have received several messages like this (below) from Daniel and still no game has arrived !

Is there any way to know when the order has been shipped ?
- The original tracking order was used for the first part of the delivery and is long since out-of-date

________________________
Hi Anthony
We will look into it and reship today if nessary. Sorry for the delay.
DanielHeath 11-Mar-2002 10:32:24



Paul Vebber -> (3/21/2002 10:17:53 PM)

We have added functions to the store to check the status of your order, unfortunately it is not retroactive.

Please email Daniel again, cc me, if you are still waiting for a game.



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