I think I'm done

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I think I'm done - 4/21/2008 4:47:35 PM

themattcurtis

Posts: 287
Joined: 2/9/2005
Status: offline

I bought a ton of games from here. TOAW III, FPG, GOA, For Liberty, WPO, WITP.

My PC crashed, lost the word files that had my keys saved on them.

Then I tried to login into my account. And apparently I have NO registered games, even though I registered 'em all. Explain that to me

I don't have the energy to chase it down any further, and neither the $$ nor the drive, to rebuy all this stuff. Sucks, but what do you do? Some glitch with the membership area has decided I need to shelve all my games permanently.

Matt

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"You men cheer when the battle is successful. When it isn't, you threaten hari-kari. You're acting like hysterical women."

Vice Admiral Ryunosuke Kusaka

Post #: 1

RE: I think I'm done - 4/21/2008 5:09:29 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: themattcurtis
I bought a ton of games from here. TOAW III, FPG, GOA, For Liberty, WPO, WITP.
My PC crashed, lost the word files that had my keys saved on them.
Then I tried to login into my account. And apparently I have NO registered games, even though I registered 'em all. Explain that to me
I don't have the energy to chase it down any further, and neither the $$ nor the drive, to rebuy all this stuff. Sucks, but what do you do? Some glitch with the membership area has decided I need to shelve all my games permanently.

I'm sure you're frustrated right now, but do you always give up this easy?

My first question would be are you sure about what e-mail/account name you registered under? We've seen several instances where customers register some games under one e-mail, then others under another. If you send use your personal contact info we can look you up and see if we can find what your login is.

Second question, have you tried going to www.findmyorder.com where you can request any serial number for any purchase you've ever made?

Finally, I hope you did at least backup the installers, but if not you can request re-dowloads from www.findmyorder.com as well.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to themattcurtis)

Post #: 2

RE: I think I'm done - 4/21/2008 6:03:28 PM

Joram

Posts: 3198
Joined: 7/15/2005
Status: offline

If you ordered it online for download, you should have an email with the serial #? Between those emails and findmyorder, I restored all my games after my computer was stolen in January. I never registered a single game and was still able to re-download them! Course, after reading through other posts in this forum I'm not sure if that was working as designed, lol.

(in reply to Erik Rutins)

Post #: 3

RE: I think I'm done - 4/21/2008 6:10:26 PM

PunkReaper

Posts: 1085
Joined: 8/23/2006
From: England
Status: offline

Can't help you but you have my sympathies. A good reminder to all of us to back up the installer files.

(in reply to themattcurtis)

Post #: 4

RE: I think I'm done - 4/21/2008 8:33:52 PM

panzers

Posts: 635
Joined: 5/19/2006
From: Detroit Mi, USA
Status: offline

quote:

ORIGINAL: Punk Reaper

Can't help you but you have my sympathies. A good reminder to all of us to back up the installer files.

Tell me about it PR. I, myself learned the hard way for my WAWAWD is gone forever because I committed the crime of moving, so I will never be able to update that game again.

(in reply to PunkReaper)

Post #: 5

RE: I think I'm done - 4/21/2008 10:22:24 PM

themattcurtis

Posts: 287
Joined: 2/9/2005
Status: offline

GOT IT GOT IT

My problem was I bought just about everything through paypal -- not my card directly. But I just did a transaction history for the last year and got the order numbers, and from there the keys -- for about half my purchases so far. I'll get the rest later, but for now, at least, I know I can break GOA and TOAW III and the Campaign Series back out.

Big friggin relief :-)

_____________________________

"You men cheer when the battle is successful. When it isn't, you threaten hari-kari. You're acting like hysterical women."

Vice Admiral Ryunosuke Kusaka

(in reply to panzers)

Post #: 6

RE: I think I'm done - 4/21/2008 10:32:01 PM

Joram

Posts: 3198
Joined: 7/15/2005
Status: offline

Good to hear. For the rest of it, just wait a few years and it will be free anyway!

(in reply to themattcurtis)

Post #: 7

RE: I think I'm done - 4/21/2008 10:46:43 PM

PunkReaper

Posts: 1085
Joined: 8/23/2006
From: England
Status: offline

Well Done.....Your de man

(in reply to Joram)

Post #: 8

RE: I think I'm done - 4/21/2008 11:54:01 PM

cdbeck

Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline

I believe that everyone should know, that Erik is, by far, the most helpful game developer/producer/forum-troll on the planet. NEVER feel frustrated with a Matrix problem, always check with Erik first.

SoM

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"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to PunkReaper)

Post #: 9

RE: I think I'm done - 4/28/2008 5:29:43 PM

Agrippa

Posts: 121
Joined: 1/20/2006
Status: offline

Erik is the best!

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Salute,

Agrippa

(in reply to cdbeck)

Post #: 10

RE: I think I'm done - 4/29/2008 2:25:56 PM

Grell

Posts: 1064
Joined: 4/1/2004
From: Canada
Status: offline

Yes he is the best. He is always there answering questions, figuring out problems and so on.

Regards,

Greg

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(in reply to Agrippa)

Post #: 11

RE: I think I'm done - 4/30/2008 2:20:21 AM

Fred98

Posts: 4430
Joined: 1/5/2001
From: Wollondilly, Sydney
Status: offline

I use Hotmail. All important emails are stored in folders.

All paid for by the shareholders of Microsoft

(in reply to Grell)

Post #: 12

RE: I think I'm done - 4/30/2008 7:39:38 AM

Cmdrcain

Posts: 1161
Joined: 8/21/2000
From: Rebuilding FLA, Busy Repairing!
Status: offline

Besides a backup of the installer (as in first version) files onto a cdrom or dvdrom... in fact
make multiple copys... and verify they work..

You really should buy a few pocket memo books , kind can put in shirt pocket and write in there all game serial numbers
and for what games... keep a copy in your pc desk, keep another copy elsewhere thats safe..

Email can go poof if lose your HD..

Shoould also do it for any forum login/passwords...

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