Ordering problem

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Gary Grigsby's War Between the States >> Tech Support >> Ordering problem

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Ordering problem - 6/18/2008 7:06:35 PM

alfredtc

Posts: 27
Joined: 6/6/2001
From: HK
Status: offline

I order the game this morning everything seems OK and received the payment receipt from PayPal.
After waiting for a day but still don't receive the download instruction. (normally it take 1-2 hrs)
I also go to http://www.digitalriver.com/cs/ but it fail to find my order. I already report this case to
erikr@matrixgames.com but get no reply. Can anyone help?

Post #: 1

RE: Ordering problem - 6/18/2008 8:30:15 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Alfred, I forwarded your query to our DR representative to see if he could figure out what was going on. If you also e-mail me with more of your personal contact info, I can try to look up the order details myself.

_____________________________

Erik Rutins
CEO, Matrix Games LLC