Problem With Downloading Updates

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Problem With Downloading Updates - 6/17/2008 8:50:23 PM

rschilla

Posts: 19
Joined: 1/2/2008
Status: offline

In the last five minutes I've tried to download the upgrades for John Tiller's Campaign Series and Napoleon In Italy. In both cases, the connection simply times out. Is there something else I should be doing or is it "one of those things?"

(I can see a heavy traffic load for Campaign Series as it is a new upgrade and a huge file...but NII is small and several months old.)

Post #: 1

RE: Problem With Downloading Updates - 6/17/2008 9:19:21 PM

Greg Wilcox

Posts: 361
Joined: 4/14/2006
Status: offline

I just tried both downloads and they seem to be working OK could have been a temporary glitch try it again and let me know if it is still giving you problems.

-Greg

_____________________________

Greg Wilcox
Production Assistant

(in reply to rschilla)

Post #: 2

RE: Problem With Downloading Updates - 6/17/2008 9:44:52 PM

rschilla

Posts: 19
Joined: 1/2/2008
Status: offline

Now it is actually working worse. I'm not even getting to the "open" or "save" window. It just starts to open and then closes.

I'm going to try a re-start....the Bill Gates solution to every problem!

Stand by!

(in reply to Greg Wilcox)

Post #: 3

RE: Problem With Downloading Updates - 6/17/2008 10:04:43 PM

rschilla

Posts: 19
Joined: 1/2/2008
Status: offline

That didn't help. Campaign Series does nothing..... NII takes me to a sign in for an FTP server and refuses to accept my password.

Just to make sure it isn't me, I went to another site and started a download which worked just fine.

Any ideas would be appreciated.

(in reply to rschilla)

Post #: 4

RE: Problem With Downloading Updates - 6/17/2008 11:20:10 PM

Greg Wilcox

Posts: 361
Joined: 4/14/2006
Status: offline

Well lets see if we can track down what is happening. Are you trying to access the downloads from the members side or from the game page?

-Greg

_____________________________

Greg Wilcox
Production Assistant

(in reply to rschilla)

Post #: 5

RE: Problem With Downloading Updates - 6/17/2008 11:22:37 PM

rschilla

Posts: 19
Joined: 1/2/2008
Status: offline

The members' area. As far as I can see the John Tiller upgrade is only listed there.

I've tried both ways for NII and neither worked.

(in reply to Greg Wilcox)

Post #: 6

RE: Problem With Downloading Updates - 6/17/2008 11:39:39 PM

Greg Wilcox

Posts: 361
Joined: 4/14/2006
Status: offline

OK that helps, do you have anything that might block downloading from a site? IE has that at times annoying little yellow bar that says in a nutshell "XXXX site is trying to download XXXX onto your comuputer" or your firewall perhaps.

Just trying to rule things out.

-Greg

_____________________________

Greg Wilcox
Production Assistant

(in reply to rschilla)

Post #: 7

RE: Problem With Downloading Updates - 6/17/2008 11:43:03 PM

rschilla

Posts: 19
Joined: 1/2/2008
Status: offline

I actually use ACE Explorer.... I don't think that it is much different but you've given me an idea. I will try IE and see what happens.

BRB.

(in reply to Greg Wilcox)

Post #: 8

RE: Problem With Downloading Updates - 6/17/2008 11:48:45 PM

rschilla

Posts: 19
Joined: 1/2/2008
Status: offline

Nope. Even with IE it simply brings me to an FTP server sign-in box and then doesn't like the sign-in data.

(in reply to rschilla)

Post #: 9

RE: Problem With Downloading Updates - 6/18/2008 12:02:21 AM

rschilla

Posts: 19
Joined: 1/2/2008
Status: offline

I just went over to Gamers.net and dowloaded a Rising Sun scenario with no problem. Something is blocking me from getting to your upgrade files.

(in reply to rschilla)

Post #: 10

RE: Problem With Downloading Updates - 6/18/2008 10:52:59 PM

rschilla

Posts: 19
Joined: 1/2/2008
Status: offline

Still times out without making a connection.

(in reply to rschilla)

Post #: 11

RE: Problem With Downloading Updates - 6/24/2008 9:54:51 PM

rschilla

Posts: 19
Joined: 1/2/2008
Status: offline

Okay. You can add this solution to the Tech Support Data Base.

After multi-experimenting I re-booted my router and the file downloaded.

Sheeesh! I hate computers.

(in reply to rschilla)

Post #: 12