Crash To Desktop

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All Forums >> [Current Games From Matrix.] >> [World War II] >> WW2: Road to Victory >> Tech Support >> Crash To Desktop

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Crash To Desktop - 7/25/2008 12:21:13 AM

IanF1966

Posts: 37
Joined: 5/3/2007
Status: offline

Sending zipped save game.

Playing as Germany.

To reproduce:

Purchase 2 Submarines.

Click Next Turn.

Guys - I was loving the game up to this point.

Link To Saved Game:
http://files.filefront.com/My+Saved+Gamezip/;11205200;/fileinfo.html

< Message edited by I.C. -- 7/25/2008 12:25:27 AM >

Post #: 1

RE: Crash To Desktop - 7/25/2008 12:27:30 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Thanks, I'll try to duplicate and grab the files. I'll make sure the developer sees this as soon as he wakes up. Sorry this messed up your game, please see if you can work around it until we post a fix.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to IanF1966)

Post #: 2

RE: Crash To Desktop - 7/25/2008 12:38:31 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Well, the good news and bad news is that I was able to duplicate. We'll get this fixed ASAP, not sure how we missed it.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 3

RE: Crash To Desktop - 7/25/2008 2:09:50 AM

IanF1966

Posts: 37
Joined: 5/3/2007
Status: offline

Thanks Eric.
I have worked past this:
Basically I didn't deploy subs as soon as I got them and it crashes.
Deploy on same turn and no crash.

Hope this helps.

(in reply to Erik Rutins)

Post #: 4

RE: Crash To Desktop - 7/25/2008 7:36:44 AM

doomtrader

Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline

Hi, I'm already woke up.

Thanks for the report.
I'm downloading the file.

_____________________________

(in reply to IanF1966)

Post #: 5

RE: Crash To Desktop - 7/25/2008 8:37:31 AM

comrade

Posts: 167
Joined: 6/7/2006
Status: offline

Yup. That was a bug. It's been fixed already and you won't see this happen after first patch. For now, just deploy all naval units in the same turn you purchase them.

(in reply to doomtrader)

Post #: 6

RE: Crash To Desktop - 7/25/2008 8:48:34 AM

doomtrader

Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline

Please, don't delete link to the file.
We will use it in our Mantis

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Post #: 7

RE: Crash To Desktop - 7/25/2008 10:19:47 AM

IanF1966

Posts: 37
Joined: 5/3/2007
Status: offline

Glad to help you guys. Really enjoying the game.
By the way, when is Bitter Glory out?

(in reply to doomtrader)

Post #: 8

RE: Crash To Desktop - 7/25/2008 10:38:05 AM

doomtrader

Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline

Thank you for information and for undesrtanding.

We are doing our best to hunt and remove all the bugs, and there is no doubt that with the help of community it will be far more easier.

Bitter Glory will be ready when it's done. Check the site from time to time and you will find answer there.

_____________________________

(in reply to IanF1966)

Post #: 9

RE: Crash To Desktop - 7/25/2008 5:17:48 PM

pasternakski

Posts: 6565
Joined: 6/29/2002
Status: offline

quote:

ORIGINAL: doomtrader
Bitter Glory will be ready when it's done. Check the site from time to time and you will find answer there.

I see you have learned to talk Matrixspeak. I am really enjoying your first release and look forward to more. Congratulations on what impresses me so far as being an extremely good game.

_____________________________

Put my faith in the people
And the people let me down.
So, I turned the other way,
And I carry on anyhow.

(in reply to doomtrader)

Post #: 10

RE: Crash To Desktop - 7/25/2008 6:00:29 PM

doomtrader

Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline

I learned it before we started to cooperate with Matrix.

Looks like great minds think together ;)

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Post #: 11

RE: Crash To Desktop - 7/27/2008 11:29:28 PM

Lucky1

Posts: 383
Joined: 10/30/2006
Status: offline

Any ETA on a (i.e., the firs) patch? With the naval crash bug, the game is effectively unplayable?

(in reply to doomtrader)

Post #: 12

RE: Crash To Desktop - 7/30/2008 3:51:30 PM

Samichlaus

Posts: 22
Joined: 3/28/2007
Status: offline

quote:

ORIGINAL: Lucky1

Any ETA on a (i.e., the firs) patch? With the naval crash bug, the game is effectively unplayable?

I completely agree with Lucky1!!

Is there a workaround for the naval crash bug? Haven't been able to test/play the game due to this bug. Did you guys find the bug already? First patch?

(in reply to Lucky1)

Post #: 13

RE: Crash To Desktop - 7/30/2008 4:34:29 PM

comrade

Posts: 167
Joined: 6/7/2006
Status: offline

Again, sorry for that - we're working on it, doing our best. It's very difficult to find the reason, what we know so far is that it occurs on Vista, but there has to be more to it, because on some vista PCs the game runs without any problems.

Lucky1, Samichlaus, thanks for sending Output.txt log file, could you please send me the DxDiag file too?

First 1.20 public beta will be released in about two weeks. We'll do our best to fix this issue in the very first patch.

< Message edited by comrade -- 7/30/2008 4:37:54 PM >

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Post #: 14

RE: Crash To Desktop - 7/30/2008 5:02:05 PM

krrpt

Posts: 17
Joined: 5/25/2005
Status: offline

I just wanted to chime in here and note that I am getting crashes to the desktop too, though it's not related to naval units. Merely moving land units after, say, making a multi-unit attack does the trick. I haven't been able to make it through more than a dozen turns before something triggers this.

(in reply to IanF1966)

Post #: 15

RE: Crash To Desktop - 7/30/2008 5:07:05 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

krrpt,

Could you please post a DxDiag file for us as well? Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to krrpt)

Post #: 16

RE: Crash To Desktop - 7/30/2008 10:34:46 PM

Lucky1