No Serial Key Provided

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All Forums >> [Current Games From Matrix.] >> [Medieval] >> Great Invasions >> Tech Support >> No Serial Key Provided

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No Serial Key Provided - 8/5/2008 12:28:10 AM

AlanG59

Posts: 12
Joined: 7/25/2008
Status: offline

I just purchased the game and after a dozen similar on-line purchases, I know where to look for the serial number. When it says "None", I assume none is required.

So why does the game installation ask for a Serial Key???
Where do I find that???????
The game can't be played without it.

Post #: 1

RE: No Serial Key Provided - 8/5/2008 1:41:02 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

You certainly should have received a serial number with your purchase. Can you e-mail me with your order information please? Send the e-mail to erikr@matrixgames.com and I'll investigate.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to AlanG59)

Post #: 2

RE: No Serial Key Provided - 8/5/2008 3:06:29 AM

Twilight2k3

Posts: 20
Joined: 6/15/2006
Status: offline

I didn't receive my serial either. The initial download screen that loads after the purchase is made said "Serial: None Required" or something to that effect. I've sent my order info to the address listed in your previous post.

(in reply to Erik Rutins)

Post #: 3

RE: No Serial Key Provided - 8/5/2008 4:02:37 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Sorry for the problem - I looked and can see that no serial number was assigned, but unfortunately I'm not able to find and fix whatever caused that. I'm not sure if it's just affecting a few orders or one particular order type, etc.

I've e-mailed the order info to the people who can investigate this in more detail and fix whatever caused that glitch, but they won't be available until tomorrow morning, so it will probably be 10-12 hours before we get you a replacement serial number and get this all sorted out. Very sorry for the inconvenience.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Twilight2k3)

Post #: 4

RE: No Serial Key Provided - 8/6/2008 12:43:42 AM

Twilight2k3

Posts: 20
Joined: 6/15/2006
Status: offline

Still no word?

(in reply to Erik Rutins)

Post #: 5

RE: No Serial Key Provided - 8/6/2008 1:21:56 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Pilgrim,

I'm sorry, I was told the store had already e-mailed you with your serial number this morning. I'll send it to you myself now.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Twilight2k3)

Post #: 6

RE: No Serial Key Provided - 8/6/2008 1:27:36 AM

Twilight2k3

Posts: 20
Joined: 6/15/2006
Status: offline

Just got your email...Thanks!

(in reply to Erik Rutins)

Post #: 7

RE: No Serial Key Provided - 8/6/2008 2:44:12 AM

AlanG59

Posts: 12
Joined: 7/25/2008
Status: offline

Thanks for your help Erik.
The game works great!

Cheers!!!

(in reply to Twilight2k3)

Post #: 8

RE: No Serial Key Provided - 8/7/2008 8:35:51 PM

Posts: 14
Joined: 7/22/2004
Status: offline

I'm having the same problem. There was no serial key number with my confirmation email. I emailed the help link and they advised they would forward my issues to IT. Any help would be great. Thanks KO

(in reply to AlanG59)

Post #: 9

RE: No Serial Key Provided - 8/7/2008 9:31:43 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

KO,

I thought this glitch had been solved - can you e-mail me at erikr@matrixgames.com with your order info please?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to KO)

Post #: 10

RE: No Serial Key Provided - 8/7/2008 11:00:30 PM