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cookies - 8/7/2008 12:57:51 AM

Gem35

Posts: 3420
Joined: 9/12/2004
From: Dallas, Texas
Status: offline

Folks, i am trying to re-download a game I purchased have hit a stone wall.
I get this message when i enter my order number and password.

Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.

I have enabled, disabled, deleted cookies and still no luck.
Anyone have a solution?

_____________________________

It doesn't make any sense, Admiral. Were we better than the Japanese or just luckier?

Banner By Feurer Krieg

Post #: 1

RE: cookies - 8/7/2008 7:07:12 AM

sterckxe

Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline

quote:

ORIGINAL: Gem35
Anyone have a solution?

Send a mail to support@matrixgames.com

Greetz,

Eddy Sterckx

(in reply to Gem35)

Post #: 2

RE: cookies - 8/7/2008 8:41:41 PM

Posts: 14
Joined: 7/22/2004
Status: offline

Same message for me. Reply I got was problem sent to IT.

quote:

ORIGINAL: Gem35

Folks, i am trying to re-download a game I purchased have hit a stone wall.
I get this message when i enter my order number and password.

Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.

I have enabled, disabled, deleted cookies and still no luck.
Anyone have a solution?

(in reply to Gem35)

Post #: 3

RE: cookies - 8/8/2008 12:58:03 AM

Gem35

Posts: 3420
Joined: 9/12/2004
From: Dallas, Texas
Status: offline

I emailed customer support again, $1 says i get the run-around yet again.

_____________________________

It doesn't make any sense, Admiral. Were we better than the Japanese or just luckier?

Banner By Feurer Krieg

(in reply to KO)

Post #: 4

RE: cookies - 8/8/2008 12:39:34 PM

sterckxe

Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline

quote:

ORIGINAL: Gem35
I emailed customer support again, $1 says i get the run-around yet again.

You did send that mail to support@matrixgames.com - right ?

If that doesn't help send a PM to Erik Rutins

This is not an official support forum as is noted on top of this forum

http://www.matrixgames.com/forums/m.asp?m=713041

Greetz,

Eddy Sterckx

< Message edited by sterckxe -- 8/8/2008 12:43:08 PM >

(in reply to Gem35)

Post #: 5

RE: cookies - 8/8/2008 2:51:00 PM

L�tzow

Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline

Already tried to access your game via the order status page ?

I did run into same problem some time ago and that solved it for me.

(in reply to sterckxe)

Post #: 6

RE: cookies - 8/8/2008 3:14:22 PM

Posts: 14
Joined: 7/22/2004
Status: offline

Yep. No key number there as well. Still waiting to hear back from the Matrix staff. I have ordered many times before and never had any problems, so one glitch is not so bad

(in reply to L�tzow)

Post #: 7

RE: cookies - 8/8/2008 5:32:36 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

KO,

I replied to you with your serial number, the issue in your case was a store glitch.

Gem35,

Can you please e-mail me directly at erikr@matrixgames.com? Send me your personal information and I'll try to look you up in the store database.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to KO)

Post #: 8

RE: cookies - 8/8/2008 9:26:47 PM

Appren

Posts: 179
Joined: 6/5/2008
Status: offline

quote:

ORIGINAL: L�tzow

Already tried to access your game via the order status page ?

I did run into same problem some time ago and that solved it for me.

I got the same error message when using the link from STORE FAQS, but when going through order status, all was fine.

(in reply to L�tzow)

Post #: 9

RE: cookies - 8/9/2008 12:54:15 AM

Gem35

Posts: 3420
Joined: 9/12/2004
From: Dallas, Texas
Status: offline

quote:

ORIGINAL: sterckxe

quote:

ORIGINAL: Gem35
I emailed customer support again, $1 says i get the run-around yet again.

You did send that mail to support@matrixgames.com - right ?

If that doesn't help send a PM to Erik Rutins

This is not an official support forum as is noted on top of this forum

http://www.matrixgames.com/forums/m.asp?m=713041

Greetz,

Eddy Sterckx

Thanks for your concern sterckxe,

Yes I emailed matrix support and I understand this is not an official support forum, just trying to send a good "salvo" if you will and get as much exposure as I can.
I see it worked as Erik has responded.
Thank you very much Erik.