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Help Tickets - 10/21/2008 7:10:12 PM   
Tactics


Posts: 347
Joined: 10/28/2002
From: USA
Status: offline 		Just wondering what the expected turn-around time is for submitted help tickets. My issue number is 1460. It's only been about 24hours, but I don't to get lost in the system and not sure how responsive Matrix is, since this is my first submitted ticket.

Thanks.


PS- I tried the digital river find my order. It has several of my online purchases, but not Witp, and that is my main issue.

< Message edited by Tactics -- 10/21/2008 7:16:08 PM >
Post #: 1
RE: Help Tickets - 10/21/2008 8:16:37 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		24-48 hours is our normal turn-around time, though it can be up to 72 hours if over the weekend.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Tactics)
Post #: 2
RE: Help Tickets - 10/23/2008 7:04:25 PM   
Tactics


Posts: 347
Joined: 10/28/2002
From: USA
Status: offline 		Fixed - Thank you!

(in reply to Erik Rutins)
Post #: 3
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