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Is it just me?

 
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Is it just me? - 11/1/2008 4:33:07 PM   
CaptainBlood

 

Posts: 5
Joined: 1/7/2003
From: Washington, DC
Status: offline 		Just ordered CC:WAR for digital download - The order processed, but can't download - get a service unavailable error from digital river - Are they having some issues? or is it just me?
Post #: 1
RE: Is it just me? - 11/1/2008 4:55:06 PM   
Titanwarrior89


Posts: 3283
Joined: 8/28/2003
From: arkansas
Status: offline 		I had no problem, but I didn't DL today (1 Nov).

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to CaptainBlood)
Post #: 2
RE: Is it just me? - 11/1/2008 5:01:04 PM   
CaptRio

 

Posts: 77
Joined: 10/26/2006
Status: offline 		Im having the same issue.....

Been trying to buy the for 2 days and all i get are those error messages

(in reply to Titanwarrior89)
Post #: 3
RE: Is it just me? - 11/1/2008 6:24:28 PM   
DukeOfLight

 

Posts: 31
Joined: 11/1/2008
Status: offline 		i have the same problem for 3 days.....i get that stupid error message....033453 bla bla bla...

(in reply to CaptainBlood)
Post #: 4
RE: Is it just me? - 11/1/2008 6:40:44 PM   
CaptRio

 

Posts: 77
Joined: 10/26/2006
Status: offline 		Ok, I got it!

(in reply to DukeOfLight)
Post #: 5
RE: Is it just me? - 11/1/2008 9:52:21 PM   
CSO_Talorgan


Posts: 768
Joined: 3/10/2007
Status: offline 		Same problem here, I'm afraid.

(in reply to CaptRio)
Post #: 6
RE: Is it just me? - 11/1/2008 11:49:41 PM   
CaptRio

 

Posts: 77
Joined: 10/26/2006
Status: offline 		So...I could download the game....But I need my serial number.......Still havent received any emails about my purchase so far...I when I try to check my order status on the site I receive a "Temporarily unavailable" error message from Digital River...

This is very frustrating!

(in reply to CSO_Talorgan)
Post #: 7
RE: Is it just me? - 11/2/2008 12:11:41 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thanks for the reports folks, we're looking into this with Digital River. Have you all tried going to www.findmyorder.com to see if you can download there?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to CaptRio)
Post #: 8
RE: Is it just me? - 11/2/2008 12:16:36 AM   
CaptRio

 

Posts: 77
Joined: 10/26/2006
Status: offline
quote:

ORIGINAL: Erik Rutins

Thanks for the reports folks, we're looking into this with Digital River. Have you all tried going to www.findmyorder.com to see if you can download there?



Just tried it....

Received a "The order number was not found." message.....Pretty weird actually.

(in reply to Erik Rutins)
Post #: 9
RE: Is it just me? - 11/2/2008 12:55:14 AM   
Mac59

 

Posts: 2
Joined: 4/21/2008
Status: offline 		It's not just you, I've been getting the same thing for the last 7 hours. This was an impulse buy, because it's my day off, I was looking for something to play today. Next time, I'm gonna curb that impulse!

(in reply to CaptRio)
Post #: 10
RE: Is it just me? - 11/2/2008 2:53:29 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Sorry to hear this, this is not how the store normally works and while this appears to be affecting some orders, others are having no problems. We're working to get to the bottom of this issue ASAP.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Mac59)
Post #: 11
RE: Is it just me? - 11/2/2008 5:33:22 AM   
KG_Cooper

 

Posts: 5
Joined: 11/1/2008
Status: offline 		On a positive note I had no problems...

(in reply to Erik Rutins)
Post #: 12
RE: Is it just me? - 11/2/2008 6:14:06 PM   
CSO_Talorgan


Posts: 768
Joined: 3/10/2007
Status: offline 		I've managed to fix most of my problems.

Downloaded the game this morning while North America slept. Not sure if that mattered. The download speed was 395 - 410 kb/sec. (The very next thing I did was grab a copy of the new Ubuntu 8.10 .iso from an Icelandic server and its download speed was more like 340 kb/sec.)

Then, I too had difficulty with my serial number. Like CaptRio, I still haven't had any confirmatory e-mails, but I found mine by going through the order status section at the bottom of the order page.

Then I installed the game, or so I thought, but when I tried to play it it generated an "Error code:200" and told me to contact support. I should state that I had tried to install in "Program Files". I do wish that that was the default installation target!

Anyway I uninstalled using EasyCleaner; reinstalled, allowing the game to go where it wanted; and it is now working fine.

I suppose the more info you have the easier it is to fix problems (?)

(in reply to KG_Cooper)
Post #: 13
RE: Is it just me? - 11/2/2008 6:59:50 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We found the problem. Digital River was doing some maintenance starting yesterday morning. Apparently something went wrong with the maintenance and it messed up the serial number and order lookup systems. We're now working with them to make sure everyone with an affected order gets a new e-mail with serial number and download info.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to CSO_Talorgan)
Post #: 14
RE: Is it just me? - 11/2/2008 7:00:57 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If anyone here who had a problem with no serial number or no download link over the weekend doesn't hear from store support today with a serial number and a working download link, please e-mail me at erikr@matrixgames.com and I'll make sure your order gets fixed.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 15
RE: Is it just me? - 11/2/2008 11:41:39 PM   
CaptRio

 

Posts: 77
Joined: 10/26/2006
Status: offline 		Problem solved here.

Thanks for your support and lets game on!!!

(in reply to Erik Rutins)
Post #: 16
RE: Is it just me? - 11/4/2008 5:51:59 PM   
CSO_Talorgan


Posts: 768
Joined: 3/10/2007
Status: offline 		Can the game be installed in ...\Program Files ?

(in reply to Erik Rutins)
Post #: 17
RE: Is it just me? - 11/4/2008 6:30:19 PM   
Tejszd

 

Posts: 3437
Joined: 11/17/2007
Status: offline 		That is where I have mine installed....

(in reply to CSO_Talorgan)
Post #: 18
RE: Is it just me? - 11/4/2008 8:19:02 PM   
CSO_Talorgan


Posts: 768
Joined: 3/10/2007
Status: offline 		Right

I'll change mine

Cheers!

(in reply to Tejszd)
Post #: 19
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