problem solved, thanks to erik

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problem solved, thanks to erik

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All Forums >> [New Releases from Matrix Games] >> Empires in Arms the Napoleonic Wars of 1805 - 1815 >> problem solved, thanks to erik

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problem solved, thanks to erik - 11/8/2008 10:50:53 PM

StCyr

Posts: 148
Joined: 7/2/2003
Status: offline

I edited this because it seems that everything turns out be be a lack of communication - and my fault not to own a credit card myself and not to check the credit card that was used for ordering and refund also. Shame on me, my bad. And thanks to Erik and the matrix support (my mistake too just to wait for a mail from digital river and not to have direct contact with matrix).

< Message edited by StCyr -- 11/15/2008 12:31:29 PM >

Post #: 1

RE: no game recived, but also no refund - 11/8/2008 11:00:33 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Did you go through our Help Desk for this or directly through the Online Store?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to StCyr)

Post #: 2

RE: no game recived, but also no refund - 11/9/2008 12:06:20 AM

StCyr

Posts: 148
Joined: 7/2/2003
Status: offline

directly through the online store (I guess), the email adress was "matrixgames@digitalriver.com"

"Agent Name: Marcin Krawczyk "

< Message edited by StCyr -- 11/9/2008 12:08:39 AM >

(in reply to Erik Rutins)

Post #: 3

RE: no game recived, but also no refund - 11/9/2008 2:42:53 PM

StCyr

Posts: 148
Joined: 7/2/2003
Status: offline

oh well, and what did I get today when I tried to order another game with the same credit card I used for EiA ?

quote:

Sorry, your credit card has been declined, and the payment has not been processed.

Please contact your credit card company.

(Error Number: 30060800 - 0)

may this me a sign ?