problem solved, thanks to erik (Full Version)

All Forums >> [New Releases from Matrix Games] >> Empires in Arms the Napoleonic Wars of 1805 - 1815



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StCyr -> problem solved, thanks to erik (11/8/2008 10:50:53 PM)

I edited this because it seems that everything turns out be be a lack of communication - and my fault not to own a credit card myself and not to check the credit card that was used for ordering and refund also. Shame on me, my bad. And thanks to Erik and the matrix support (my mistake too just to wait for a mail from digital river and not to have direct contact with matrix).



Erik Rutins -> RE: no game recived, but also no refund (11/8/2008 11:00:33 PM)

Did you go through our Help Desk for this or directly through the Online Store?

Regards,

- Erik



StCyr -> RE: no game recived, but also no refund (11/9/2008 12:06:20 AM)

directly through the online store (I guess), the email adress was "matrixgames@digitalriver.com"


"Agent Name: Marcin Krawczyk "



StCyr -> RE: no game recived, but also no refund (11/9/2008 2:42:53 PM)

oh well, and what did I get today when I tried to order another game with the same credit card I used for EiA ?

quote:

Sorry, your credit card has been declined, and the payment has not been processed.

Please contact your credit card company.

(Error Number: 30060800 - 0)



may this me a sign ? [:(]



NeverMan -> RE: no game recived, but also no refund (11/9/2008 6:38:50 PM)

I think this is a sign to save your money and give it to a company that gives a crap.



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