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Boxed copy of Hired Guns

 
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Boxed copy of Hired Guns - 12/19/2008 8:57:43 PM   
Ken7

 

Posts: 120
Joined: 11/5/2006
Status: offline 		Will I be notified by email when my boxed copy of Hired Guns has been sent? Ken7
Post #: 1
RE: Boxed copy of Hired Guns - 12/19/2008 9:01:55 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Yes, you should receive a shipping notification. As far as I know, Hired Guns is shipping from both warehouses now.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Ken7)
Post #: 2
RE: Boxed copy of Hired Guns - 12/20/2008 6:45:56 AM   
flankspeed


Posts: 61
Joined: 1/30/2006
Status: offline 		I saw it at Best Buy yesterday.
Fist matrix game I have seen at a major retailer.
Very cool!

(in reply to Erik Rutins)
Post #: 3
RE: Boxed copy of Hired Guns - 12/20/2008 4:36:46 PM   
Chris Bisson


Posts: 147
Joined: 10/23/2005
Status: offline 		I got my boxed copy a few days ago

(in reply to flankspeed)
Post #: 4
RE: Boxed copy of Hired Guns - 12/20/2008 5:09:46 PM   
Ken7

 

Posts: 120
Joined: 11/5/2006
Status: offline 		Got my confirmation Thanks for the info...

(in reply to Ken7)
Post #: 5
RE: Boxed copy of Hired Guns - 12/20/2008 5:15:52 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		where is my confirmation

(in reply to Ken7)
Post #: 6
RE: Boxed copy of Hired Guns - 12/21/2008 3:00:30 AM   
VassagoPT

 

Posts: 64
Joined: 12/2/2008
Status: offline 		Bought it on release day from Matrix UE store. Digital+Physical option.
It said that it was expected to be shipped on the 15th Dezember, but I'm still on "pending" status...
When will it be shipped?

(in reply to animaluk)
Post #: 7
RE: Boxed copy of Hired Guns - 12/21/2008 3:29:18 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		UK copies should have shipped out. Please e-mail me with your order numbers and I'll check with the warehouse on Monday morning.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VassagoPT)
Post #: 8
RE: Boxed copy of Hired Guns - 12/23/2008 9:46:53 AM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		E mailed you a few days ago you have not replied.

(in reply to Erik Rutins)
Post #: 9
RE: Boxed copy of Hired Guns - 12/23/2008 2:46:48 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I received your e-mail, forwarded it to the store for a check yesterday, I did not receive a reply yesterday but expect one today.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to animaluk)
Post #: 10
RE: Boxed copy of Hired Guns - 12/24/2008 12:22:35 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Still waiting... expect an answer today. The holidays seem to be playing havoc with getting the right people to answer as far as back-order tracking.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 11
RE: Boxed copy of Hired Guns - 12/25/2008 1:13:36 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Sorry everyone, I've been working with them and the problem appears to be that the second shipment of stock, which the shipping company shows as being received by the UK warehouse, has not actually been received there. This is why shipments apparently stopped again a few days after they started once they used up the initial stock.

I was working with them and the shipping company yesterday to find out where that second shipment ended up, since it was shown as delivered on the tracking but no one could give me a conclusive answer by the end of the day. Of course, now everyone is out for Christmas so I'm hoping we'll have it sorted out tomorrow. The worst case scenario is a shipment that is totally gone and we would then need to send a new shipment from our US warehouse. I apologize for this, we did everything we could on this end to make sure that everyone would have their boxed copies before Christmas, but it appears that Murphy's law kicked in again.

I'll continue to work on this and post here as soon as I have a resolution.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 12
RE: Boxed copy of Hired Guns - 1/2/2009 7:10:52 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		Any update please

(in reply to Erik Rutins)
Post #: 13
RE: Boxed copy of Hired Guns - 1/4/2009 6:40:33 AM   
Paranoid Jack

 

Posts: 4
Joined: 1/4/2009
Status: offline 		I can't tell if my order has shipped either. The page says Shippable and I get a shipping code that is a dead link. No tracking page opens. I've tried it repeatedly for several days now.

Can anyone tell me if Order# 142399828 has shipped. It should have been here by now since standard shipping takes three to five days. At least it did when I worked for the USPS.

I'm playing the digital download but would like to know if the boxed version is on it's way. Or if not when I might expect it. Thanks.

Sincerely,
Paranoid

(in reply to animaluk)
Post #: 14
RE: Boxed copy of Hired Guns - 1/5/2009 7:57:50 PM   
VassagoPT

 

Posts: 64
Joined: 12/2/2008
Status: offline 		Erik, I emailed you my order number before Xmas as requested.
So far i'm still on backorder with shipping pending.
I bought the game from the EU store early on release day, can't understand why I'm still on backorder after so long...

(in reply to Paranoid Jack)
Post #: 15
RE: Boxed copy of Hired Guns - 1/9/2009 9:23:29 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		Any update its now jan 9th 2009

(in reply to Ken7)
Post #: 16
RE: Boxed copy of Hired Guns - 1/10/2009 2:04:57 AM   
Paranoid Jack

 

Posts: 4
Joined: 1/4/2009
Status: offline 		I finally got my box the other day. Not sure where the hold up was but it's no biggie. I have the Digital Download version I'm playing.

Hope the rest of you have a happy ending...  sooner rather than later. 

(in reply to animaluk)
Post #: 17
RE: Boxed copy of Hired Guns - 1/10/2009 2:59:48 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Sorry guys, this is driving us crazy too. The latest news is that even though the second shipment shows as being delivered at the warehouse, no one there has it or remembers it. At this point, we're going to have to assume that it was somehow lost and seek recompense. In the meantime, we've boxed up part of our US stock and that's on the way to the UK warehouse now by air, which should mean that remaining UK back-orders will ship out next week.

Apologies again, this is the first time we've seen something like this happen in all our releases.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Paranoid Jack)
Post #: 18
RE: Boxed copy of Hired Guns - 1/13/2009 2:33:10 PM   
Ken7

 

Posts: 120
Joined: 11/5/2006
Status: offline 		Im still waiting for my boxed copy of the game... Anyone else still waiting? Its been almost a month since I purchased the digital portion of the game. Im in Canada..I know its damn cold here but the dogsled should have gotten through by now .. Should I contact sargeant Preston of the Royal Mounted ? Or is 4 to 6 weeks the waiting time. Just wondering..

(in reply to Ken7)
Post #: 19
RE: Boxed copy of Hired Guns - 1/14/2009 4:41:23 AM   
zhanga

 

Posts: 13
Joined: 12/4/2008
Status: offline 		I'm in Australia. I bought the game on the 1st day of its release via digital download & boxed copy.

No boxed copy has arrived yet. Not too fussed as I'm playing the downloaded version, but it'd be nice if it turns up.


(in reply to Ken7)
Post #: 20
RE: Boxed copy of Hired Guns - 1/14/2009 2:54:33 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		The replacement stock we sent from the US should have arrived yesterday. I'm confirming today to make sure they've got it and that orders will start shipping out again.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to zhanga)
Post #: 21
RE: Boxed copy of Hired Guns - 1/14/2009 3:17:47 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		will i get a confirmation please

(in reply to Erik Rutins)
Post #: 22
RE: Boxed copy of Hired Guns - 1/15/2009 4:09:39 PM   
Ken7

 

Posts: 120
Joined: 11/5/2006
Status: offline 		I got it ... I got it..   Boxed copy is sitting in front of me now.  just warming up cuz its -37 outside.   poor lil bugger.  

_____________________________

Ken7

(in reply to animaluk)
Post #: 23
RE: Boxed copy of Hired Guns - 1/16/2009 4:22:28 PM   
VassagoPT

 

Posts: 64
Joined: 12/2/2008
Status: offline 		Order Status: Backordered
Purchase Date:04-DEC-08

How come my copy hasn't been shipped yet?
Erik already sent you an email with my order number when you asked, please sort this out. I think 1 month and a half is more than enough to ship an item...

(in reply to Ken7)
Post #: 24
RE: Boxed copy of Hired Guns - 1/16/2009 4:38:19 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I spoke with DR yesterday, apparently the replacement stock was held up at the airport for a day (very unusual) and should be in the UK warehouse today. I will confirm later today that back-orders are shipping.

Allow me to apologize again for the delays on this. If the previous shipment to the warehouse hadn't actually been _lost_ in transit, we would have had all back-orders filled a while ago.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VassagoPT)
Post #: 25
RE: Boxed copy of Hired Guns - 1/20/2009 2:21:23 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		still waiting

(in reply to Erik Rutins)
Post #: 26
RE: Boxed copy of Hired Guns - 1/20/2009 7:27:49 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		All back-orders from our UK warehouse have shipped out as of today. I would expect everyone who's still waiting for a copy to receive them this week if your order was placed through the UK warehouse (if you chose postal service to say Singapore or Australia it may take a little longer).

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to animaluk)
Post #: 27
RE: Boxed copy of Hired Guns - 1/24/2009 12:28:47 AM   
Mobeer


Posts: 662
Joined: 1/17/2007
Status: offline 		The good news is the orders are definitely shipping as I have received my copy.

The bad news is that either my CD 1 or CD 2 is faulty, so I have contacted Digital River for replacements.

(in reply to Ken7)
Post #: 28
RE: Boxed copy of Hired Guns - 2/11/2009 10:46:01 AM   
milkweg


Posts: 546
Joined: 7/23/2007
Status: offline 		They released Starshatter:TGS to retail to stores too. God only knows why though because the game is still not ready for prime time.

(in reply to Mobeer)
Post #: 29
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