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Gotta vent.... - 4/7/2009 4:41:48 PM   
105mm Howitzer


Posts: 447
Joined: 8/9/2007
From: Montreal, Quebec
Status: offline 		Okay, so I know this isn't a gaming thread, but it still concerns wargames...Specifically MY game, ( which has been ordered twice since X-Mas) I recently placed (again) an order for WITP, payed by money order, and again, it seemed to have been shuffled in the Digital River Inc. "maws of death".
Yes, Post Canada confirmed delivery time and date, but no, D.R. say they no have...What gives?
The previous time, I received my original money order back from D.R., from their Minneapolis office ( not the Chicago one originally sent to)
Seriously, Matrix peeps, if it wasn't for the quality of your games, I would have signed off D.R. a long time ago.
Anybody else experienced such troubles with money order transactions, or am I the only lucky one?
Thanks, much better
Cheers
MC

_____________________________

"Si Vis Pacem, Para Bellum" - Publius Renatus, 390 A.D.
Post #: 1
RE: Gotta vent.... - 4/7/2009 5:01:00 PM   
PunkReaper


Posts: 1085
Joined: 8/23/2006
From: England
Status: offline 		Must be a Canada thing cos so far I have had absolutely no problem with them here in England, and I have ordered numerous games from them.... sorry I think its personal... I've heard that they just don't like you.

(in reply to 105mm Howitzer)
Post #: 2
RE: Gotta vent.... - 4/7/2009 5:28:28 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please e-mail me at erikr@matrixgames.com with your order info, 105mm.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to PunkReaper)
Post #: 3
RE: Gotta vent.... - 4/7/2009 5:32:26 PM   
Mike Parker

 

Posts: 583
Joined: 12/30/2008
From: Houston TX
Status: offline 		I heard that they much prefer the 120mm smoothbore over the 105mm so there ya go.. pick a different main gun and your set!

Hope Erik can sort it out for ya though.. its a good game!

(in reply to Erik Rutins)
Post #: 4
RE: Gotta vent.... - 4/7/2009 6:23:21 PM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline 		Regarding Quebec, aren't English language games prohibited there ?

j/k, hope Eric will help you to work it out with DR.

(in reply to Mike Parker)
Post #: 5
RE: Gotta vent.... - 4/8/2009 2:39:33 AM   
105mm Howitzer


Posts: 447
Joined: 8/9/2007
From: Montreal, Quebec
Status: offline 		Thanks for your kind words of encouragement, and no, English games are allowed here, Lutzow Prussian ones, on the other hand...
AS for Punk and Mike, don't have to love me, just my money, and I refuse to change calibers.

_____________________________

"Si Vis Pacem, Para Bellum" - Publius Renatus, 390 A.D.

(in reply to Lützow)
Post #: 6
RE: Gotta vent.... - 4/8/2009 10:35:39 PM   
madgamer2

 

Posts: 1235
Joined: 11/24/2004
Status: offline 		forgive my ignorance if I am mistaken. If you reach this website why can't you just
order with a credit card from here. I do not use money orders unless necessary because the receiver can withhold shipment for like 10 days till they get confirmation that the MO is valid.

ordering with a MO direct to a company like DR is fraught with possible problems

Madgamer

(in reply to 105mm Howitzer)
Post #: 7
RE: Gotta vent.... - 4/9/2009 8:25:02 PM   
105mm Howitzer


Posts: 447
Joined: 8/9/2007
From: Montreal, Quebec
Status: offline 		Card's out of order, it'll go boinnnng.

_____________________________

"Si Vis Pacem, Para Bellum" - Publius Renatus, 390 A.D.

(in reply to madgamer2)
Post #: 8
RE: Gotta vent.... - 4/9/2009 8:35:42 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Did you send me an e-mail?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 105mm Howitzer)
Post #: 9
RE: Gotta vent.... - 4/11/2009 3:21:46 PM   
105mm Howitzer


Posts: 447
Joined: 8/9/2007
From: Montreal, Quebec
Status: offline 		Sorry for the delay Eric, but yes, I've sent you an e-mail with all details.
Cheers
MC

_____________________________

"Si Vis Pacem, Para Bellum" - Publius Renatus, 390 A.D.

(in reply to Erik Rutins)
Post #: 10
RE: Gotta vent.... - 4/23/2009 3:48:25 AM   
105mm Howitzer


Posts: 447
Joined: 8/9/2007
From: Montreal, Quebec
Status: offline 		I have no idea what happened there, Eric, but if this is your doing, a heartfelt and sincere Huzzah goes out to you. I checked my Emails today and say ( to my surprise) the order as being processed etal...
I must say, this impressed the @#%$ out of me, considering I half expected the MO returning from Minneapolis like last time.
Again, thank you for your outstanding customer support. Ypu've made a grognard...a little more happier in these times.
Cheers
MC


_____________________________

"Si Vis Pacem, Para Bellum" - Publius Renatus, 390 A.D.

(in reply to 105mm Howitzer)
Post #: 11
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