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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Crown of Glory: Emperor's Edition >> Tech Support >> Tried to buy... Page: [1]
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Tried to buy... - 5/11/2009 8:33:33 PM   
steveh11Matrix


Posts: 944
Joined: 7/30/2004
Status: offline 		But got an error when placing the order, number 30024901 - 0

Used two different CCs, Two different browsers. Latest versions of IE8 and FF. Ample funds on both CCs.

Is there a machine problem at Digital River?

Some other problem to do with Matrix?

I hope not - I'm looking forward to playing WitP AE soon, as well as CoG EE.

Steve.

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"Nature always obeys Her own laws" - Leonardo da Vinci
Post #: 1
RE: Tried to buy... - 5/11/2009 9:00:34 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Steve,

No problems that I'm aware of, commerce is continuing as normal today. Can you please e-mail me at erikr@matrixgames.com with your order number? I'll ask the store to find out what's going on in your case. It could be as simple as a missed data field or some such.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to steveh11Matrix)
Post #: 2
RE: Tried to buy... - 5/11/2009 10:05:11 PM   
steveh11Matrix


Posts: 944
Joined: 7/30/2004
Status: offline
quote:

erikr@matrixgames.com
Done, Erik, and thanks for the response.

Steve.

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"Nature always obeys Her own laws" - Leonardo da Vinci

(in reply to Erik Rutins)
Post #: 3
RE: Tried to buy... - 5/12/2009 8:50:31 AM   
steveh11Matrix


Posts: 944
Joined: 7/30/2004
Status: offline 		I thought for a moment I'd worked it out: I was ordering from the *European* store, not the *United Kingdom* one.

So I tried again this morning.
But still no joy.

I'm frustrated; I have no problem ordering stuff from any other company on-line - even buying my son's WoW subscription this month ('cos he's run out of money, of course!) went flawlessly.

You *do* want my money, don't you?

Steve.

_____________________________

"Nature always obeys Her own laws" - Leonardo da Vinci

(in reply to steveh11Matrix)
Post #: 4
RE: Tried to buy... - 5/12/2009 2:48:31 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Responded by e-mail.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to steveh11Matrix)
Post #: 5
RE: Tried to buy... - 5/12/2009 2:59:57 PM   
steveh11Matrix


Posts: 944
Joined: 7/30/2004
Status: offline 		Thanks for the help, Erik.

_____________________________

"Nature always obeys Her own laws" - Leonardo da Vinci

(in reply to Erik Rutins)
Post #: 6
RE: Tried to buy... - 5/15/2009 7:31:17 AM   
Calbeck

 

Posts: 1
Joined: 5/15/2009
Status: offline 		Also tried to buy. Since I'm an original Crown of Glory owner, I put in for and received my $10 discount verification code.

The pay site, however, does not acknowledge the code, including a cut-and-paste directly from the confirmation email, and continues to insist on charging full price. Needless to say, this glitch is the only reason I'm not enjoying the game at this very moment.

(in reply to steveh11Matrix)
Post #: 7
RE: Tried to buy... - 5/15/2009 10:25:04 AM   
steveh11Matrix


Posts: 944
Joined: 7/30/2004
Status: offline 		Well I'm still not enjoying the game because I can't purchase it.

Erik's doing his best, and I thank him for that, but it seems DR don't want to take my money.

CoG isn't the only Matrix game I'm interested in, otherwise I'd just kiss it all goodbye. But I'm still working on it.

_____________________________

"Nature always obeys Her own laws" - Leonardo da Vinci

(in reply to Calbeck)
Post #: 8
RE: Tried to buy... - 5/15/2009 10:43:08 AM   
steveh11Matrix


Posts: 944
Joined: 7/30/2004
Status: offline 		SUCCESS!!!!

I've had to re-open my long-dormant PayPal account, which meands I'll get spammed to death again - the reason I stopped it in the first place. But PayPal worked.

Erik, My sincere thanks for the help and encouragement.

I still feel that there's a problem with the way DR are attempting to process my card(s) though. No other site I've visited has given me the same problem. Almost all of them provide alternative CC processing methods - though I guess I should be charitable and say that PayPal itself counts as an alternative.

Of course, NOW I have to be away all weekend... but I'll download this afternoon.

Many thanks again,

Steve.


_____________________________

"Nature always obeys Her own laws" - Leonardo da Vinci

(in reply to steveh11Matrix)
Post #: 9
RE: Tried to buy... - 5/16/2009 8:23:38 AM   
Gil R.


Posts: 10821
Joined: 4/1/2005
Status: offline
quote:

ORIGINAL: Calbeck

Also tried to buy. Since I'm an original Crown of Glory owner, I put in for and received my $10 discount verification code.

The pay site, however, does not acknowledge the code, including a cut-and-paste directly from the confirmation email, and continues to insist on charging full price. Needless to say, this glitch is the only reason I'm not enjoying the game at this very moment.



Calbeck,
You should try the same formula -- try the Help Desk, and if that somehow doesn't work then e-mail Erik.

(in reply to Calbeck)
Post #: 10
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