Serial Number Error

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All Forums >> [Current Games From Matrix.] >> [Age of Muskets] >> Horse and Musket: Volume I, Frederick the Great >> Tech Support >> Serial Number Error

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Serial Number Error - 7/3/2009 3:56:33 AM

fusilier9

Posts: 7
Joined: 10/13/2007
Status: offline

I have experienced repeated errors when the game is launched stating the serial number entered is incorrect.

I purchased H&M and installed via download. This error occurred so I uninstalled and reinstalled with the same result. I waited for the physical shipment and the same problem occurred.

I tried to log this problem at the Helpdesk but received an error when I tried to submit the issue.

Getting frustrated. Please help

Post #: 1

RE: Serial Number Error - 7/3/2009 4:54:49 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Fusilier,

What exact error message are you getting?

Did you turn off any anti-virus/security software when installing? Have you tried turning it off when running the game? Most errors like that are caused by overly aggressive security software trying to interfere with the launch of the game.

Our servers were down last night, did you get the error with the Help Desk then or more recently?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to fusilier9)

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All Forums >> [Current Games From Matrix.] >> [Age of Muskets] >> Horse and Musket: Volume I, Frederick the Great >> Tech Support >> Serial Number Error

Page: [1]