Black screen instead of game menu

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All Forums >> [New Releases from Matrix Games] >> War in the Pacific: Admiral's Edition >> Tech Support >> Black screen instead of game menu

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Black screen instead of game menu - 7/28/2009 5:03:36 PM

Sytass

Posts: 53
Joined: 7/25/2004
Status: offline

Hi, all.

When I start to run WitPAE I get to the loading screen with the red bar, but instead of following up with the game menu I'm faced with a black screen. Waiting for 5, 10, 15 minutes doesn't help.

My configuration:
Vista x64 Ultimate
Quad Core 2.83 GHz.
8 GB RAM
nVidia GTX285 w/ 1GB

I have tried:
- running in full screen or windowed mode
- with "-dual" command line parameter and without
- running in XP SP2 compatibility mode and without
- uninstalling/reinstalling

All to no avail.

I attach my DxDiag.txt for reference. Any help would be appreciated. :)

As I only had this machine for a couple months I hadn't WitP installed on it, but a test of it on this configuration leaves the same result.

Attachment (1)

< Message edited by Sytass -- 7/28/2009 5:09:08 PM >

Post #: 1

RE: Black screen instead of game menu - 7/28/2009 5:40:52 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Your sound driver is from 2007, which seems very old for Vista. Please update that if possible.

Have you tried renaming your Video folder to "NoVideo" to see if the video could be causing a problem?

Are you running as an Administrator-level account?

Have you tried the other compatibility settings?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Sytass)

Post #: 2

RE: Black screen instead of game menu - 7/28/2009 5:58:30 PM

Sytass

Posts: 53
Joined: 7/25/2004
Status: offline

Hi Erik,

thanks for the reply. Updated the driver - and it turns out that the intro is the culprit. Renaming to .bak skips it and takes me to the main menu.

Windows Media Player notes that the extension (.avi) and file format don't match, but plays it, so does VLC player.

Oddly, I have a couple other Matrix games installed and never had a problem with the intro movies.

Thanks again. :)

(in reply to Erik Rutins)

Post #: 3