No confirmation email-no serial number

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All Forums >> [New Releases from Matrix Games] >> War in the Pacific: Admiral's Edition >> Tech Support >> No confirmation email-no serial number

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No confirmation email-no serial number - 7/29/2009 9:19:21 AM

darken92

Posts: 92
Joined: 5/11/2007
Status: offline

Hi

I have downloaded a copy of WITP AE. I used the special promo code.

Purchased and downloaded the file which I now have.

I never received a confirmation email or invoice. Without the confirmation code I can not obtain my serial number. Either there is an issue or (quite possible) I mis typed my email address.

What do I need to do to obtain the confirmation email and invoice (and serial number).

Thanks

I have also sent an email direct to service@digitalriver but have posted here is my experice with digital river is very poor. Their customer service tends to be awfull.

Post #: 1

RE: No confirmation email-no serial number - 7/29/2009 10:30:24 AM

darken92

Posts: 92
Joined: 5/11/2007
Status: offline

I should point out that when I attempt to locate my orders there is nothing for AE, only my previous orders.

(in reply to darken92)

Post #: 2

RE: No confirmation email-no serial number - 7/29/2009 12:43:59 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi,

So when you went to www.findmyorder.com you were not able to see your order there at all? Did you get an Order ID / Receipt on screen when your order was completed? The e-mail is usually a backup to the on screen information.

Please e-mail me at erikr@matrixgames.com with your personal contact info and any info you used in placing the order and we should be able to find it and get you that serial number.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC