No confirmation email-no serial number (Full Version)

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darken92 -> No confirmation email-no serial number (7/29/2009 9:19:21 AM)

Hi



I have downloaded a copy of WITP AE. I used the special promo code.

Purchased and downloaded the file which I now have.

I never received a confirmation email or invoice. Without the confirmation code I can not obtain my serial number. Either there is an issue or (quite possible) I mis typed my email address.

What do I need to do to obtain the confirmation email and invoice (and serial number).


Thanks

I have also sent an email direct to service@digitalriver but have posted here is my experice with digital river is very poor. Their customer service tends to be awfull.



darken92 -> RE: No confirmation email-no serial number (7/29/2009 10:30:24 AM)

I should point out that when I attempt to locate my orders there is nothing for AE, only my previous orders.



Erik Rutins -> RE: No confirmation email-no serial number (7/29/2009 12:43:59 PM)

Hi,

So when you went to www.findmyorder.com you were not able to see your order there at all? Did you get an Order ID / Receipt on screen when your order was completed? The e-mail is usually a backup to the on screen information.

Please e-mail me at erikr@matrixgames.com with your personal contact info and any info you used in placing the order and we should be able to find it and get you that serial number.

Regards,

- Erik



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