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RE: Physical Shipment Status - 8/3/2009 4:41:28 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Yes, we thought of that. They would not let us come to their warehouse until Wednesday and we would have to use their warehouse staff, at 3x the cost and no guarantee as to how long it would take them to finish, therefore doing it in ours where we know it can be done in 1 business day should be faster. Believe me, we are doing everything we can to get these manuals out to you.

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to John Lansford)
Post #: 91
RE: Physical Shipment Status - 8/3/2009 5:26:15 PM   
Sauvequipeut

 

Posts: 79
Joined: 4/7/2007
Status: offline 		UK - Got an e-mail an hour ago that my copy is shipping

(in reply to Erik Rutins)
Post #: 92
RE: Physical Shipment Status - 8/3/2009 5:34:34 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		Email received that game has been shipped to my home

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'Better honor without ships, than ships without honor"

(in reply to Sauvequipeut)
Post #: 93
RE: Physical Shipment Status - 8/3/2009 5:45:35 PM   
Banquet

 

Posts: 1184
Joined: 8/23/2002
From: England
Status: offline 		Still showing backordered for me, and no notification rec'd.. disappointing..

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(in reply to Meroka37)
Post #: 94
RE: Physical Shipment Status - 8/3/2009 6:13:13 PM   
sventhebold


Posts: 360
Joined: 12/22/2006
From: From MN now AZ Prescott Valley
Status: offline 		Hells Bells Boys. I live in Minnesota. Do you need me to drive over and help slap some labels on? I've got
the time and willing to put in the elbow grease.

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ssgt usaf 84-91 f-15a/c ops puke 525 tfs & 7th tfs

(in reply to Banquet)
Post #: 95
RE: Physical Shipment Status - 8/3/2009 6:15:19 PM   
Rainer

 

Posts: 1210
Joined: 11/21/2000
From: Neuching, Bavaria, Germany
Status: offline 		Strange - my order (Europe) still shows "backordered", no other information received.
This is very disappointing. I ordered July 27 ("Physical Shipment").


EDIT: Anyone in Germany or Central Europe who received the disk or at least has been notified about the shipment?

EDIT2: 10 minutes after posting DR send the email: "shipped"

< Message edited by Rainer -- 8/3/2009 6:43:25 PM >

(in reply to Sauvequipeut)
Post #: 96
RE: Physical Shipment Status - 8/3/2009 6:18:25 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

ORIGINAL: Erik Rutins

Yes, we thought of that. They would not let us come to their warehouse until Wednesday and we would have to use their warehouse staff, at 3x the cost and no guarantee as to how long it would take them to finish, therefore doing it in ours where we know it can be done in 1 business day should be faster. Believe me, we are doing everything we can to get these manuals out to you.


So basicly its still going to take another week just to ship it from Matrix, then another week to me from NWS, so I basicly have to accept that I'm not going to be able play this during my remaining summer vacation.I should just cancel my order and forget it...I'm very dissappointed in Matrix having delaying a game over something so silly.Whatever.

_____________________________


Art by rogueusmc.

(in reply to Erik Rutins)
Post #: 97
RE: Physical Shipment Status - 8/3/2009 6:25:53 PM   
hbrsvl

 

Posts: 1155
Joined: 10/2/2002
Status: offline 		Erik-No email for me, yet.

I hope you have recourse against your China supplier for your extra expense incurred.

Again, thanks for all the heads up.

Hugh Browne

(in reply to Erik Rutins)
Post #: 98
RE: Physical Shipment Status - 8/3/2009 6:33:29 PM   
Oliver Heindorf


Posts: 1911
Joined: 5/1/2002
From: Hamburg/Deutschland
Status: offline
quote:

ORIGINAL: Rainer

Strange - my order (Europe) still shows "backordered", no other information received.
This is very disappointing. I ordered July 27 ("Physical Shipment").


EDIT: Anyone in Germany or Central Europe who received the disk or at least has been notified about the shipment?


hier auch nix - wie vorher.

_____________________________


(in reply to Rainer)
Post #: 99
RE: Physical Shipment Status - 8/3/2009 6:33:36 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: V22 Osprey
So basicly its still going to take another week just to ship it from Matrix, then another week to me from NWS, so I basicly have to accept that I'm not going to be able play this during my remaining summer vacation.I should just cancel my order and forget it...I'm very dissappointed in Matrix having delaying a game over something so silly.Whatever.


It was not our choice to delay shipment, we're doing everything we can to speed it up and unfortunately by ordering a new game from a re-seller you will almost always get an additional delay because they get their first orders sent at the same time we send orders to our direct customers. Why not order digital + physical so you can download and play now while you wait for the shipment?


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to V22 Osprey)
Post #: 100
RE: Physical Shipment Status - 8/3/2009 6:34:27 PM   
aztez

 

Posts: 4031
Joined: 2/26/2005
From: Finland
Status: offline 		No email either. Allthough just checked with digital river website.

The order stated COMPLETED .. and Shipment status was FULFILLED.

The date seemed 3rd of August so I guess they have shipped the game out.

Now that they would refund the mistake order I made than everything should be ok

----------

Actually just recieved the shipment confirmation so the the box is on its way.

Now just the bank have to wait a bit.

< Message edited by aztez -- 8/3/2009 6:38:14 PM >

(in reply to hbrsvl)
Post #: 101
RE: Physical Shipment Status - 8/3/2009 6:34:46 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please note that shipment notifications sometimes lag the shipment itself, some of you may be getting notifications tomorrow but the copy already shipped out today. I've noticed this in the past with the UK warehouse. It's good to know that orders are being fulfilled now though, they should be fulfilled in the order they were received.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 102
RE: Physical Shipment Status - 8/3/2009 6:46:41 PM   
Rainer

 

Posts: 1210
Joined: 11/21/2000
From: Neuching, Bavaria, Germany
Status: offline 		Gerade kam das Email von DR "shipped"
Hope they'll do the same for you
Grüsse aus Bayern
Rainer

(in reply to Oliver Heindorf)
Post #: 103
RE: Physical Shipment Status - 8/3/2009 6:53:27 PM   
Rainer

 

Posts: 1210
Joined: 11/21/2000
From: Neuching, Bavaria, Germany
Status: offline 		One problem is when ordering "Physical Shipment" BY ACCIDENT you cannot change the order (I know it is my fault).
And you cannot download either.

I had a support conversation with Daniel Heath about this which said:

quote:

Hi
After looking up your order we see that you have only ordered the Physical product with no download, therefore you cannot download your order.


Don't understand why customers are prevented from downloading, even if the price is the same.
Not sure what will happen when DVD gets lost or damaged ...

(in reply to Erik Rutins)
Post #: 104
RE: Physical Shipment Status - 8/3/2009 7:01:02 PM   
AttuWatcher

 

Posts: 489
Joined: 6/25/2009
From: Hex 181, 36
Status: offline 		Just a suggestion...
if the price is the same there should be only a DL+PHY option and nothing else (besides the DL only for the discount).
If you buy it without the intention of using the DL who cares...but IF you need it you have it.

(in reply to Rainer)
Post #: 105
RE: Physical Shipment Status - 8/3/2009 7:01:23 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Unfortunately, it's a technical limitation of the store which we can't get DR to change (so far). Once you choose your method we can't change it to another without canceling the order entirely and starting over.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Rainer)
Post #: 106
RE: Physical Shipment Status - 8/3/2009 7:02:32 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: FAsea
Just a suggestion... but if the price is the same there should be only a DL+PHY option and nothing else. If you buy it without the intention of using the DL who cares...but IF you need it you have it.


I originally thought so too, but you would be surprised how many folks want "physical only" and would be concerned that buying "digital + physical" meant they HAD to download something. We've got the current three options as the minimum set we can really offer.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to AttuWatcher)
Post #: 107
RE: Physical Shipment Status - 8/3/2009 7:21:15 PM   
Oliver Heindorf


Posts: 1911
Joined: 5/1/2002
From: Hamburg/Deutschland
Status: offline 		I have just received an email. UK shop is now shipping. 

thanks to Erik Rutins !

and now ...

nur der HSV !


_____________________________


(in reply to Erik Rutins)
Post #: 108
RE: Physical Shipment Status - 8/3/2009 7:40:41 PM   
moonraker65


Posts: 556
Joined: 7/14/2004
From: Swindon,Wilts. UK
Status: offline 		Yes I've just received my shipment notification e-mail. Excellent !!. Thanks Erik.

(in reply to Oliver Heindorf)
Post #: 109
RE: Physical Shipment Status - 8/3/2009 7:41:50 PM   
Rainer

 

Posts: 1210
Joined: 11/21/2000
From: Neuching, Bavaria, Germany
Status: offline 		I see.
However, that does not address my concern about damaged DVD/CD, especially later. I will, as a matter of course, make a backup - or better - two. Still ...

Hope I can download all patches and "goodies" without problems? (I think I can, just want to make sure for the benefit of other readers of this thread).

And finally: a very big thank you to you, Erik, for your patience and alertness.
I am definitely confused about how you can handle all the issues brought up here and in other threads, and still manage to play Witp/AE (I know you do from you postings). Congratulations and again thank you very much.

(in reply to Erik Rutins)
Post #: 110
RE: Physical Shipment Status - 8/3/2009 7:44:00 PM   
Rainer

 

Posts: 1210
Joined: 11/21/2000
From: Neuching, Bavaria, Germany
Status: offline 		HSV?
Not in the ships list.
Harbour Support Vessel may be?

(in reply to Oliver Heindorf)
Post #: 111
RE: Physical Shipment Status - 8/3/2009 7:49:34 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Rainer
However, that does not address my concern about damaged DVD/CD, especially later. I will, as a matter of course, make a backup - or better - two. Still ...


Definitely make a backup, that's the best solution in this case.

quote:

Hope I can download all patches and "goodies" without problems? (I think I can, just want to make sure for the benefit of other readers of this thread).


Absolutely.

quote:

And finally: a very big thank you to you, Erik, for your patience and alertness.
I am definitely confused about how you can handle all the issues brought up here and in other threads, and still manage to play Witp/AE (I know you do from you postings). Congratulations and again thank you very much.


I have not been sleeping much...


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Rainer)
Post #: 112
RE: Physical Shipment Status - 8/3/2009 8:10:13 PM   
Wolfpack1

 

Posts: 32
Joined: 1/27/2008
From: Germany
Status: offline 		Hi Oliver,

about 30 minutes of the match gone and what can we see.............
Duesseldorf 2 Hamburg 1.

Sorry just kidding.

Regards
Oliver

(in reply to Oliver Heindorf)
Post #: 113
RE: Physical Shipment Status - 8/3/2009 8:14:57 PM   
sval062


Posts: 78
Joined: 4/15/2009
Status: offline 		Now that UK is sending AE, the question is:
How many days needed by this little box to cross the Channel?

I am not too optimistic since a successful crossing happened once in 1066 but since then, all those who tried lamentably failed....

< Message edited by sval -- 8/3/2009 8:33:02 PM >

(in reply to Wolfpack1)
Post #: 114
RE: Physical Shipment Status - 8/3/2009 8:22:05 PM   
Wolfpack1

 

Posts: 32
Joined: 1/27/2008
From: Germany
Status: offline 		Sval,

same here, order status says "Backordered" though in the detailed list
of products ordered it states "Shippable".

But I don´t mind, bought DL, too, having a good time learning and exploring
this monster.

Hope we all will receive boxed copies soon.

Regards
Oliver

(in reply to sval062)
Post #: 115
RE: Physical Shipment Status - 8/3/2009 8:52:00 PM   
ckammp

 

Posts: 756
Joined: 5/30/2009
From: Rear Area training facility
Status: offline 		deleted

< Message edited by ckammp -- 11/1/2009 3:02:12 AM >

(in reply to sval062)
Post #: 116
RE: Physical Shipment Status - 8/3/2009 8:52:40 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

ORIGINAL: Erik Rutins


quote:

ORIGINAL: V22 Osprey
So basicly its still going to take another week just to ship it from Matrix, then another week to me from NWS, so I basicly have to accept that I'm not going to be able play this during my remaining summer vacation.I should just cancel my order and forget it...I'm very dissappointed in Matrix having delaying a game over something so silly.Whatever.


It was not our choice to delay shipment, we're doing everything we can to speed it up and unfortunately by ordering a new game from a re-seller you will almost always get an additional delay because they get their first orders sent at the same time we send orders to our direct customers. Why not order digital + physical so you can download and play now while you wait for the shipment?



Well, I wanted the boxed copy for AE, but ordering from NWS was the only I could afford it, as they have a much cheaper price for the boxed copy.NWS sells the boxed copy for the price of your Download only price, I want a full color printed manual but if I got the download only I would have to print it myself, and I've heard it costing nearly $200 to print.Why go through all that when I can get the boxed for $80 at NWS?

Well, I'm off to play War plan orange.....maybe that will keep my mind off things...

_____________________________


Art by rogueusmc.

(in reply to Erik Rutins)
Post #: 117
RE: Physical Shipment Status - 8/3/2009 9:49:10 PM   
sdevault


Posts: 143
Joined: 10/28/2008
Status: offline 		Who's NWS?

Doesn't matter....Either way I'm screwed. I can't download....Must have box!

But,

I am waiting patiently...

(in reply to V22 Osprey)
Post #: 118
RE: Physical Shipment Status - 8/3/2009 10:18:13 PM   
wworld7


Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline 		It is a good place to buy wargames.

That said, by not buying directly from Matrix there will be some delay in receiving product as they have to get it before they can ship to you.

Some people do not understand import/export laws, nor the reasons for them and are upset at the delay in receiving WITP-AE.

That is fine, but after expressing it once repeating it is pointless. Matrix is doing everything possible to get the orders out (from Erik's posts this is obvious) and in short order life will be good for all WITP-AE-ers.


< Message edited by flipperwasirish -- 8/4/2009 5:43:51 AM >

_____________________________

Flipper

(in reply to sdevault)
Post #: 119
RE: Physical Shipment Status - 8/3/2009 10:39:55 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

That said, by not buying directly from Matrix there will be some delay in receiving product as they have to get it before they can ship to you.

That's what I've been saying....


quote:

Some people do not understand import/export laws, nor the reasons for them and are upset at the delay in receiving WITP-AE.

Thank you, I assume by ''some people'' you mean me.

quote:

That is fine, but after expressing it once repeating it pointless. Matrix is doing everything possible to get the orders out (from Erik's posts this is obvious) and in short order life will be good for all WITP-AE-ers.

That's fine, but I was expecting more first class service(Missing a ''printed in china'' isn't good service at all) for a game we paid $80-$100 for.

Anyway, I'm not arguing, I'm just saying...


_____________________________


Art by rogueusmc.

(in reply to wworld7)
Post #: 120
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