Please accept my apologies. My remarks were entirely uncalled fore. As Erik points out, this forum is not the place for the kind of behavior I exhibited. No place is, for that matter. Again, my apologies to both you and the rest of the WitP community.
Doug
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The paths of glory may lead you to the grave, but the paths of duty may not get you anywhere. JT
Please accept my apologies. My remarks were entirely uncalled fore. As Erik points out, this forum is not the place for the kind of behavior I exhibited. No place is, for that matter. Again, my apologies to both you and the rest of the WitP community.
Doug
Have you entered in your local Spelling Bee contest this year?
Just joshin'. No one seriously takes all this stuff seriously. I think you do pretty well. I know a lot of adults who are ten times worse, and they have decades of experience.
I'm sure WitP AE will ship to me sometime this week, and I'll receive it either late next week or the following week.
has any one received the pysical shipment in continental europe yet delivered my standard mail ?
I dont
but heck, anyway, real life caught the action, we had 5 hours paintball at neo paintball north of hamburg..... http://www.neon-paintball.de/
what a ton of fun. I love it.
Not yet, but DR mailed me that my shipment got dispatched on past tuesday. I'm not in a hurry anyway, as I will merely control the condition of CD / manual and shelve the box afterwards.
has any one received the pysical shipment in continental europe yet delivered my standard mail ?
I dont ..."
I ordered this game (digital and physical copy) on 28th July; made the bank transfer on 29th July; then I received an e-Mail informing that purchase date was on 1st August. Later, I received another e-Mail confirming shipping date of physical copy was on 4th August.
I´m living in Spain, and Erik Rutins told me that they ship to Spain from UK warehouse. But some people who bought directly from Matrix Games before are telling me that the game will arrive at home in 2 weeks (so, it´ll arrive on around 18th Agust).
I´m not in a hurry anyway, but I think it´s too much (2 weeks!) for sending from UK to Spain. Anyway, maybe we have to bear in mind that I chose normal post service (now I´m regretful for that), people are in Summer holidays, etcetera...
Same as Fletcher: we must have some patience, and wait for everything arrive fine... (no choice...).
Posts: 37503
Joined: 3/28/2000 From: Vermont, USA Status: offline
Once our warehouse ships it, it's out of our control. If you chose the normal post service, then you are unfortunately at the mercy of your postal service and we can't check on the status because normal post is not trackable.
By default, we generally set the shipping at the least expensive trackable shipping option as we find that (usually) it's faster and being trackable results in fewer lost shipments and higher customer satisfaction because both we and you always know where the package is. We do offer the normal postal option to customers who want the least shipping expense, but we have definitely seen varying results depending on the local postal service, including long shipment times and even lost packages (though these are fortunately rare).
So if it's important to get the physical copy quickly once it ships, please use one of the trackable (like UPS) options.
Well, Malta Post tried to deliver my game yesterday, but I was at work. So I'll get it tomorrow. BTW, thanks for great support, Erik!
_____________________________
"To meaningless French Idealism, Liberty, Fraternity and Equality...we answer with German Realism, Infantry, Cavalry and Artillery" -Prince von Bülov, 1870-
Erik, I thank you for your aggressive follow up and tireless efforts but do yourself a favor and we won't mind..........take some time off on the weekends. I know your probably checking from home but, All work and no play makes Nimitz a dull boy........or something like that.
Once our warehouse ships it, it's out of our control. If you chose the normal post service, then you are unfortunately at the mercy of your postal service and we can't check on the status because normal post is not trackable.
By default, we generally set the shipping at the least expensive trackable shipping option as we find that (usually) it's faster and being trackable results in fewer lost shipments and higher customer satisfaction because both we and you always know where the package is. We do offer the normal postal option to customers who want the least shipping expense, but we have definitely seen varying results depending on the local postal service, including long shipment times and even lost packages (though these are fortunately rare).
So if it's important to get the physical copy quickly once it ships, please use one of the trackable (like UPS) options.
Regards,
- Erik
Well, in my case it is not important to get the physical copy quickly. I just want the physical copy with its manual in good conditions, that´s all
If you make an order from Spain (I don´t know the rest of European countries), by default the shipping method is set on "International Post Service". It was my fault because I didn´t focus in this detail (probably because it´s first time I buy directly from Matrix Games?). If I had notice this, then I would had chosen "International Express Service" (I´m checking now and it´s only 10 euros more).
But anyway, that´s preterite!
So, let´s have some patience then... (no choice...).
Posts: 37503
Joined: 3/28/2000 From: Vermont, USA Status: offline
A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.
We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.
Posts: 37503
Joined: 3/28/2000 From: Vermont, USA Status: offline
NWS placed their order with us today as soon as it was available, we normally guarantee shipment within 2 days, but with the warehouse all over WITP AE right now, I expect their order will ship out tomorrow.
I got my physical copy today. The package is in perfect order with the very good manual. Now its time to read the manual and learn a complete new game. Thanks for the effort Matrix Games. Regards marioa
Posts: 1593
Joined: 4/8/2008 From: Corona, CA Status: offline
quote:
ORIGINAL: Erik Rutins
NWS placed their order with us today as soon as it was available, we normally guarantee shipment within 2 days, but with the warehouse all over WITP AE right now, I expect their order will ship out tomorrow.
Thank God, this means I should have this game by next week.Which still give me plenty of vacation time left.....thank you.
Posts: 37503
Joined: 3/28/2000 From: Vermont, USA Status: offline
Larry,
I would think it would have shipped out today, maybe it hasn't been updated yet status-wise? In any case, if you e-mail me your order number, I'll check on it here as well.
Physical shipment confirmation today, as you predicted, and I hoped. I've been playing on the downloaded version and refering to the manual on the PC so I look forward to just referencing the manual directly. You guys have done very well.
Posts: 2625
Joined: 7/3/2007 From: El Paso, TX Status: offline
quote:
ORIGINAL: Erik Rutins
A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.
We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.
Regards,
- Erik
Thanks Erik. On one level I'm glad to hear the warehouse can clear out the backorders in two days. On the other hand it would have been kinda cool if the sales volume made it 5 or 7! The Matrix/Henderson team deserves that.
A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.
We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.
Regards,
- Erik
Thanks Erik. On one level I'm glad to hear the warehouse can clear out the backorders in two days. On the other hand it would have been kinda cool if the sales volume made it 5 or 7! The Matrix/Henderson team deserves that.
Kull,
I agree with you. I didn't order until Thursday of release week. and I got my notice Friday that my game was shipped. Was thinking it would be today at the earliest. I hope that they do sell a ton of this game.
A LOT of orders are being picked, packed and shipped from the US warehouse today. If you haven't had a shipping notification yet, there should be a slew of them coming at the end of the day. Check in at www.findmyorder.com tonight if you haven't seen an e-mail that your order has shipped.
We may not get every last back-order out today due to the volume, but any left over will ship out tomorrow, the warehouse tells me it won't take them beyond tomorrow to clear the entire back-order queue. So given normal shipping, hopefully everyone who was waiting on an order from us will receive their copy this week.
Regards,
- Erik
Thanks Erik. On one level I'm glad to hear the warehouse can clear out the backorders in two days. On the other hand it would have been kinda cool if the sales volume made it 5 or 7! The Matrix/Henderson team deserves that.
Kull,
I agree with you. I didn't order until Thursday of release week. and I got my notice Friday that my game was shipped. Was thinking it would be today at the earliest. I hope that they do sell a ton of this game.
I ordered the day of release, on a Monday, and my status is showing my shipment is pending.
I guess that debunks the orders shipped according to how they were received theory.
Posts: 5798
Joined: 10/18/2002 From: The Imperial Palace. Status: offline
Hmm, I haven't received my physical shipment, nor I have I received any e-mail. I tried findmyorder.com, and it couldn't find my order # from my credit card and e-mail address. I guess I didn't write down my order # when I bought AE. I bought it on release day, and I ordered both the physical shipment and the digital download (and two years of download insurance). I'm not sure what to do next.
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RE: Physical Shipment Status - 
what a ton of fun. I love it.
RE: Physical Shipment Status - 
: 
BTW, thanks for great support, Erik!
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