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All Forums >> [Current Games From Matrix.] >> [World War II] >> Uncommon Valor - Campaign for the South Pacific >>

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- 6/13/2002 1:20:02 AM

Didz

Posts: 728
Joined: 10/2/2001
From: UK
Status: offline

quote:
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I request that you elaborate on a few points below to hopefully make this criticism more constructive. While I respect that you feel the way you do, I haven't seen the same things you mention, so a bit more specificity would definitely help.

I should also note that from time to time one of us has been a bit more brusque than we should have been. For that I apologize. Like the pilots in UV, we need occasional rotation to reduce our fatigue or the chance of us crashing increases significantly.

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First of all I must apologise for not being able to get back to you earlier and I certainly wasn't looking for an apology when I started this thread. I merely raised it as a topic in the hope that everyone would take note and give a bit more thought to the tone of their future responses and hopefully improve the quality of the debate.

quote:
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If you could describe a slap-down, it would be appreciated.

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In answer to your question. What I mean by a 'slap-down' is a scenario where a customer raises an issue or concern about the way the product operates and the support agent instead of logging the issue claims 'superior specialist knowledge' and slaps the customer down. E.g. "No that�s not a problem that's actually what happened historically."

Now I must add before every man and his dog screams FOUL. That what makes such a statement a 'slap down' is not whether it is correct or not. It may be perfectly correct that historically that�s what really happened.

What makes it a 'slap down' is that the person making the statement gives no further explanation of the historical precedent for justifying the way the program works other than the fact that he just said it was right. In effect he is saying 'Hey! I'm the expert round here and I'm telling you this is historically accurate. So bog off'

Now personally I love these scenario's, I consider them a personal challenge and as you have probably noticed I keep battering away until I either prove my point or get a proper justification for the statement made.

Unfortunately, I've noticed that not all members of this forum are so persistent and my decision to start this thread was the result of seeing someone else raise an issue, get slapped down and not come back.

I would also add that what exacerbates the situation is the tendency for other forum members to jump on the band wagon in a well meaning display of loyalty and sympathy for the poor beleaguered Game Designer.

Which is great, as long as your not the poor sucker who thought you'd spotted a legitimate issue with the game and are now getting torn to shreds.

quote:
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I haven't seen the same things you mention, so a bit more specificity would definitely help.

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I decided not to quote specific examples because obviously its impossible to do so without identifying individuals and I don't think that�s either appropriate or fair on a public forum. To a certain extent it doesn't matter because just checking the forum this afternoon I've noticed a change in tone so I'm happy with the result achieved.

I think if you read through some of the more intense debates and try to imagine that you are a customer who thinks he may have spotted something not quite right and who has raised it as an issue. And then look at the typical responses he gets from that viewpoint you'll get a better understanding of what I'm trying to explain.

Nobody actually accuses you of being 'dumb' or 'stupid' but all too often your issue gets dismissed off-hand with no real explanation of why it isn't an issue.

The question is, do you want to know about these issues or don't you?

My assumption is that this forum is part of your service quality loop and that therefore you wish to encourage a critical appraisal of your product. It is therefore important that people who have a question or issue don't feel too intimidated to post it and that having posted it their comments are not dismissed off-hand.

__________________
Didz

_____________________________

Didz
Fortis balore et armis

(in reply to Didz)

Post #: 31

- 6/13/2002 1:48:10 AM

ScabFace

Posts: 11
Joined: 6/5/2002
Status: offline

I expect grognards to be a little impatient with novices because of their very nature. The tone of this board's discussion has met that expectation. I am new to this complicated type of gaming experience but I am feeling my way along. The administrators & others responding to my questions have been very helpful & courteous. I believe it is important for me as a novice to be clear about the information I need, civil in asking, & always think twice before posting (means I have to RTFM & go back over the post on the board). "When in Rome..." is always a good policy. This game is a dream come true for any of us who have an interest in this subject & it has kept me glued to my chair at home whenever I get the chance. I am happy as a pig in poop that somebody went to all this effort for little return to make this wonderful game. Sure, I have some issues but these can be addressed in the right way. Just my opinion. Happy gaming. Thanks,
Dale

(in reply to Didz)

Post #: 32

- 6/13/2002 2:06:06 AM

Didz

Posts: 728
Joined: 10/2/2001
From: UK
Status: offline

quote:

Certainly the issues of Turn Duration, TF Interdiction, Mine Warfare etc. are ones that need to be addressed to improve gameplay but the game is still perfectly playable and enjoyable in its current state. No, the game does not *certainly* need these things to be addressed to improve game play. If that is your opinion, I respect that, but to display such an opinion, as a certainty is purely false.

Ok! My apologies. I'm forgetting there are language difficulties between the UK and US.
What I meant to say was that the issues of Turn Duration, TF Interdiction and Mine Warfare need to be considered seriously and a pro-active judgement made as to whether anything needs to be done.

quote:

There was a poll done on turn length being shortened...over 70% responded that the turn length is fine the way it is. So why in the world would something like this 'certainly' have to be something to be changed?

Well, obviously its a matter of opinion whether 30% is a significant enough number to warrant serious attention. In the UK businesses adhere to the 80:20 rule on matters of service quality, so I would expect a poll result of 30% to be considered significant.
The other factor to consider is that this poll only represents the opinion of a very small proportion of the total UV sales and statistic's show that the vast majority of purchasers who are dissatisfied don't respond to polls or complain they merely don't buy another product from that supplier.

quote:

If you make such a 'life choice' then be a responsible adult and accept the consequences of acting in such a manner. Coming back over and over with your opinion does nothing more than show that regardless of whether or not people agree with it, you are going to do your best to ram it down our throats in the form of a gameplay change.

I am perfectly happy to accept the consequences of my actions in fact I quite enjoy the challenge of an intense debate. But as for ramming my opinions down people throats, well I'm sorry if you feel that�s the case. I am not aware of being guilty of posting the same issue over and over again as you suggest. In fact, I am as concerned as you are that some of the issues raised on this forum have led to such protracted argument. However, as far as I am aware I have only continued to contribute to any debate in order to respond to someone else or to build upon someone else's proposal.

quote:

Personally I wish the game makers/producers would cut loose with how they really feel with people when they act like this.

Personally I think it�s a credit to everyone on this forum that so far our discussions have remained civil. Even though I'm sure that there are a lot of people out there whose tongues are as sore as mine from being bitten.
;)

_____________________________

Didz
Fortis balore et armis

(in reply to Didz)

Post #: 33