Why has my help ticket not been replied to yet?

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Why has my help ticket not been replied to yet?

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Uncommon Valor - Campaign for the South Pacific >> Tech Support >> Why has my help ticket not been replied to yet?

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Why has my help ticket not been replied to yet? - 6/12/2002 6:03:56 AM

MKSheppard

Posts: 51
Joined: 9/29/2000
Status: offline

I got a help desk ticket asking how I could have my
toothpaste-damaged UV CD replaced, and so far, no
movement yet, and it's been up there a few days!

Reference Number: 1023590430

Post #: 1

- 6/12/2002 10:44:01 PM

David Heath

Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline

Hi

I will look into this now and see what the hold up is.

David

(in reply to MKSheppard)

Post #: 2

Still not rectified..... - 6/13/2002 10:46:08 AM

MKSheppard

Posts: 51
Joined: 9/29/2000
Status: offline

Help Ticket is under the name Ryan Crierie......

(in reply to MKSheppard)

Post #: 3

Where is your so-called "help desk"? - 6/14/2002 3:01:20 PM

MKSheppard

Posts: 51
Joined: 9/29/2000
Status: offline

(in reply to MKSheppard)

Post #: 4

- 6/14/2002 3:23:38 PM

David Heath

Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline

I have already responded to your help desk ticket.

David

(in reply to MKSheppard)

Post #: 5

- 6/14/2002 6:56:48 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

Appart from the problem with the help desk, I have a question. Is it standard procedure to replace a broken game CD when you (in this case your brother) have broken it yourself ??? I mean If I crash my car I don�t go to my car dealer and ask him to get a new one actually.

Just curious.

_____________________________

Marc von Martial
instagram stream

(in reply to MKSheppard)

Post #: 6

- 6/15/2002 2:33:05 AM

Dirtweasle

Posts: 22
Joined: 5/19/2002
From: Colorado
Status: offline

Geez, that is a poor analogy. More like charge the guy a few bucks shipping/handling and duplication to be fair then chalk it up to customer retention.

(in reply to MKSheppard)

Post #: 7

- 6/15/2002 4:22:40 AM

David Heath

Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline

We take care of our customers do not worry. I was a little slow in getting back to him.... that is my fault.

David

(in reply to MKSheppard)

Post #: 8

- 6/15/2002 5:38:22 AM

Hartmann

Posts: 888
Joined: 11/28/2000
Status: offline

It's not so much about who's fault anything is anyway. :) If I as a customer see that I get my CD replaced because my little brother damaged it, then I will get a good feeling about the company and also be likely to buy other products.
Gateway once replaced a modem I dropped to the floor due to my own clumsiness (... I even managed to step on it after dropping it! :o). I did not expect them to replace it when I called them, but they did. Not only did this influence my decision where to buy my NEXT PC, it also made me tell people about it until today ... :)

Hartmann

(in reply to MKSheppard)

Post #: 9

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Uncommon Valor - Campaign for the South Pacific >> Tech Support >> Why has my help ticket not been replied to yet?

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