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RE: Game freezing up and not working properly

 
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RE: Game freezing up and not working properly - 11/25/2009 1:52:36 AM   
ZeusV

 

Posts: 2
Joined: 10/29/2009
Status: offline 		same issue for me on my 2 recent computer.

- xp home edition (french canadian)

video card == > nVidia 9500 gt (driver updated)


- vista home premium (english)

video card == > nVidia GeForce 8200 (driver updated)

error notification The NV_4 disp driver has stopped working normally, (in tasbar)

after the combat module finish the tutorial can't continue.
tutorial dialog box don't close or the UI did't refresh.
need to exit the game.


tutorial and game test


if i fight in auto mode no problem (game with 100 turns done)




(in reply to hweston)
Post #: 31
RE: Game freezing up and not working properly - 11/25/2009 1:58:40 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		ZeusV,

If you lower all the in-game graphics settings to their lowest value, does that help?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ZeusV)
Post #: 32
RE: Game freezing up and not working properly - 11/25/2009 2:06:57 AM   
hweston

 

Posts: 28
Joined: 11/24/2009
Status: offline 		I still get screens that do not redraw properly. So it still has problems even with the turned down graphics.

(in reply to hweston)
Post #: 33
RE: Game freezing up and not working properly - 11/25/2009 2:13:57 AM   
hweston

 

Posts: 28
Joined: 11/24/2009
Status: offline 		The game will not work at the present time with the 191.07 nvidia driver. Go back to a earlier driver and try it.

(in reply to hweston)
Post #: 34
RE: Game freezing up and not working properly - 11/25/2009 2:28:22 AM   
Larac

 

Posts: 250
Joined: 9/5/2004
Status: offline 		FYI

Having the same Issue on my Laptop.

Works fine until Trying to Fight a battle, Screen stops updating, windows stay open, never shows combat.

Did press the END Combat Button, and after a few min as it should have been doing the Speeded up combat, it then gave me a end of combat screen, but I was stuck there.

It looks like it is not locked but not updating the screen correctly.

Lee

(in reply to hweston)
Post #: 35
RE: Game freezing up and not working properly - 11/25/2009 2:34:45 AM   
Larac

 

Posts: 250
Joined: 9/5/2004
Status: offline 		NVIDA 9400M here
Sony Laptop Windows Vista

Really looks like a bad call to the FX card causing the issue.

As if I do a ALT Enter I can See the battle screen after it drops into a window, the game does not show any updates, just a still screen, but I see the ship.

So it is not a True Lock up, the Screen is not being refreshed, so that is why I am thinking a bogus call to the card.
The game is running, just no Display showing it do so so it looks like a lockup.

At least on my System.

Lee






< Message edited by Larac -- 11/25/2009 2:35:44 AM >

(in reply to hweston)
Post #: 36
RE: Game freezing up and not working properly - 11/25/2009 2:36:05 AM   
Larac

 

Posts: 250
Joined: 9/5/2004
Status: offline 		As a mobile User I do not have that driver, and my options are more limited.

BUt hope that helps the rest of you folks.

Lee

(in reply to hweston)
Post #: 37
RE: Game freezing up and not working properly - 11/25/2009 3:15:54 AM   
Masterdave

 

Posts: 1
Joined: 11/25/2009
Status: offline 		I have the same problem on the combat screen-- screens flicker and stop functioning. I am running an NVidia 260 GTX card. I turned the Shadows down to minumum and it seems to work so far. Please fix this issue it seems to be happening on several generations of NVidia cards...

(in reply to hweston)
Post #: 38
RE: Game freezing up and not working properly - 11/25/2009 3:05:24 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi guys,

Bob is investigating this, in the meantime please set all your in-game graphic options to the lowest levels, that's the best work-around we've got. Trying other nVidia drivers is also a possibility, but hopefully we'll figure this out soon and address it in the next update.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Masterdave)
Post #: 39
RE: Game freezing up and not working properly - 11/25/2009 6:42:23 PM   
ZeusV

 

Posts: 2
Joined: 10/29/2009
Status: offline 		i lower my graphics setting to the lowest one

on my vista box work fine. done about 10 + combat with out problem. game turn are now 187.

on my xp box did work at start, later planet and ship weapon disappear. combat timer work until the end.

game setup, i choose small size map in case it`s memory managment.

(in reply to Erik Rutins)
Post #: 40
RE: Game freezing up and not working properly - 11/27/2009 6:27:22 PM   
morganbj


Posts: 3634
Joined: 8/12/2007
From: Mosquito Bite, Texas
Status: offline 		I'm having the same problem as hweston. I also will lowe all the graphic settings and see if it helps.

(in reply to hweston)
Post #: 41
RE: Game freezing up and not working properly - 11/27/2009 6:35:48 PM   
morganbj


Posts: 3634
Joined: 8/12/2007
From: Mosquito Bite, Texas
Status: offline 		OK. I turned everything down to the minimum and it's seems to work now. I'll creep the sliders up until it quits working, so I'll know what the maximum is that I can have them set.

(in reply to morganbj)
Post #: 42
RE: Game freezing up and not working properly - 11/27/2009 9:39:58 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Glad to hear that worked for now. Please post any additional info you find in adjusting your settings. Bob is trying to figure this one out. If anyone is unable to run the game with the graphic sliders set to the minimum, please let us know.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to morganbj)
Post #: 43
RE: Game freezing up and not working properly - 11/28/2009 6:19:15 AM   
morganbj


Posts: 3634
Joined: 8/12/2007
From: Mosquito Bite, Texas
Status: offline 		Well, if I move the left slider one notch up, the problem returns. I haven't tried the others.

(in reply to Erik Rutins)
Post #: 44
RE: Game freezing up and not working properly - 11/28/2009 12:28:41 PM   
maffbowers

 

Posts: 4
Joined: 11/28/2009
Status: offline 		I'm having the exact same problem, with the game going haywire once I get to the 3D battle mode, and like Masterdave, I've got an NVIDIA GeForce 260 GTX graphics card. I'm just reinstalling the game and once done will try it again with graphics settings turned right down.

Hope we get a fix soon - this guy on YouTube looks to have a similar problem, except he has the flickering before he even gets to the 3D battle: http://www.youtube.com/watch?v=d8iLEvTu27c

But he reckons that might be his fraps software, so maybe it's a different problem.


< Message edited by maffbowers -- 11/28/2009 12:32:51 PM >

(in reply to morganbj)
Post #: 45
RE: Game freezing up and not working properly - 11/28/2009 12:40:21 PM   
maffbowers

 

Posts: 4
Joined: 11/28/2009
Status: offline 		Great, now it just crashes on startup, even after I reinstalled it.

(in reply to maffbowers)
Post #: 46
RE: Game freezing up and not working properly - 11/28/2009 12:52:57 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Maffbowers,

What kind of error message are you getting, if any? Did you allow all the required components to install with the game? Seems like you've hit a different issue here. Could you post a DxDiag for us?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to maffbowers)
Post #: 47
RE: Game freezing up and not working properly - 11/28/2009 1:17:41 PM   
maffbowers

 

Posts: 4
Joined: 11/28/2009
Status: offline 		Hello Erik

I was getting one of those "Send an Error Message Report to Microsoft" messages, but I couldn't copy the data out of it onto Notepad. I restarted the PC and the game's not crashing on startup now - I also lowered all graphics settings to minimum and the 3D battles seem to be working as well, although I'm only ten minutes into a game.

I think that the crash on game load was caused by me force-quitting the game when I originally ran into the 3D battle problem - must have upset something. A reboot cured it (although a reinstall didn't).

For future reference, how do I get hold of a DxDiag file to send you, if I run into more problems? (It's not something I've ever done before.)

(in reply to Erik Rutins)
Post #: 48
RE: Game freezing up and not working properly - 11/28/2009 1:35:50 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, great to hear that it's working. For how to get DxDiag files, we've posted instructions in this forum in a pinned thread.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to maffbowers)
Post #: 49
RE: Game freezing up and not working properly - 11/30/2009 2:19:34 AM   
Larac

 

Posts: 250
Joined: 9/5/2004
Status: offline 		Hping for a Patch Soon.

Lee


_____________________________


(in reply to Erik Rutins)
Post #: 50
RE: Game freezing up and not working properly - 12/1/2009 3:37:07 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi guys,

Ok, we have something for you to try if you are willing to help us get this fixed. This is turning out to be a very tough one to track down and fix on our own, so we're hoping to gather some more info by using this debug executable. If you are having these issues, please download the attached zip file. Backup your normal game executable and unzip this one in its place.

Then play the game with the default settings and see if you can duplicate the crash/freeze issue by starting a battle and quitting once the issue happens. With any luck, this debug exe will generate an "errors.txt" file in your save game folder. Grab that file and either post it here or e-mail it to me at erikr@matrixgames.com.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Larac)
Post #: 51
RE: Game freezing up and not working properly - 12/1/2009 3:40:14 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Here's the debug executable:



Attachment (1)

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 52
RE: Game freezing up and not working properly - 12/3/2009 5:36:56 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Have any of you had a chance to try this yet? We would love to get some reports with errors.txt files regarding these issues.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 53
RE: Game freezing up and not working properly - 12/4/2009 12:20:14 PM   
maffbowers

 

Posts: 4
Joined: 11/28/2009
Status: offline 		This is just causing an error message with me, though the original .exe file opens the game fine. The error message is a "Armada 2526 has encountered and error and needs to shut down" one.

AppName: armada2526.exe AppVer: 1.0.1.0 AppStamp:4b14fda1
ModName: kernel32.dll ModVer: 5.1.2600.5781 ModStamp:49c4f482
fDebug: 0 Offset: 00012afb

If I can get this .exe working I'll happily try to get the error file for you.

(in reply to Erik Rutins)
Post #: 54
RE: Game freezing up and not working properly - 12/5/2009 10:29:15 PM   
Wade1000


Posts: 771
Joined: 10/27/2009
From: California, USA
Status: offline 		Yeah. My game is also "freezing" on battle openings if the graphic settings are set above the minimum. My computer is: Intel core 2 duo 2.93 GHz, 4 GB memory, NVidea GeForce 9400 GT 1GB.

The first error of this I found is on the tutorial first battle as my Corvettes and Arks enter the system with Klurgu. The battle opens to star field(not the planet) and the screen won't scroll(no ships visible). The battle will proceed but it is not visible because the ships are at planet which is not on screen. I can pause or resume it. I can end battle and proceed with game. Sometimes the game will freeze after the errored combat.

This can all be worked around by restarting the saved game with graphics set at low. I tried mid range settings also but the same error happens.

I will try the debug as explained by Erik and post another time if I get the degug list.

_____________________________

Wish list:population centers beyond planetary(http://en.wikipedia.org/wiki/The_Culture):Ships,Ring Orbitals,Sphere Orbitals,Ringworlds,Sphereworlds;ability to create & destroy planets,population centers,stars;AI competently using all advances & features.

(in reply to maffbowers)
Post #: 55
RE: Game freezing up and not working properly - 12/6/2009 10:17:34 PM   
sage

 

Posts: 204
Joined: 8/5/2004
Status: offline 		The debug exe crashes on startup on my laptop (Win7 32big, Nvidia Quadro, 4 GB RAM). The laptop runs the game pretty good, except for the battles problem.

(in reply to Wade1000)
Post #: 56
RE: Game freezing up and not working properly - 12/9/2009 1:03:50 PM   
DarkRed7

 

Posts: 1
Joined: 12/9/2009
Status: offline 		Hi, I tried using the debug file and recreated the error, but no errors.txt to be seen in the game folders or the save game folder.

(in reply to sage)
Post #: 57
RE: Game freezing up and not working properly - 12/14/2009 12:32:28 AM   
Grotius


Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline 		I'm having the same problem as the original poster. The timer never counts down in my case; I just freeze and have to reboot. I'll try the debug executable.

_____________________________


(in reply to DarkRed7)
Post #: 58
RE: Game freezing up and not working properly - 12/15/2009 12:11:12 AM   
hweston

 

Posts: 28
Joined: 11/24/2009
Status: offline 		Just downloaded the 1.95 driver from Nvidia the combat tactical still freezes up and does not display the planet or the ships and then locks up. Did I purchase this game a week ago or a week and half and still no solution. Please hurry I really want to play this game.

(in reply to Grotius)
Post #: 59
RE: Game freezing up and not working properly - 12/15/2009 12:31:42 AM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline
quote:

ORIGINAL: hweston

Just downloaded the 1.95 driver from Nvidia the combat tactical still freezes up and does not display the planet or the ships and then locks up. Did I purchase this game a week ago or a week and half and still no solution. Please hurry I really want to play this game.


I am having the same issue. I have an nVidia 9500GT. When I bought the game I had an older ATI X1600 in the computer and the game worked fine. Now, I get the same thing, the combat screen comes up and I see the panel to the right and my wallpaper behind it - no planet or ships.

I running Windows 7 64 bit with the latest nVidia drivers. I am trying it again here with lower graphic settings to see what goes.

[EDIT] I turned down the shadows to the lowest value and retried the tutorial bit. So far so good, planet was there, combat finished and screens came back like the should.

< Message edited by Terl -- 12/15/2009 12:40:36 AM >

(in reply to hweston)
Post #: 60
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