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Some Answers to Frequently Asked Question

 
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Some Answers to Frequently Asked Question - 3/25/2010 4:22:11 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		1. When/where will DW be available?

We expect it to be available either late today or tomorrow, based on US time. We don't know yet exactly when as it depends on how long the final store QA takes.

2. How much will DW cost?

The price in US dollars is $39.99 for the Download, $49.99 for the Physical copy. For those who want the physical copy, we recommend the "digital + physical" option which lets you get the download now while the physical copy is shipped to you, same cost as physical copy only.

3. What's this "download insurance"?

This is a small additional fee we are required to add to the shopping cart by Digital River. You are free to remove it. Its purpose is to cover the cost of re-downloads for Digital River and it officially allows you to re-download up to two years after the initial purchase. Otherwise, you officially have 30 days to download. In reality, if you have any issue with re-downloading, just contact us through our Help Desk and we'll take care of it. The main instance where this would be of assistance is if you were unable to reach us or we were unable to assist you, then this would cover your bases with Digital River.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Post #: 1
RE: Some Answers to Frequently Asked Question - 3/25/2010 4:31:23 PM   
ussugu

 

Posts: 16
Joined: 2/20/2010
Status: offline 		Thank you for this post, Erik.

If I may ask: After what time this afternoon, if the game hasn't been released, will we know that it will be a tomorrow release? Without knowing what time DR staff goes home, I'll be checking the forums and Matrix's site every 5-10 minutes way late into the night.

Thanks for your time.

(in reply to Erik Rutins)
Post #: 2
RE: Some Answers to Frequently Asked Question - 3/25/2010 4:33:04 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		The latest possible release time (for today, assuming it doesn't end up releasing tomorrow) would be around 5PM US Central time today.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ussugu)
Post #: 3
RE: Some Answers to Frequently Asked Question - 3/25/2010 4:44:16 PM   
ussugu

 

Posts: 16
Joined: 2/20/2010
Status: offline 		Ok, thank you Erik. I guess, if it doesn't come out today, I'll get some sleep tonight after all.

(in reply to Erik Rutins)
Post #: 4
RE: Some Answers to Frequently Asked Question - 3/25/2010 4:58:39 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		One more bit of news, it turns out we will have a small "at release update". It's too late to update the master, but we found a few last minute bugs that had crept into one of the final builds and needed fixing. The main issue suddenly prevented the Zenox and Quameno from working properly, which was quite a shock when we discovered that last night.

In any case, when you get the game, please remember to update it immediately (you can just use the "Check for Updates" link in the game menu) so that you are up to the latest version and apologies in advance for any inconvenience.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ussugu)
Post #: 5
RE: Some Answers to Frequently Asked Question - 3/25/2010 5:20:32 PM   
elmo3

 

Posts: 5820
Joined: 1/22/2002
Status: offline 		Thanks for the update Erik.

_____________________________

We don't stop playing because we grow old, we grow old because we stop playing. - George Bernard Shaw

WitE alpha/beta tester
Sanctus Reach beta tester
Desert War 1940-42 beta tester

(in reply to Erik Rutins)
Post #: 6
RE: Some Answers to Frequently Asked Question - 3/25/2010 5:34:16 PM   
tgb

 

Posts: 766
Joined: 7/8/2005
Status: offline 		I think you should pull back the master to fix the bugs and delay release until next week just so we can all enjoy the reaction when you do.

(in reply to Erik Rutins)
Post #: 7
RE: Some Answers to Frequently Asked Question - 3/25/2010 5:40:01 PM   
Webbco


Posts: 682
Joined: 2/6/2010
Status: offline 		x 1000

(in reply to tgb)
Post #: 8
RE: Some Answers to Frequently Asked Question - 3/25/2010 5:41:57 PM   
Sarissofoi


Posts: 329
Joined: 2/1/2010
Status: offline 		Oh crap.

BTW This is good moment to realese manual.

Dont you think so?


< Message edited by Sarissofoi -- 3/25/2010 5:42:32 PM >

_____________________________


(in reply to Webbco)
Post #: 9
RE: Some Answers to Frequently Asked Question - 3/25/2010 6:35:59 PM   
Husker50

 

Posts: 10
Joined: 4/24/2005
Status: offline
quote:

tgb said: I think you should pull back the master to fix the bugs and delay release until next week just so we can all enjoy the reaction when you do.


tgb You are a very sick, twisted individual. I like it.

(in reply to Sarissofoi)
Post #: 10
RE: Some Answers to Frequently Asked Question - 3/25/2010 7:19:14 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We are go for release today, should show up for all of you within 30 minutes or so. Thanks everyone, hope you enjoy Distant Worlds!!

I recommend waiting for the "Buy Now" link to show up here on the forum and the product page. Remember to also apply the v1.01 update!

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Husker50)
Post #: 11
RE: Some Answers to Frequently Asked Question - 3/25/2010 7:19:47 PM   
elmo3

 

Posts: 5820
Joined: 1/22/2002
Status: offline 		Excellent news!

_____________________________

We don't stop playing because we grow old, we grow old because we stop playing. - George Bernard Shaw

WitE alpha/beta tester
Sanctus Reach beta tester
Desert War 1940-42 beta tester

(in reply to Erik Rutins)
Post #: 12
RE: Some Answers to Frequently Asked Question - 3/25/2010 7:21:08 PM   
Tycow


Posts: 284
Joined: 7/3/2004
Status: offline 		Woot!

BTW: Which store do I use if I'm in the UK?

(in reply to elmo3)
Post #: 13
RE: Some Answers to Frequently Asked Question - 3/25/2010 7:24:11 PM   
Dohon

 

Posts: 17
Joined: 7/17/2009
Status: offline 		Will DW be available for all countries? I live in Belgium you see. ;)

EDIT: Just saw the "Europe" section on the product page. Disregard my post. I will be getting the game tomorrow. Everyone currently downloading and playing, enjoy!

< Message edited by Dohon -- 3/25/2010 7:28:11 PM >

(in reply to Erik Rutins)
Post #: 14
RE: Some Answers to Frequently Asked Question - 3/25/2010 7:29:12 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi guys, you jumped the gun a bit before all the "Buy Now" links were setup. Everything should be there now and if you are somewhere other than those links, go to our store main page and just choose the rest of the world link, then new releases.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Dohon)
Post #: 15
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