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Buying - 3/27/2010 2:54:18 AM   
jimbo12

 

Posts: 33
Joined: 11/12/2007
Status: offline 		Ok I have read all the posts and I'm downloading as we speak. RTS scares the **** out of me but so many positive posts, many from people who I have always agreed with have made me jump in. It's only money ( did I just say that )!
Post #: 1
RE: Buying - 3/27/2010 3:57:48 AM   
lordxorn


Posts: 768
Joined: 12/6/2009
Status: offline 		Congratulations I know you will be very satisfied with the game. Also spread the word to help keep this dev going on to a sequel =)

(in reply to jimbo12)
Post #: 2
RE: Buying - 3/27/2010 4:05:25 AM   
mbar


Posts: 492
Joined: 3/17/2010
Status: offline 		Enjoy! Do the tutorials! Pause often! Use the plus and minus keys to adjust game speed. And post more often!!!!

(in reply to lordxorn)
Post #: 3
RE: Buying - 3/27/2010 12:18:10 PM   
damador

 

Posts: 6
Joined: 3/27/2010
Status: offline 		We're Sorry. We were unable to verify your payment information. Please use an alternate payment option if available. Thank you (Error Number: 30024901 - 0)


got this at any method of purchasing - evere region/currency rerun this - Paypal/ credit card

i have no troubles at other game stores ...

(in reply to mbar)
Post #: 4
RE: Buying - 3/27/2010 12:25:18 PM   
Hyfrydle

 

Posts: 75
Joined: 3/22/2010
Status: offline 		I had the exact same error and needed to enter the details on my payment card exactly as stated on the card. Then it worked fine. Hopefully this will help.

(in reply to damador)
Post #: 5
RE: Buying - 3/27/2010 12:27:20 PM   
damador

 

Posts: 6
Joined: 3/27/2010
Status: offline 		this could be a problem :) i live in Poland and there is eror entering Polish zip code (its in xx-xxx format but store demand 3 digit one ) 

(in reply to Hyfrydle)
Post #: 6
RE: Buying - 3/27/2010 1:42:01 PM   
damador

 

Posts: 6
Joined: 3/27/2010
Status: offline 		ok tried ALL methods - entering all data that could and no way to process - paid with CC - get the bank verification screen - entered login/pass/ sms code like in all online transaction and fail

also fail with paypal ... bought today Napoleon Total War with steam and there was no problems ...

will the game be avaiable at retail packages or via other online reselers ?

edit

http://www.matrixgames.com/forums/searchpro.asp?phrase=30024901&author=&forumid=ALL&topicreply=both&message=body&timeframe=%3E&timefilter=0&language=single&top=300&criteria=AND&minRank=0&sortMethod=r&submitbutton=+OK+


lol 22 records with this bug ...


< Message edited by damador -- 3/27/2010 1:43:22 PM >

(in reply to damador)
Post #: 7
RE: Buying - 3/27/2010 2:26:02 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Damador,

That is almost certainly because the bank or card company is reporting different information from what you have entered. If you e-mail me at erikr@matrixgames.com with your order ID I can get the store to directly contact you and figure out what data field is causing the problem so that you can place the order successfully. If it has worked elsewhere, it's because our store is more picky when it comes to these security checks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to damador)
Post #: 8
RE: Buying - 3/27/2010 2:27:59 PM   
damador

 

Posts: 6
Joined: 3/27/2010
Status: offline 		eirc i didnta save failed tries :) http://www.matrixgames.com/forums/tm.asp?m=2415235  here is my PP try with order # etc

strange because i paid this year fro digital river at eastore (dragon age) and there was no sigle problem too

anyway it wont work with PP/CC for me now ;/

(in reply to Erik Rutins)
Post #: 9
RE: Buying - 3/27/2010 2:35:58 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please e-mail me with that info, we have to continue this via e-mail for the store to contact you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to damador)
Post #: 10
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