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I Know, I know... - 5/15/2010 12:58:31 AM

Thresh

Posts: 393
Joined: 12/25/2006
From: KCMO
Status: offline

So I've had this fairly ancient laptop I've been using to play games on, and it finally gave up the ghost. Have a new machine now, and realized that I had digital copies of the games I bought, and they have long been relegated to the recycle bin.

How do I go about redownloading my games? I did save the serials in a text file, which I have.

Thanks,

Todd

Post #: 1

RE: I Know, I know... - 5/15/2010 1:28:43 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Thresh,

You need to go to www.findmyorder.com with your order info to retrieve download links for re-download.

We also strongly recommend storing your installers on CDs or external hard drives, just in case something like this happens.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Thresh)

Post #: 2

RE: I Know, I know... - 5/15/2010 2:33:14 AM

Thresh

Posts: 393
Joined: 12/25/2006
From: KCMO
Status: offline

Hi Eric,

I am in a bit of a quandary with that link. I don't have the order number anymore, and the email address/credit card part is coming up a no show as well.

I had a backup of the game on an external, which copied over no problem, except now when I try to run it I get a 200 error saying there's an issue with my serial number.

What else can I do?

Thanks,

Todd

(in reply to Erik Rutins)

Post #: 3

RE: I Know, I know... - 5/15/2010 12:41:59 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Todd,

Send me an e-mail at erikr@matrixgames.com with as much personal contact info as possible (name, e-mail, address, phone number) and we will search through the store database and see if we can find your orders. Typically that works fine as long as we have enough to search with.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Thresh)

Post #: 4

RE: I Know, I know... - 6/9/2010 10:24:02 PM

basujunha0806

Posts: 3
Joined: 6/9/2010
Status: offline

quote:

ORIGINAL: Thresh

So I've had this fairly ancient laptop I've been using to play games on, and it finally gave up the ghost. Have a new machine now, and realized that I had digital copies of the games I bought, and they have long been relegated to the recycle bin.

How do I go about redownloading my games? I did save the serials in a text file, which I have.

Thanks,

hey...use torrent bro! no money no tension!

Todd