How Do I Get Tech Support To Answer?

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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: The Longest Day >> Tech Support >> How Do I Get Tech Support To Answer?

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How Do I Get Tech Support To Answer? - 6/11/2010 2:00:27 PM

siganm

Posts: 14
Joined: 7/29/2009
Status: offline

I really dislike complaining but I would be grateful if someone on this forum could advise me how to get hold of tech support. I bought this game on 3rd June and have been unable to play it at all as the download gives me error 120 Serial Number problem. I have tried to uninstall and reinstall, to redownload from the site and reinstall. As I bought both discs and download and have now received the discs and am contemplating uninstalling and starting again from a disk load.

My point however is that all this has been posted on a trouble ticket on 3 Jun which I have updated twice. I even lodged a second ticket to jog somone to deal with the first and yet 8 days later I have not even received an answer. I fnd the situation a little disappointing.

Therefore to repeat my question is there any way in which i can get hold of tech support or customer relations in order to deal with the problem.

Tony M

_____________________________

"Klotzen nicht Kleckern" v. Manstein

Post #: 1

RE: How Do I Get Tech Support To Answer? - 6/12/2010 12:41:32 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

Did you enter your serial with the hyphens (-) included and no extra spaces?

You should be able to copy and paste from your confirmation email.

(in reply to siganm)

Post #: 2

RE: How Do I Get Tech Support To Answer? - 6/12/2010 12:42:27 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

I think you can take ticket number 1064 and stand in the queue to complain about the helpdesk

(in reply to Andrew Williams)

Post #: 3

RE: How Do I Get Tech Support To Answer? - 6/12/2010 12:43:07 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

I'd even consider starting a helpdesk support group - so we can vent.

(in reply to Andrew Williams)

Post #: 4

RE: How Do I Get Tech Support To Answer? - 6/12/2010 4:46:59 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Siganm,

I'm sorry that you haven't heard back from our Help Desk. Can you please e-mail me directly at erikr@matrixgames.com with the problem and your ticket numbers?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Andrew Williams)

Post #: 5

RE: How Do I Get Tech Support To Answer? - 6/12/2010 9:29:37 AM

siganm

Posts: 14
Joined: 7/29/2009
Status: offline

Yes I did

quote:

ORIGINAL: Andrew Williams

Did you enter your serial with the hyphens (-) included and no extra spaces?

You should be able to copy and paste from your confirmation email.

_____________________________

"Klotzen nicht Kleckern" v. Manstein

(in reply to Andrew Williams)

Post #: 6

RE: How Do I Get Tech Support To Answer? - 6/12/2010 1:26:57 PM

Dundradal

Posts: 753
Joined: 6/9/2007
Status: offline

quote:

ORIGINAL: Andrew Williams

I'd even consider starting a helpdesk support group - so we can vent.

My biggest pet peeve is that you don't get emails after the first response. I have to check every few days to see if Daniel has responded to my replies to him in my open "questions."

(in reply to Andrew Williams)

Post #: 7

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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: The Longest Day >> Tech Support >> How Do I Get Tech Support To Answer?

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