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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns Series >> Decisive Campaigns: The Blitzkrieg from Warsaw to Paris >> Tech Support >> Can't Install?

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Can't Install? - 8/27/2010 4:50:15 AM

Ricomise

Posts: 36
Joined: 3/26/2010
Status: offline

I purchased and downloaded the setup file, and it looks fine, but every time I attempt to run it, I get a message from windows saying that a problem caused the application to stop running. I tried re-downloading after turning off my firewall and virus protection; same problem. I even tried downloading on an older XP machine, thinking Windows 7 was to blame; still no dice.

Have there been any other reports of corrupted install files? Any ideas how I could install this?

Thanks.

Post #: 1

RE: Can't Install? - 8/27/2010 12:17:14 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Ricomise,

Did you get any other details or any other error message on these systems? Any more info would be helpful there, was the message different on XP?

The file on the store is not corrupt. If it was corrupted on every download I have to imagine some kind of serious issue happening with your internet connection. I would try again after clearing your cache of temporary files and deleting the original download, just to see if the connection is better. You could also try a download manager such as Star Downloader as long as you set it to single stream (the store doesn't like multi-stream download managers).

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Ricomise)

Post #: 2

RE: Can't Install? - 8/27/2010 4:57:32 PM

Ricomise

Posts: 36
Joined: 3/26/2010
Status: offline

Hmmm. Installer works fine on computer in different location. Must be my home internet connection. Strange, as I've never had a problem before and haven't made any changes. Anyway, thanks for the help, Erik.

(in reply to Erik Rutins)

Post #: 3

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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns Series >> Decisive Campaigns: The Blitzkrieg from Warsaw to Paris >> Tech Support >> Can't Install?

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