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payment error - 9/22/2010 6:48:49 PM   
Spaghetty

 

Posts: 12
Joined: 6/22/2010
Status: offline 		You guys all got me exicted for the game, trying to order it for two days already, but there is an error on processing the payment of the order. This is with the digitalriver site. I logged a support issue, but they seem to be on a holiday.

Any thoughts on how to get the game (legitimate please)? Is there an other distributer?

Thanks!
Post #: 1
RE: payment error - 9/22/2010 7:50:31 PM   
lordxorn


Posts: 768
Joined: 12/6/2009
Status: offline 		Erik from Matrix Games is really good at following up with Digital River, however he has to read this.

In tghe meantime contact digital river custome service by calling them.

I had problems as well, so i just used Paypal.

_____________________________

Distant Worlds Star Wars Mod

(in reply to Spaghetty)
Post #: 2
RE: payment error - 9/22/2010 7:51:59 PM   
Spaghetty

 

Posts: 12
Joined: 6/22/2010
Status: offline 		Yes, tried that. No luck.

(in reply to lordxorn)
Post #: 3
RE: payment error - 9/22/2010 8:00:52 PM   
DampSquib


Posts: 425
Joined: 3/8/2010
From: UK
Status: offline 		You could try here...http://yhst-12000246778232.stores.yahoo.net/distantworlds.html

Or try again...as sometimes it goes wrong...just by missing out 1 bit of info etc.

(in reply to Spaghetty)
Post #: 4
RE: payment error - 9/22/2010 10:13:17 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Spaghetty,

Have you tried our Help Desk yet? If not, please do so. If you still can't get it resolved, please e-mail me at erikr@matrixgames.com and I'll make sure it gets sorted out.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to DampSquib)
Post #: 5
RE: payment error - 9/22/2010 10:15:20 PM   
Spaghetty

 

Posts: 12
Joined: 6/22/2010
Status: offline 		Yes, tried the helpdesk, no response yet. Id = 5361
I will pm you, thanks.

(in reply to Erik Rutins)
Post #: 6
RE: payment error - 9/23/2010 5:59:39 PM   
Spaghetty

 

Posts: 12
Joined: 6/22/2010
Status: offline 		Succes!
Aparently it does not like fake phone numbers....
Now if I only find time, I can actually play the game.

(in reply to Spaghetty)
Post #: 7
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