Getting tech support

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All Forums >> [New Releases from Matrix Games] >> War in the Pacific: Admiral's Edition >> Tech Support >> Getting tech support

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Getting tech support - 9/22/2010 9:11:37 PM

wjclerk

Posts: 6
Joined: 9/22/2010
Status: offline

I posted a support question to Matrix over three days ago and haven't yet heard from anyone. I am getting a Fatal Error 1073741819 when I try to run the game for the first time. I've posted details about my problem and a screen capture of the error, but no response yet from anyone at Matrix's tech support to show that they've even read about my problem. Does anyone know if they are all at a conference or something this week? I'd really like to be able to play the game that I payed over $100 for and am losing confidence in the support for this product provided by the company. Anyone else have a similar experience?

Post #: 1

RE: Getting tech support - 9/22/2010 9:33:20 PM

witpqs

Posts: 26087
Joined: 10/4/2004
From: Argleton
Status: offline

I have no idea, but from what I have seen the best place to get tech support is right here on this forum. Try starting a thread with your problem in the tech support sub-forum (just as you did to ask this question).

(in reply to wjclerk)

Post #: 2

RE: Getting tech support - 9/23/2010 11:39:04 AM

michaelm75au

Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline

I would suggest un-installing first.

And then re-install.

It sounds like the registry wasn't updated correctly.

What O/S have you? And do you have Admin rights on the PC?

A DXdiag might also be helpful - how to do this is in the top section of this forum, IIRC.

_____________________________

Michael

(in reply to witpqs)

Post #: 3