Digital Copy Not Working

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All Forums >> [New Releases from Matrix Games] >> Distant Worlds 1 Series >> Tech Support >> Digital Copy Not Working

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Digital Copy Not Working - 9/26/2010 8:26:29 AM

Dirty Foot

Posts: 5
Joined: 9/26/2010
Status: offline

Hi there. I just bought the digital copy of Distant Worlds, and upon installing and going to the game menu, I got a massive error message when clicking on the "play" button.

The only fix I saw for any opening errors was to run the .net fix, unfortunately, that did me no good.

Anyone know what I should do? A broken game isn't worth 40 bucks to me.

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RE: Digital Copy Not Working - 9/26/2010 8:54:40 PM

ehsumrell1

Posts: 2529
Joined: 8/17/2010
From: The Briar Patch Nebula
Status: offline

Could you upload your DXDiag file and computer specs? Possibly then someone on the
forum could investigate and help you. Don't worry, I had similar first-time error
problems when I purchase the game also, but the forum members and moderators here
are VERY helpful in solving problems once they have enough info.

_____________________________

Shields are useless in "The Briar Patch"...

(in reply to Dirty Foot)

Post #: 2

RE: Digital Copy Not Working - 9/26/2010 11:38:27 PM

Dirty Foot

Posts: 5
Joined: 9/26/2010
Status: offline

Thanks for the response. I have now fixed the issue with getting into the game, though now I am having an issue with my mouse bugging out and sticking to the upper left of the screen.

Is this a new game? I've already experienced a screen that bugs out and replaces the galaxy with a big red "X" on a white background, a 4 hour install issue, and a mouse cursor that goes nutso to the point of having to start a new game. I mean, I like what the game could be if I could make it past 30 minutes in, but for 40 bucks it doesn't seem like it was released as a finished project.

Do you think it was because I bought the digital copy? Should I get the actual disc?

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< Message edited by Dirty Foot -- 9/26/2010 11:40:24 PM >

(in reply to ehsumrell1)

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RE: Digital Copy Not Working - 9/27/2010 2:39:23 AM

hadberz

Posts: 1629
Joined: 5/11/2000
From: Moncks Corner, SC
Status: offline

Try updating your video and sound drivers. Links below. Your sound drivers are very old.

http://www.realtek.com.tw/downloads/

http://support.amd.com/us/gpudownload/Pages/index.aspx

(in reply to Dirty Foot)

Post #: 4

RE: Digital Copy Not Working - 9/28/2010 8:28:59 PM

Dirty Foot

Posts: 5
Joined: 9/26/2010
Status: offline

I will do that and see. Thank you very much for the input.

(in reply to Dirty Foot)

Post #: 5