contacting matrix games support

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All Forums >> [Current Games From Matrix.] >> [Modern] >> Larry Bond's Harpoon - Ultimate Edition >> Tech Support >> contacting matrix games support

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contacting matrix games support - 11/10/2010 8:06:01 PM

clouddancer

Posts: 2
Joined: 11/10/2010
Status: offline

Hello
I hope someone out there can help me.
I downloaded and installed Harpoon ultimate edition but when I went to play it an error box came up saying the serial number I had entered was wrong.
Repeated the installation making sure the serial number was correct and the same thing happened. I had disabled all anti virus software
My main problem is that I am unable to get through to matrix games helpdesk to sort the problem out.
When I try to ask a question it asks for my email/username and password
When I try and enter my email address it will not allow be to enter the complete address, it is as if my email address is too long.
Is there any other way I can contact Matrix and sort this out or am I going to be stuck with a game I cannot use.
Any help would be appreciated

Post #: 1

RE: contacting matrix games support - 11/10/2010 9:13:54 PM

sprior

Posts: 8596
Joined: 6/18/2002
From: Portsmouth, UK
Status: offline

You only need to enter the serial number when you install, not play.

The best way to enter it is to copy and pate it from your confirmation email, that way it cuts down on the chances of putting it in wrong.

_____________________________

"Grown ups are what's left when skool is finished."
"History started badly and hav been geting steadily worse."
- Nigel Molesworth.

(in reply to clouddancer)

Post #: 2

RE: contacting matrix games support - 11/10/2010 10:24:14 PM

TonyE

Posts: 1551
Joined: 5/23/2006
From: MN, USA
Status: offline

You can try e-mailing erikr@matrixgames.com directly if those other methods are not working. You are definitely not stuck with a game you cannot use but it may take some patience if the normal channels of communication are not working for you.

Holler back please if you are still having no luck in say 24 hours.

_____________________________

Sincerely,
Tony Eischens
Harpoon (HC, HCE, HUCE, Classic) programmer
HarpGamer.com Co-Owner

(in reply to sprior)

Post #: 3

RE: contacting matrix games support - 11/10/2010 10:40:58 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Yes, please e-mail me directly at erikr@matrixgames.com if you haven't heard back from the Help Desk by the time you see this. We'll get things sorted out for you.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TonyE)

Post #: 4

RE: contacting matrix games support - 11/12/2010 10:34:37 AM

clouddancer

Posts: 2
Joined: 11/10/2010
Status: offline

Managed to get through to matrix support and submitted my problem to them, just waiting for reply. Cant wait to get playing the game!

(in reply to Erik Rutins)

Post #: 5

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